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US Postal Service

How would you rate US Postal Service?
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Florida
1 review
0 helpful votes
Follow Nelly O.
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I called at 12:59 and the person who called me back never answered my question. She doesn't have enough information about Express Mail. She says that Express Mail guarantees your money back if it doesn't get there that date, and it's not true, if it doesn't get there that date and the time they give you your money back. But I called her to know if by 15 minutes late it is guaranteed to get your money back... So she says to go to the Post office. I know that but I didn't want to go to the post office so I'm calling to people who supposed to know this information...

Date of experience: July 22, 2021
California
1 review
0 helpful votes
Follow Lorne E.
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I thought the USPS couldn't get worse, I was wrong. Living at a new address for 7 weeks, we have had 4 packages attempted to be delivered by the USPS, 1 made it. Thats a 75% failure rate! In the same time frame, we have had over 30 packages delivered by Amazon, FedEx and UPS, all with a 100% success rate. How do you continue to stay in business? Does the Postmaster or anyone in the organization pay attention to the review trends? Across the board the reviews of the USPS are dismal and it's as though you just don't care. Last year I reviewed the USPS on another site that showed an overall dissatisfaction with the USPS of 94%, this site shows a satisfaction rate of 1.57 out of 5. The only reason it's that high is because 1 star is the bare minimum. Do yourself a favor and give Jeff Bezos a call, ask him how he does it. Better yet, beg him to purchase your organization. I'm so thankful I have other options when shipping items.

Date of experience: May 9, 2023
North Carolina
2 reviews
1 helpful vote
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Customer service
December 18, 2023

I tried to stop a crime in process with the help of the usps. I talked to approximately 25 postal representatives including the fraud division, the post master general and approximately 6 other divisions. I tried to contact the post office involved (Miami dairy post office, 5600 nw 72 ave, Miami, fl. ******* at least 20 times with no response no luck. I spent at least 4 hours and made at least 65 phone calls with absolutely no response.

Date of experience: December 18, 2023
Florida
1 review
0 helpful votes
Follow Samuel A.
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For some reason every carrier out, there can deliver packages to our property except united Postal Service even though we have a humongous box outside for some reason, it seems to me they cannot handle a simple package to be dropped on the huge box that says delivery right next to my mailbox, I don't give you guys a -5 star because there's no such thing

Date of experience: February 20, 2023
Missouri
1 review
2 helpful votes
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Terrible!
December 15, 2020

This place is terrible the service is terrible the delivery is terrible nothing gets resolved talking to managers and all I have been waiting on my daughter package for three weeks it's her Christmas gifts and of course it's nothing they can do and it say that the package has been her in saint Louis for 3 days but hasn't moved it just don't make sense and of course I can't go and just pick it up. I wish I could give it 0 stars

Date of experience: December 15, 2020
Kuwait
1 review
0 helpful votes
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Broke my statue
February 7, 2023

These clowns broke my statue & did not want to take responsibility. While being overseas I had wanted to send a little statue home. First of all, what kind of post office doesn't have bubble wrap? You mean to tell me this is a multi billion dollar organization & you can't supply your post office overseas for the troops with a simple thing like bubble wrap? Clowns. They had stuffed the box full of paper & sent it like that. It got damaged & even with warranty they said it wasn't their fault. SO if you want to ship something, ESPECIALLY if you are overseas try to NOT use USPS. Or go on Amazon & buy bubble wrap. Sad that it comes to that; where you need to buy bubble wrap because your USPS doesn't supply it. Also, how am I going to put a warranty on something for this EXACT reason & you don't even honor it? If you can, use any other shipping method. USPS, I hope you see this.

Date of experience: February 7, 2023
Georgia
1 review
5 helpful votes
Follow Lada V.
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USPS does not work or do not want to work. My package is to be arrived today before 8 pm, instead they marked my package undeliverable as addressed. The address and the vendor are the same for quite a few years.

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
Follow Richard C.
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USPS lost my package and said I had to file a claim which is a long and complicated process only to not get approved for the insurance I paid for. I guess they just hope people will get discouraged over everything you have to do to get compensated for the stuff they lost which was way more valuable then $50 I would recommend tying your package to pigeons before trusting them

Date of experience: January 27, 2022
Colorado
2 reviews
0 helpful votes
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Package deliveries
March 16, 2024

Had a package that was due to be here by the 14th of March and seen it was in Denver I live in Pueblo thought I'd be getting the package for sure today but seen it was sent to Arkansas? What the hell? If it was in Denver why didn't it come to Pueblo where I live?! Why was it sent to Arkansas? Complete incompetent idiots who have no idea what the word efficiency means!

