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uShip

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Alabama
13 reviews
36 helpful votes
Follow Cat M.
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I was looking to have a car shipped to me and their rates were significantly higher than competitors. A lot of brokers will cause huge price increases. Do not use this site. Prices should be immensely competitive not super high.

Date of experience: February 10, 2023
California
1 review
1 helpful vote
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I wanted to see how much a *potential* move would cost, so I used uShip to receive some quotes. Big mistake. It's been more than a week and my phone has been ringing almost every day since then with multiple callers trying to get my business, many calling repeatedly. Then there are the emails. Lots and lots and lots of emails. Do yourself a favor: if you want a shipping quote, contact a few companies directly. UShip seems like a good idea but the unwanted inundation from dozens of responses is ridiculous. If uShip wanted to provide a valuable service, they'd show you all the price quotes online on their site, like some auto insurance companies do to help you shop. What they do now is essentially trick you into supplying your contact info to be hounded for weeks afterward by third parties. Stay away!

Date of experience: October 28, 2020
Minnesota
1 review
0 helpful votes
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Be patient
May 26, 2023

Please be patient. I waited 3 days to get the best deal. It was half the price of all the other offers. My shipper was awesome fully insured and even gave me pointers on how to ride my new motorcycle. I'm a novice, he informed me of the websites habits of doing system updates often and during peak times for bookings. Wonderful service. Thank you Jeremy!

Date of experience: May 26, 2023
Brittney H. uShip Rep
over a year old

Hi Sherry,

Thank you for taking the time to leave us a review. We're so glad you were able to save money on your motorcycle shipment! We are always eager to receive user feedback on our site, and we will pass along the information you received from your transportation service provider about our site updates.

Thank you again for the review. We look forward to working with you again in the future.

Massachusetts
1 review
1 helpful vote
Follow Denise W.
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Prepaid transport of trailer from Florida to Massachusetts, included all expenses.
Hampton decided to blow thru toll booths in 2 states. So far, over $200. In tolls + fines.
I tried to give a new company a chance...
Stay away. Has not responded to texts, calls. No help from UShip.

Date of experience: August 25, 2019
Indiana
2 reviews
3 helpful votes
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Love this company
February 20, 2024

I have used this company several times from different states and they were a fraction of what these interstate movers charge, and the men are always very pleasant and professional and careful with my possessions

Date of experience: February 20, 2024
California
2 reviews
0 helpful votes
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It took a while to get started with the process, but when i got fouled up a helpful phone assistant helped. The shipper delivered terrific service throughout the process. My small sailboat came on time and in excellent condition. I would use uShip again, anytime. You just have to evaluate the people who respond to your request.

Date of experience: December 20, 2023
Brittney H. uShip Rep
over a year old

Hi Dan,

Thank you for taking the time to give us a review! We value your business and look forward to working with you again in the near future.

Nevada
2 reviews
9 helpful votes
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Motorcycle was picked almost immediately and then I was hostage to the carrier who doesn't bother to answer email or text messages. He answers calls, but only to give promise of delivery date which is not kept. This happens day after day. Two weeks later I am still trying to get my motorcycle.

Date of experience: March 29, 2018
New York
1 review
0 helpful votes
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Order ID: UP*******
I was very impressed with the entire experience. They first, make it easy for you to place your ad/shipment needs on their website. You just simply complete the standard form they have online. From there, the long list of established and credible shippers are notified of your needs. You will automatically start receiving quotes from those that can provide service. It is similar to an auction, but in reverse. As you receive their quotes, the price normally lowers as each transporter lowers their quote to gain your business.

In our experience, the price started at $3600, however by the end of the five day bidding process, we accepted the lowest bid at a price of $2495.

The transporter was very professional. He would contact me at the end of each day and let me know his progress. There is nothing more that I could ask for!

I certainly will be posting on UShip the next time I have a need of a transporter!most of two

Date of experience: March 1, 2024
Virginia
1 review
0 helpful votes
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We highly recommend Ray
June 6, 2023

We were very satisfied and grateful we chose Ray to transport our trailer 2500 miles. It arrived on schedule. Communication was great, Ray is so pleasant and considerate. We'd definitely rely on Ray again and recommend him to friends. Such a pleasure meeting you.

Date of experience: June 6, 2023
Brittney H. uShip Rep
over a year old

Hi William and Sherri,

We're incredibly grateful for your review! Your kind words mean a lot to us, and we're delighted to know that you had a great experience with uShip. Thank you for your support, and we look forward to working with you again soon!

Washington
11 reviews
19 helpful votes
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I have mixed emotions about this site because of a bad experience. I only used them twice and had a couple bad experiences both times. First time the shipper was days late in delivering my table. The other issue was shipper damaged my shipment on a cross country delivery. Both issues were taken care of but it just seems like the shippers could have been a little more professional. I might use them again in the future if I don't find a better service as they are like the ebay of shipping.

