I have sent a package using a "First-Class Package International Service" on December 14,2020. I went on deployment and I came back on April 2021 to find out that my package was stuck in Jacksonville, FL since January 21,2021. I went to this post office and after they track it they were with no help. All they've said is that the package has been denied. I tried to call the post office but, there is no representative to solve my issue. This package cost me in total, including the shipment price of around $200. This was UNSAT.
Bashir,
We apologize for the experience you had. Please email me with the issue you experienced and I will do my best to make it right. You can reach me directly at escalations@monoprice.com. I appreciate the chance to earn back your trust and hope you will reach out and give us that chance again.
Paul S.
CS Manager