Vehicle was damaged during pickup and pickup driver spoke no English and didn't have any translation software. Scheduled pickup time was over 4 hours late without any notification. When the company was contacted, they responded stating they were just the broker and go after the driver who never responded. Buyer beware
Terrible experience. The third-party vendor contracted with this company delivered my vehicle 91 miles away from the delivery address. I had to arrange pick up in the middle of the night. The vehicle was picked up in working condition but delivered in non-working. The driver wasn't sure what happened. The vehicle has been at the dealer since the delivery. Too bad we have to use a 1-star to post a review, this company deserves a 0.
Advice? Find someone else. Quoted, accepted, paid. Weeks later I get an invoice from UShip for an upcharge. I know you're a third party but stand behind the quote. Go to bat for your customer. Load was listed as NOT being able to be stacked. So the pallet was inches higher than originally thought. You couldn't use the space above the pallet anyways! So why did the few extra inches need an extra charge? I've heard size matters- but really?! Must need to charge for airspace. Also, shall we talk about timing.? Delivery was a week late. I know that's Central Transports problem- don't use them either.
Never again will I use this company got an extra $100 and the driver not once told me there was gonna be an extra fee. I repeat I will never use uShip again also they never replied to my emails or calls when I tried to dispute it
Hi Osbaldo,
Thank you for your feedback. I understand you are frustrated with your experience on uShip.
The only time it’s acceptable for a service provider to raise the price post-match is when there are additional shipment details that come up after the bid is accepted. When this happens, the service provider may need to adjust the bid price accordingly.
In situations like this, the best way uShip Member Support can assist is by opening communication with both parties so they can discuss a potential resolution. I apologize that this wasn't offered in this situation. Please contact uShip Member Support at 1-800-698-7447 so we can assist you.
We look forward to hearing from you.
-uShip Member Support
This was our second time using uShip. This time the first shipper we agreed to use backed out, so that was a first for us. He was difficult to get responses from, so probably was good in the long run. Contacted uShip to get involved and they were super helpful. Gave us good advice, contacted the shipper that we didn't end up using and followed up the rest of the shipment. At their direction we relisted our ad and had multiple shippers to choose from. It worked out and the items arrived when they said they would with no damage. Will use again.
Hi Tina,
Thank you for sharing your experience with us! We're sorry your initial carrier had to cancel, but are glad our team was able to assist you in finding an alternative solution and that your items arrived on time and undamaged. We're grateful for your trust and look forward to serving you again in the future.
We had a wonderful experience finding the best quote and company to choose from. We had a small company transport our rescue dog. UShip was very good about communicating and allowing us to communicate with the different vendors. Will use again for other things.
Hi Katie,
Thank you for your review! We’re happy you are satisfied with your experience. We look forward to working with you again in the future.
I have a 22' enclosed trailer I needed hauled from NV to TN. I'd never heard of Uship, but it was suggested by a friend. I posted my needs, had a few responses, and ended with a driver who had his MC and DOT #'s plus he was a TWIC driver (Dept Homeland Security clearance) and I felt confident my trailer would arrive safely. Driver kept in touch with me each day on the road and we coordinated our arrivals, his by road, mine by air, and made the drop off without a problem. I highly recommend Uship for your hauling needs. It was a simple process from start to finish.
Hi Janine,
Thank you for sharing your positive experience. We're glad to hear that you found a reliable driver for transporting your trailer and that the journey went smoothly. We appreciate your recommendation and look forward to assisting you with any future hauling needs. Thank you for choosing uShip!
You will never pay what you're quoted. They compete for a low rate then add on extras later. This has happened more than once with them saying weights are off, residential vs commercial when absolutely all the details were given. We have a pallet scale. I would avoid using uship at all costs they will not stand behind their customers at all.
Makes shipping incredibly affordable. You choose your driver and can see their reviews so you know pretty much exactly who you are hiring. I ship furniture with Uship for a fraction of what it would cost me with other mainstream shipping services. The drivers are personally accountable as well so even though I still insure my items(for a very low cost) I don't have to worry about if the piece will show up damaged. You also have increased communication, why track a package(even though its available) when you can text message your drivers! I am really appreciative for this service, it keeps MY prices lower and more affordable for my customers when I don't have to charge 600-1000 dollars to ship a dresser across the country. So many reasons to like this company.