Date of experience: June 26, 2013
Wisconsin
1 review
0 helpful votes
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Exceeded Expectations
December 30, 2023

UShip provides independent drivers to bud on jobs. I started w/driver below 3 rating, and his reply included what as a customer was an inappropriate response to my price/info of what was to be delivered. Then received a bud within my price range by a driver with a 5 rating and he deserves all of them. Tim was the utmost professional from start to finish. Thank you again, Tim for making my experience shipping personal furniture items such a positive experience. This driver is a true professional at his craft!

Date of experience: December 28, 2023
Brittney H. uShip Rep
over a year old

Hi Patty,

Thank you for the review! We're so glad to hear you had a great experience with the carrier you matched with on uShip. We look forward to working with you again in the future.

Mississippi
1 review
0 helpful votes
Follow Charla H.
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Excellent experience having an antique late 1800's item shipped. It was done professionally and arrived safe and sound as expected. It was difficult finding someone that would ship this item 1200 miles, but Uship.com came through with reputable shipper.

Date of experience: November 14, 2023
Brittney H. uShip Rep
over a year old

Thank you for your feedback! We're happy to know that you had a great experience with uShip. We look forward to working with you again in the future.

Illinois
1 review
0 helpful votes
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Absolutely amazing
February 25, 2024

This was the best delivery service I've ever used. They communicated with me throughout the whole process. My furniture was delivered in perfect condition. From Arizona all the way to Chicago! They are professional and experienced. I will only use them in any future deliveries that I have. I highly recommend!

Date of experience: February 24, 2024
North Carolina
1 review
1 helpful vote
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Deal directly with a well known shipper. Uship will pass along extra charges after delivery to make up for under quoting freight. They Added $100 for delivering to a large business because it did not have business hours posted on the website and a house was located on the property. REALLY?

Date of experience: April 30, 2020
Hawaii
1 review
3 helpful votes
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I got an estimate to ship my boat to Hawaii, based my cost on that. Now I'm ready to ship they won't even respond. Of course everyone else is $5400. That's $3000 I don't have, so the whole deal is shot! Thanks uship, you guys are a joke! Don't even know the difference between land and sea transport!

Date of experience: June 15, 2019
California
2 reviews
2 helpful votes
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Amazing experience
November 11, 2022

From start to finish this was an amazing experience. We have never done this before and were SO incredibly fortunate to find UShip and our driver Dana Anderson, who made this experience stress free. I am very impressed with not only his service, but the ease of use of the app.

Date of experience: November 10, 2022
Massachusetts
1 review
2 helpful votes
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Great experience
July 28, 2023

Joseph contacted me within 10 mins of accepting his offer by text. We scheduled a pick up time, and estimated the delivery time for the next day.

He was in constant contact.

The family at the pickup address said he was friendly, and took great care in wrapping the antique cradle.

Once he arrived at my home, he and his helper carried it inside and unwrapped it. Great experience!

I wouldn't hesitate to use him again if I find an item in his shipping area!

A++

Date of experience: July 28, 2023
New Mexico
1 review
5 helpful votes
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Trash company
June 16, 2019

Absolutely awful shipping service. I am a carrier who experienced multiple communication issues with this company. I addressed them to fix the trash they provide and they did nothing but suspend and then remove my account. They abuse customers and carriers both with absurd fees. It's a disgrace to the freight industry. I get charged 5% to work with a commercial dispatcher and uShip abuses companies and customers and takes nearly 50%. Their customer support is awful and the amount of inactive postings is absurd. It's a wonder how people make money off utilizing them as a loadboard. Absolute trash.

Date of experience: June 16, 2019
California
1 review
1 helpful vote
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uShip.com touts low shipping rates but this is all a scam. The carriers and uShip.com bait and switch after you book your shipment and it is delivered, they hit you with HUGE fees claiming that additional charges are necessary due to extra services. Extra services? They CHARGED $150 saying a lift gate was needed at pickup ($75) and delivery ($75) which is completely false. On top of that, they claim zero liability when the shipment is 10+ days past delivery. This company is strictly in it to scam users. STAY AWAY. It might look like a sweet shipping deal you are getting but trust me, you will get billed up the rear after the delivery.

Date of experience: March 21, 2023
Kentucky
1 review
1 helpful vote
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Horrible service.
Both vehicles damaged
The insurance has no adjusters to look at the damage
Now it's my problem to obtain three quotes
I live in a rule area
What a massive waste of my time and effort

Date of experience: February 26, 2024
Brittney H. uShip Rep
over a year old

Hi David,

We're sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations arise. It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447, so we can help with this unfortunate situation, or email our support team at support@uship.com.

Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Overview

uShip has a rating of 2.9 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with uShip most frequently mention customer service, third party and next day. uShip ranks 16th among Shipping sites.

service
197
value
188
shipping
185
returns
65
quality
156
This company does not typically respond to reviews
+105