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US Postal Service

How would you rate US Postal Service?
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New York
0 reviews
0 helpful votes
Follow Michael R.
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Loosing package twice!
January 15, 2022

USPS is the worse currier company then any other couriers. How can they lose a package twice in a row? There's something suspicious about this company. On December 20th I've ordered a book from Amazon and they sent it USPS and suppose to arrive January 4th. Never received it. I called Amazon to have another book sent. They sent it USPS suppose to receive it January 14. Never received it. I tracked it and says package in transit which I assume it's lost again. I called Amazon again to have them send me another book because stupid USPS lost the book again, but use another currier like Fed Ex or DHL, not USPS. I recommend anyone it to deal with USPS. I think they're crooked and liars and they don't deliver on time

Date of experience: January 15, 2022
Missouri
5 reviews
6 helpful votes
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About ninety percent of the mail I receive from the postal service has been semi destroyed, I've lived in my house for 17 years, the house next door has been vacant for bout 8, the caretaker brought a pile of my mail down the other day, I received a package yesterday, as you can see it was just stepped on it was stomped on several times, nobody more lazy and stupid than a government employee in a union- I reckon

+1
Date of experience: July 6, 2022
Canada
1 review
0 helpful votes
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Bad Service
August 26, 2022

The service was very poor, the package was sent back before the deadline, they refused to inform me of the location of the package and refused to return it to me. Different customer service staff gave different answers to the same question, always shirking responsibility and refusing to compensate.

Date of experience: August 26, 2022
Texas
1 review
1 helpful vote
Follow Not Y.
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Worst ever
March 16, 2021

The ever slow and bloated USPS is the worst delivery service there is out there. It needs to stop getting it's funding from the government so it can have some proper competition. Like The American Mail Company. Which would blow it out of the water if usps wasn't constantly bailed out by our government. I mean, how do you constantly miss deliver important life sustaining medications and credit cards with personal information, TO THE WRONG ADDRESS? Every week? And trying to contact anyone over it is impossible. So yes, let's just mindlessly throw more money at an already severely dysfunctional delivery service we're all forced to use...

Date of experience: March 16, 2021
Illinois
1 review
0 helpful votes
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Review
December 4, 2023

In the last two weeks, a package wasn't delivered to me, and eventually lost, a utility bill was delivered to one of my neighbors, and my meds were also misdelivered. It takes about 10 seconds to verify you have the right address. Please do better!

Date of experience: December 4, 2023
Nebraska
1 review
0 helpful votes
Follow Dean C.
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I've had 3 packages multiple days late and am still waiting on 1 that was supposed to arrive yesterday.i spent over $400 to have my packages arrive on time and was told there's no type of refund,credit,NOTHING!I will NEVER ship anything usps again,EVER!I can see why the post office is going bankrupt!

Date of experience: December 16, 2023
Tennessee
1 review
1 helpful vote
Follow J M.
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Spectacularly Awful
October 25, 2021

You have to try to be worse than these people. To have a package delivered with three pieces of mail shouldn't be too difficult. But apparently the people hired here at the USPS find it very hard to place a package on the front porch and two pieces of mail in the actual mailbox. They decided to literally throw it all on the front porch, which included medical information and bank statements.

These people should be held accountable by the trees they are stealing oxygen from. I have seen better handled material in the times I was in a special needs classroom.

Please get better help than the mouthbreathers you currently employ.

Date of experience: October 25, 2021
Washington
1 review
0 helpful votes
Follow Deez N.
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Why?
September 15, 2023

Randomly when I get a package it will be marked "delivered to a front porch or front door". "delivered to a parcep locker" well i don't have a porch because I live in an apartment building and my front door is not accessible. There are no parcel lockers near me. Packages are meant to be dropped off at the front desk OR marked undeliverable... I don't understand why this keeps happening. Where are my packages? Were they lost and you didn't want to admit it? Did the delivery person just throw it at a random house? Did they steal it? There has got to be a better way to deliver to an apartment complex than lying to me about where you dropped the package

Date of experience: September 15, 2023
Illinois
34 reviews
30 helpful votes
Follow Gerry D.
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So, I ordered my medication back on 12/2/20. I finally called the company on 12/11/20 asking them where my medication was. They looked up the order and found that USPS said they delivered the package to me. Needless to say I never received it. So, now the company said I have to wait one more business day to reorder the lost order. Thanks Arlington Hts., Post Office for another poor job. It's amazing that the news even came out to this post office and did an interview because of all the complaints. The manager of this Post Office is still in charge. He has been the one here through all the complaints. When is somebody in government going to do something about this.

Date of experience: July 14, 2020
Virginia
1 review
3 helpful votes
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HATE USPS!
December 7, 2023

I ordered a package going on two weeks ago. Originally the expected delivery date was December 3rd then it went to December 6th. Now it's saying December 7th (today) by 9pm but the package is STILL not out for delivery! It contains of items needed for my child's birthday! You can never get a real agent on the phone you have to go through literal hell with the automated service. Finally I reached an agent and she was rude as ever! This whole experience literally makes me never want to deal with any company using USPS.

