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uShip

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Florida
1 review
0 helpful votes
Follow Nicholas C.
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Buyer Beware - no stars
November 20, 2020

I had an Xmas tree to have transported from Fl to Ga. I posted a shipment and received a bid and accepted it. Uship charged me a $24.99 fee. They never disclosed that the transporter also had to pay a similar fee. When a problem occurred they began a negotiation CHAIN between the shipper and transporter. While they were very happy to facilitate these discussions they never participated in reducing their fees. Their fees actually amount to 30-40% of the fees paid by the shipper, but they provide little value beyond the IT web site infrastructure.

I would never use their services for future moves, besides their outrageous fees, the vetting of the transporters falls woefully short of reasonable standards.

Date of experience: November 20, 2020
Florida
105 reviews
140 helpful votes
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Complete joke
January 26, 2017

Disrespectful, makes up stories, customer service is a joke, wants to be "fair" to both parties even if one was a total jerk, while the other was just a paying customer. You have to chase the guys these brokers (who don't tell you they're brokers) hire who just so happen to seem to not care about anything.

Date of experience: January 26, 2017
California
3 reviews
40 helpful votes
Follow Urska P.
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I wanted to use their website, because someone recommended it to me to ship my ebike. I posted my add and after a few days I get an email notifying me that my account has been suspended. When I reached out to understand what is going on, the response I got is "We will not be able to reinstate your account and Member Support will not be able to discuss your suspension over the phone". No explanation whatsoever. Don't waste your time with this website!

Date of experience: August 3, 2023
Brittney H. uShip Rep
over a year old

Hi Urska,

We are sorry to see that you're not satisfied with your experience. If there is anything we can do to help with the situation or if you would like to discuss this further, please contact uShip Member Support by email at support@uship.com or by phone at 800-698-7447.

Michigan
1 review
1 helpful vote
Follow Peter O.
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UShip charges their drivers unbelievably high delivery fees, usually 20% and now they charge their shippers a minimum of $24.99 or over 10% of total shipping to their customers. They NEVER pay the drivers on time so many of the delivery cost are up to their drivers to pay themselves. UShip management are very greedy and need to be put out of business. They are a horrible company!

Date of experience: July 21, 2022
Tennessee
1 review
0 helpful votes
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So easy!
February 15, 2024

Very easy to use! I received 5 quotes within the first hour and was able to get my item scheduled for shipment quickly and cost-effectively. I was able to compare reviews for the different companies that made an offer and make an informed decision as to which one would be the best fit for our needs.

Date of experience: February 15, 2024
Texas
1 review
0 helpful votes
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Shipment went as we were told it would go. Delivery was on time and our package was in good condition. Receiving customer was please and that was the best news. Good job!

Date of experience: June 11, 2024
Brittney H. uShip Rep
10 months ago

Thank you so much for taking the time to share your positive experience with uShip. We are thrilled to hear that our platform has made shipping easier for your business.

We truly appreciate your support and valuable feedback. Thank you again for choosing uShip!

Florida
1 review
0 helpful votes
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For my first shipment with Uship, I am very happy. After posting my needs, I was contacted by 2 shippers within an hour and another about an hour after that. I contracted with one of the first two, GBL or Golden Bear Logistics. The price was in-line with my expectations, and the timing was spot-on. Kyle was very communicative about his timing and expectations. My items - (two far-eastern statues withing about 200#) were well wrapped and arrived in the same condition they were when picked up.
I recommend UShip and GBL 100% and would surely use them again if needed.

Date of experience: February 26, 2024
Utah
1 review
2 helpful votes
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Worst experience ever!
November 7, 2018

First, I had used Uship for several months to handle my LTL and they always tried to charge more for the freight company and I had to fight them on almost every shipment. Most recently they lost $8k worth of product on a pallet and they will not help me with my claim. It has been 8 plus months, hundreds of emails and seems like we are still nowhere closer to getting paid for our claim. I have supplied them with all the documentation 3 times and they keep delaying paying out my claim! Worst customer service! Do not USE USHIP!

Date of experience: November 7, 2018
Colorado
1 review
0 helpful votes
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Was looking for a way to move a sofa 1300 miles and discovered uShip. Received several quotes, most of which were very high, in my opinion. I was in no rush, and eventually received a quote from a company that was reasonable and I jumped at the offer. Once the mover was contracted, everything was very smooth.

Date of experience: April 11, 2024
South Carolina
1 review
0 helpful votes
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Bill Floyd was excellent. My needs were not normal, and Bill accommodated them seamlessly. I would recommend Bill to anyone who needs this type of service. In the end, I made new friends with Bill and Dana.

Date of experience: July 29, 2023
Ohio
1 review
0 helpful votes
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Very bad service
August 31, 2022

At the beginning they gave us a quote but then they changed it and they did not stick to their word and they depend on bad companies they just delay the delivery I don't advise anybody to work with them

Date of experience: August 31, 2022
Arizona
1 review
1 helpful vote
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The beginning of March we contracted to have a machine moved from Mississippi to Washington. We paid our deposit and never heard from them again. I have called multiple times only to get nothing. I spoke with the owner he claimed nobody had been working due to having covid and was in the hospital mind you during this time they were out is when we had spoke with them multiple times prior to our deposit. They actually sent us our contract during this time. Since speaking to the owner they refuse to take our calls. When I do get through to someone all they tell me is someone will get back to me. Do not send money to this company. We would like a refund at this point as we have already had another outstanding company ship our machine.