I used Uship a couple of times in its early years, and was very pleased, but at that time it was a much less structured process with no online app. Venturing into it again recently was interesting. The app takes a little bit of getting used to, but was generally easy to navigate once I found my way around. A couple of points of abrasion included that there were several bidders who didn't have any experience and when I asked for a description most did not reply. I also had an issue with bidders not paying attention to my very specific available delivery dates. Putting my request out there in advance was more trouble than it was worth because everybody wanted to come earlier than it was available for pick up and delivery. All that being said, the company I ended up going with was terrifically, flexible, incredibly professional, and just downright nice to work with. I would use Uship again.
AJ Conley is well spoken, Handsome, and has an athletic build. I am positive he would boost your TV ratings! He is humble, grateful.
He actually moved me in the snow with just tennis shoes and no socks! I was so lucky he picked up my job! Great guy!
New customer and I had a part needing shipped from Nebraska to Florida. Driver was responsive and communicated well. Delivered on time and as promised. All I would say is your service depends on the driver and you have some responsibility to accommodate the unpredictable nature of individualized shipping. Be flexible when at all possible and understand they are trying to book multiple loads and make a delivery schedule that is profitable for them. You will get better service in the end.
Hi Scott,
Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.
I found uShip to be a great option for shipping my kayak from CO to NJ. Other shipping sites were estimating as much as $500 for the service, much more than the kayak was even worth. I liked that uShip is based on your offer being accepted, and will give you a recommendation to what similar items shipped for. That way you get matched with a driver who knows exactly what he's getting into. My driver was awesome, he texted me updates, and even dropped off the kayak right at my house. I would definitely recommend
I used the system twice and got good results both times. The only reason I didn't give five stars is because their system said the average price for my most recent transaction should've been about five to $600 and I was getting quotes of 1200.
I would say if you read the reviews well, you should be OK and I think it's a fantastic system to throw a bid out there. No regrets.
Hi Robert,
Thank you for taking the time to share your feedback about our service. We are glad to hear that you find uShip helpful.
We apologize if you experienced any inconvenience regarding price estimates. Estimates are generated based on past shipment data; however, it's important to note that quotes can differ among carriers, occasionally resulting in lower or higher estimates.
If you have any further questions or concerns, please don't hesitate to call us at (800) 698-7447. We appreciate your honesty and look forward to working with you again in the future.
Thank you again for choosing uShip!
First time UShip user, but have used a variety of privately contracted shippers in the past. It was extremely easy, I had my shipment quickly, and it was at a better price than I'm accustomed to with the commercial jobbers. This individual carrier was quick, responsive, and helpful. This is my new go to for shipping.
I sold a lexus SC 300 bumper and hood on eBay and under bid the shipping cost to JB Hunt $289 estimate. But to ship in reality would cost $650 -$700. U Ship helped me work with my customer and get the load ship for a total of only $440 everything included. JB Hunt didn't even call me back. Thanks uShip
Hi Steve,
Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.
I have used Uship several times. I like that shippers can bid, and I can review their feedback and communicate with them prior to selecting the one I want to use. I've had nothing but stellar experiences and highly recommend! The prices are pretty reasonable and I get the item much quicker. I have moved furniture, heavy mirrors, office files, all through U Ship.
I would use again and recommend. We have a couple of small pieces of furniture and boxes to move from California to Ohio. I was a bit nervous about doing this, but it went very well. Communication with the shipper was good. The shipper had good reviews on uShip's site. This was much cheaper then a traditional moving company. Everything arrived safe and sound!
Hi Ma,
Thank you for the review! We're glad to hear you had a great experience and look forward to working with you again soon.
This was my first time using uShip as I needed to get a few pieces of furniture transported from Arizona to California. I was pleasantly surprised at the excellent price. The mover was timely and communicated with me at every step. Would highly recommend uShip. In fact, I am going to use them again in Spring for moving the rest of my two-bedroom apartment.
Hi Jeff,
Thank you so much for your review! We appreciate your kind words and feedback. We look forward to working with you again in the future.
Through Uship we found Michael Story who professionally and collaboratively delivered a family heirloom to its new home. Michael worked with us to find solutions for a remote pick up and quickly delivered a rare and valuable antique to our home. I highly recommend and would partner with him again. Plus he's just one helluva nice guy.
uShip has a rating of 2.9 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with uShip most frequently mention customer service, third party and next day. uShip ranks 16th among Shipping sites.
Hi Becky,
Thank you for bringing this to our attention. I’m sorry to hear about the delay and issues you encountered with your recent shipment. The only time it’s acceptable for a service provider to raise the price post-match is when there are additional shipment details that come up after the bid is accepted.
If you would like to discuss this further, please contact uShip Member Support by email at support@uship.com or by phone at 800-698-7447.