Date of experience: March 16, 2024
Washington
2 reviews
0 helpful votes
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Lies always
August 11, 2023

I've had my mail box broken into and also opened mail still in the envelope and box but already opened they say they can't deliver to the mailbox but have keys for access but haven't delivered my mail why is mail being opened the mail carrier and why does certain mail say no access but all else is delivered?

Date of experience: August 11, 2023
Wisconsin
1 review
0 helpful votes
Follow Alexis A.
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During this past months I've been having issues with all my packages because either they never arrived or they get the wrong address, obviously in my residence people never return the packages and keep them so in other words stolen. And the packages that never arrive I have to ask for refunds all the time but it's something that I'm tired of doing because I don't want to look bad for the seller and it seems like it's the same delivery woman that works and doesn't care, I mean I know that she has a lot of places to deliver but that it's her job to do so.

Date of experience: November 7, 2023
Colorado
1 review
0 helpful votes
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Lost my identification in the mail. I don't get my own mail, I get previous tenants mail. My own….who knows where the wagon fell off the pony express but I think the pony express was better than actual USPS

Date of experience: December 27, 2023
Pennsylvania
1 review
0 helpful votes
Follow Joel R.
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The post office has been no help at all I've had two packages delivered the same day and put in someone else's box but it's my responsibility to order more products to have them do the same mistake it's not the first time it has happen you guys need to put the mailman or mailwoman at fault for there mistake

Date of experience: August 15, 2023
Oregon
1 review
0 helpful votes
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Today I submitted my application for a passport at a local post office (Waterfront - Portland OR). The woman collecting the application was friendly and professional. She explained the process and current wait times (due to Covid-19 longer than usual). I felt at ease when I left the post office. Thank you!

Date of experience: August 19, 2020
Arizona
1 review
0 helpful votes
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Missed delivery date
October 24, 2020

As of this post, this is the third time this year USPS tracking advised a delivery date on a package requiring a signature only to not arrive on the committed date and their only update sent says running late... but late that day, coming the next day, in 3 days... etc.
I understand things are all messed up right now. But, a little common courtesy is not to much to ask.
Someone has to stay home to be here to sign for the package, we have lives too. Well today one of us will have to miss work to sign for this package since we had made arrangements to be here yesterday when we were told it would arrive by 8pm.
By 8:30 no package and no way to change today's work schedules...

Date of experience: October 24, 2020
Texas
1 review
0 helpful votes
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Priority Mail delivery
February 2, 2024

So far twice I used priority mail to send package from Austin to Houston ( 3 hours drive). The first time the package was sitting in Post office North of Houston for days undelivered according to the tracking number. Again, 4 days ago I sent a priority mail again from Austin to Houston, yesterday, the tracking showed would deliver by 9 pm, and later tracking changed delivery to today at 9 pm, and just few minutes ago, the tracking moved the delivery to tomorrow Saturday, when my address location is closed. Again, it is sitting in Houston North in the last 2 days.
Is it ready to difficult the USPS station workers to their job? I guess in future we must pay higher price and mail by UPS. Please close it down and save tax payer money.

Date of experience: February 2, 2024
Illinois
1 review
1 helpful vote
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Worst Government Agency ever
July 9, 2022

I resent a package back for a refund through usps back in May 2022, it is now July of 2022 and the package has yet to be delivered. It says the package is in Pine Brook, NJ since the 20th of May. I have called every week since June and no one seems to understand my frustration. I will never, as long as God sees fit to keep me here use USPS. I am out of $500 because my merchandise that I was returning has not been delivery to the company. They are a joke. From the trump appointed Louis DeJoy to the postal carriers. Sons of bih

Date of experience: July 9, 2022
Washington
1 review
0 helpful votes
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Complete A**H**e
July 2, 2023

My package arrived in Bensenville, IL (1hour away from my place) since 6/23 then went to NY & back to Chicago and now (7/1 expected) it's delayed. Please Hire a hard working staff not the lazy one!
USPS is giving a decent compensation and benefits. You will probably look for much better staffs than you lazy ones.

Date of experience: July 2, 2023
New Jersey
1 review
0 helpful votes
Follow James V.
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Yo anyone looking to use the usps service for mailing You will be making a big mistake. It is the worst service to date. They lost my package and left me with a $270 debt and that is that. Every time I use their service they never let me satisfy they alway disappoint.

Date of experience: October 22, 2021
Florida
1 review
0 helpful votes
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Click n ship
June 21, 2023

DO NOT use this service. I tried to buy a label online and while my payment went through, I was not able to print the label. Went to the Post Office and they said they could not help. Tried to get reimbursed and have been given so many excuses. I have the purchase and payment info and have not been able to get a refund.

Date of experience: June 21, 2023

Overview

US Postal Service has a rating of 1.4 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 392nd among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199