Date of experience: April 7, 2021
GB
1 review
6 helpful votes
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Everyone that quotes me was a scammer using someone else's company name or the name of a dissolved business. Once you've selected a quote, yahoo adds 10% to you and to them. There are no checks, no assurances and scammers with tons of negative reviews revealing they aren't a real company yet the site isn't taking them off the site.

Additionally, the app and website are poor to navigate, you are not permitted to have a proper conversation of any kind with the shipper before you hand over hundreds of pounds and you wonder if the website is screwing you as much as the scammers. Avoid at all cost. Got a cheaper quote in the end from a legitimate local haulage company with amazing credentials and no commission!

Date of experience: March 19, 2020
Washington
1 review
0 helpful votes
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Great first timer adventure! I never owned anything that needed to be towed more that motorcycle, so owning a 37ft 10inch 5th wheel RV for the first time I used you guys! As Rookie it was easy, my shipper was rated highly and he lived up to his ratings...Great way to do things! Kudos!

Date of experience: March 25, 2024
Florida
1 review
0 helpful votes
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Had never heard of U-Ship until I was in a situation where I had to move a piece of new furniture from VA to FL -- and wanted it done fast, professionally and without paying a fortune. Posted on U-ship and within 3 hours, had several bids from a high of $575 to a low of $250. The lowest bidder said he could pick up my furniture next day and deliver the day after. I was like SOLD! Cost me $250 plus a $25 service fee and took out $50 dollars of UShip insurance. For $349, I got a piece of furniture picked up in VA on a Thursday afternoon and delivered the West Palm Beach area of FL by 11am next day. That's insane... I couldn't rent a round trip truck for that much... Delivery driver was so professional and friendly and my item was in an enclosed trailer. I'm totally sold on the UShip process and will absolutely use this process again! Can't afford NOT to. Lol. Try it.

Date of experience: February 1, 2024
California
1 review
0 helpful votes
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Dean Long was my transporter, and he worked out very well. He fixed some bugs with the trailer before the trip and delivered on time and as promised. Good thing he has mechanical experience he was able to fix the tongue on the trailer. Otherwise, the whole thing would've been a wash. Great job.

Date of experience: October 24, 2023
Virginia
2 reviews
3 helpful votes
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The shipper we hired committed to being ready to go but they lied. They were weeks delayed! They kept giving us excuse after excuse. We PAID and had to deal with excuse after excuse. This was a huge issue because our delivery was weather dependent and we had 9 inches of snow when our antique vehicle arrived. This posed an entirely new issue of dealing with icy roads. When we called UShip, they had nothing to say in defense that their third party company, Tempus Logix, was in breach of contract. We will NEVER use UShip again and people should know what a terrible company they are -- they take your money but then do not stand by their third party shippers.

Date of experience: October 26, 2020
Colorado
1 review
1 helpful vote
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A waste of time
July 25, 2021

The buyer used them to transport a non-running 1952 chevrolet deluxe from Kansas to California. I live in a rural residential are about 3/4 mile off of blacktop with gravel road access. Told them they'd need a winch to pull it on. Two months later they still haven't picked it up. Waiting until late at night for them to come only to get a call saying they can't due to mechanical failure. Ok fine pick it up next week. No call until a week later on a Sunday asking if I'm "open"...? It's residential so come pick it up. Then another dispatcher calls asking if I have a tow truck or forklift to load it? WTF, is this company using paper notes for keeping the instructions? Do not use this company because the buyer is going to soon have to buy back the vehicle at an auction because I will be done with it on my property!

Date of experience: July 25, 2021
New York
1 review
0 helpful votes
Follow Michele Z.
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Ralph & his team were incredibly professional, very communicative, on time & pleasant. He checked the piece & sent me photos via text to make sure I wanted the Facebook Marketplace piece. My first time using USHIP - I was so impressed I have used him again - and told others. Very Happy Customer!

Date of experience: February 20, 2024
Arkansas
1 review
0 helpful votes
Follow Rodger W.
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UShip provided simple instructions to follow to connect with potential shippers. Once the load information was posted then quotes began rolling in. It was easy to communicate with shippers about the load details. Our shipper was very responsive. Cost was reasonable & it was delivered by a courteous driver & arrived at the time provided.

Date of experience: March 30, 2024
Brittney H. uShip Rep
over a year old

Hi Rodger,

Thank you for sharing your positive experience! We are glad to hear that our platform provided you with clear instructions and an easy way to connect with potential transporters. We always strive to provide a safe and efficient shipping experience for our customers, and we are happy to hear that your shipment arrived on time and that you had a courteous driver. Thank you for choosing uShip for your shipping needs.

Overview

uShip has a rating of 2.9 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with uShip most frequently mention customer service, third party and next day. uShip ranks 16th among Shipping sites.

service
197
value
188
shipping
185
returns
65
quality
156
This company does not typically respond to reviews
+105