Date of experience: December 7, 2023
Michigan
1 review
0 helpful votes
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Crazy
November 13, 2023

It was like groundhogs day… trying over and over to change our address! Incredibly frustrating! Called tech support. The fix was to clear my safari browsing history. So the website would let me put in each time about 30 pieces of info (name, when to start address change ect) until the very end of this fun experience… then it would say system error! I finally called usps tech support only to be made to feel like it was no big deal and that clearing my history was a normal thing. So then I needed to help my Mother in law change her address. Again… got to enter a lot of info to get system error AGAIN! Called tech support again! This time I was told to switch browsers to google. That worked. This is insane! This website should WORK without doing these "fixes". I should not need to enter ALOT of information only to get system error at the end! This was a HUGE waste of my time and VERY frustrating at a time that's already very frustrating with moving! I can only pray they fix this mess!

Date of experience: November 13, 2023
Texas
1 review
0 helpful votes
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Wrong address
November 1, 2023

We received a notice from USPS which started our package was at our door. Went to our door and NO package. Fortunately an honest neighbor from the next street brought it to our house. Thank you Lord there's still a few honest people because the package was very important to us. Our grandbaby 2nd birthday gift.

Date of experience: November 1, 2023
Florida
1 review
1 helpful vote
Follow Jim T.
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Using the most poorly managed and rotten POS govt money stolen stinkhole on the face of the planet, makes anyone realize this organization needs to be removed from service immediately. Just give them one call and ask for an agent and see how you'll get more automated BS pushed through your ear instead of a simple call answered. It's like being stabbed in the eyeball, and their employees would prefer you did stab them so they could leech free benefits off the gubment like they already do. They make more money pushing controlavirus tests and using our money to spy on us through Facebook than improving a dying service. Rot in hell USPS - eat it.

Date of experience: January 5, 2023
Illinois
1 review
0 helpful votes
Follow John jingle heimer S.
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Lack of service
June 9, 2023

You used to be able to mail a card from 45 minutes away or even the same town, and now it gets rerouted two or three towns away and your lucky if you get it five days later, it's such a joke, they loose damage and destroy your mail, then pretend they had no responsibility, leaving all, companies to soak up cost. Postage is outrageous to mail a letter, all in the name of buying new vehicles they don't need, when they do a $#*! job of delivering mail in the first place. They pushed for all this crap during covid so they didn't have to work nearly as much but get paid way too much, and it out pressure on fed ex and anyone that actually delivers the $#*! we order or are waiting for. USPS is an antequated outdated $#*! show

Date of experience: June 9, 2023
Ohio
11 reviews
24 helpful votes
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Well my dog nipped the the mailman the other day so now I don't get mail and I have to go pick it up after forgetting to close a gate after arguing with a neighbor and after the police had just left less than 2 hours later. Anywho it was not a vicious attack it was just a snip haha I got you for being on my property and my owner leaving the gate open Bad Boy ‍me!

Date of experience: December 17, 2022
Florida
1 review
2 helpful votes
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AWESOME!
January 27, 2021

01/26/2021 This wonderful delivery driver picked up another package I had ordered. It was delivered by another company (FedEx) and left at the road! This USPS driver stopped and picked up my other item from the road! This has happened at least twice that I know of. USPS driver was Soooo nice and helpful. Just wonderfully Awesome! Thank you!

Date of experience: January 26, 2021
North Dakota
1 review
0 helpful votes
Follow Debra G.
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Late Delivery
May 11, 2023

I have a package that was supposed to be delivered today. The tracking says it's been sitting in our local Post Office since yesterday morning and it wasn't delivered today. So why does a package laying in the post office since yesterday not delivered today? We live in Tucson, AZ for the winters and the postal service is just a bad there as it is here in North Dakota.

Date of experience: May 11, 2023
Tennessee
3 reviews
16 helpful votes
Follow Eddie C.
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After some continuing delivery issues which I raised with the local post office with no result, I decided to call the Consumer Affairs Manager for my district. Found the number on usps.com but when calling it got "this mailbox is full" and couldn't leave a message. Called ASK-USPS but never had an option for my problem. Tried to talk to a real person but without any success over an hour messing about on the phone. Eventually gave up and went round to my local office to (again) bring up the delivery issues in the form of a letter which I handed to the clerk. If nothing else I shall have to resort to sending mail to the regional office. ASK-USPS or any other usps phone number seems to be a complete waste of time. Such is customer service...
Before DeJoy was placed in command, USPS was much, much better.

Date of experience: August 7, 2021
Maryland
1 review
0 helpful votes
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Address change!
December 4, 2023

I hope you all loose your jobs starting with that peace of crap that got nomanated by Biden.He is absolutely useless.I filled out a change of address,8 days later got a letter with a code,send that to usps,now I got a letter stating there was a problem. I took the letter to the post office,the agent tried to scan and that did not work.Filled out another change of address.Now I have to wait another 8-10 days for a letter with a code.I will send my bills to that SOB in the big chair collecting a big paycheck for being a blooming IDIOT

Date of experience: December 4, 2023
Arizona
3 reviews
0 helpful votes
Follow Robert A.
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I mailed a small package from Roswell to Santa Fe. Never got to the address. Tracking says it's delivered, Roswell tells me I have to report this to Santa Fe post office. Santa Fe post office says ( the carrier says, I D k.
Long story short, USPS has zero credibility with us. no one knows anything. What a circus.

Date of experience: January 31, 2024

Overview

US Postal Service has a rating of 1.4 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 392nd among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199