I found a shipper through Uship to transport a newly built strip built surfski (kayak) from Portland to San Diego. This is a piece of floating art. The shipper had great references and many happy customers after 10 years of experience. We agreed on a price and I opted to pay USHIP the EXTRA fee for insurance just in case there was damage or theft of this newly constructed boat. I know things happen in the best of circumstances so insurance seems like a good idea, right? Apparently wrong if you are dealing with USHIP. Unfortunately there was some damage and the shipper has proven to be a stand up guy and confirmed that the damage had occurred on his watch. Of course I am not happy about the damage but I did buy the insurance, filled out a Bill Of Lading upon dropping the item off at the shippers location and took before photos. So, I am covered, right? READ ON. When the surfski arrived I spotted the obvious damage, took photos, etc. The shipper has signed off acknowledging the damage on the Bill Of Lading and took full responsibility for it. The damage happened on his watch. So, no problem, right? Wrong! Danny at USHIP is probably a busy man since he repeatedly requested the same items via form letters for me to support my claim as if he hadn't taken the time to review them. The photos are clear and it is irrefutable that there was no damage at the time I handed the item over to the driver. The photos taken upon delivery show the new damage, the Bill Of Lading signed buy the trucker supports this finding. Well, much to my dismay, USHIP claims the damage was there before shipping. USHIP obviously has not reviewed the supporting evidence and sent me a form letter telling they won't pay the claim since the damage did not occur during shipping. Any reasonable person would be able to see the lack of damage shown on the before photo. This was a brand new item. So, don't waste your money on USHIP insurance. I will appeal this decision and hope that they take a closer look at this case. Let's hope it was an oversight and not a sleazy way to do business. They could take a lesson from the driver who admitted the damage, took responsibility and is willing to help me make the right.
UPDATE- I was told I could appeal their decision to not cover the damage. I went through the appeal process and was told I would have an answer within 72 hours. Well, it has been close to a month and it appears I am being ignored. I spoke to their Consumer Support line and was told I would have an answer by days end. That was a week ago. Clearly they have a policy to wear down the consumer in hopes that they won't have to pay a claim. I can honestly say I have no memory of dealing with a company with such sleazy tactics in many years. SKIP USHIP if you can. Buyer beware!

Everything was great, very professional team 5 starts. I FULLY RECOMEND IT. I AM GOING TO USE IT GAIN

There is an online Company called "Uship." On their website, it says "Ship With Confidence Guarantee." What they do, is they list thousands of third party providers (shipping companies), who will offer bids on the items that Consumers need shipped, from Antiques, to cars, to household items, long or short distances. It says it will automatically compensate you for up to $500 in the case of damage or loss. It also advertises "all risk protection," and "faster reimbursements." I offered a listing of 2 Antique Church Windows that I purchased online, that were located in Athens, TN. I accepted bids through Uship for a shipper to carry them to me in Trinity, NC. I paid $525 for the windows and I have a receipt. I purchased $50 worth of insurance on Uship, to cover my $500 item that I listed to ship. Apparently Uship claims to insure items up to $500 anyway, so was my $50 of insurance I purchased to help me regain an additional $500 if lost, stolen or damaged? If not, why was I not informed the $50 was not necessary? That was very unclear. I have shipped other items before using Uship, and luckily had no problems. I accepted a bid from a Stevia Franko for $290 to bring my church windows from Athens, TN to me in NC. I was charged a $27.90 service fee by Uship, and $50 for the Insurance, making my total bill $367.90
The way it works, is the consumer receiving the shipment should only release the payment once the items are delivered. The Shipper very quickly began to show signs of negligence and dishonesty. I gave her to contact name & number of where to pick up the windows. She rescheduled approximately 4 times, and I decided I was going to cancel the shipper and try a different one. Before I could get to the computer to cancel, the shipper picked up the items, and while they were in her possession, she asked me to release the payment before they were delivered. She said she didn't have gas money to deliver the windows. This was very alarming. I refused to release the payment. She wound somehow in Nashville, TN with my windows, and said she could not deliver them after all. Luckily I had a friend in Nashville, who I was able to persuade her to drop them off with. My windows are now 3 hours farther away from me than they were before, and in my friend's way, as they are being kept in his garage and are very fragile. I have placed another listing for the window delivery on the site, not knowing any other way to get them here. It will certainly cost more than the $290 I agreed to pay for delivery now that they are 3 hours father away. The bids I am seeing online now to bring my window from Nashville, TN to Trinity, NC are almost $800! Uship refunded me $317.90, but they won't refund me the difference I will have to pay to get them here now, which is looking like it will be around $500. They won't pay me any of the $500 they claim I paid to insure this shipment, or any of the $500 they claim to automatically offer with every shipment. Instead they gave me a "credit" of $50 to use their site again. I have reached out to Uship to inquire as to whether the $50 credit would include another insurance policy on another shipment, or if I would have to pay an additional $50 to insure the next shipment, when it already says they guarantee every shipment up to $500 automatically. They said the $50 credit is only for their "service fee," so if I have to ship using them again, I now have to pay them an additional $50 which I will never see again. I would not have purchased the windows if I had known this could even happen. I would not have used Uship, had I known they would not refund me the entire amount, or even for the difference it will now cost. Their practices are deceptive, and the average consumer cannot know that they are deceptive. Their policies are fraudulent. Uship should not offer words on their site like "We help you ship with confidence," and words like "All Risk Protection." All risk should be all risk. Even when a shipper goes awol for two days, and delivers an item father away than they were to begin with, leaving me to find another way to get my shipment to me. Instead of faster reimbursements as they offer, I was given none. Only a credit, so essentially I paid a Company $50 to make my delivery harder to get, and I will lose more money as it will cost more to get them delivered now.

I'd give it zero stars if I could. I wouldn't even be submitting a review if uShip hadn't deleted my post to their Facebook page and then blocked me after I detailed their shoddy customer service when it comes to someone on their site stealing over $3,000 worth of property from me. That's the type of customer service you can expect to receive when your belongings are stolen.

On March 5,2017, I hired Perfect Shippers via the website uship.com to pick up furniture and boxes from my residence in Maryland on Thursday, March 16, and deliver them to Florida on Saturday, March 18.

The items were picked up by a driver named Mitchell in the early hours of Friday, March 17. The delivery was scheduled for the next day, Saturday, March 18. Mitchell assured me that the delivery would occur as scheduled the next day. I received no communication throughout the weekend despite several text and voicemail messages.

Late Saturday, I was told that the delivery would occur Sunday, March 19, which did not work as I was leaving Florida. Mitchell agreed to store my items until April when I would be back in Florida to accept delivery on Friday, April 21,2017.

Between Thursday, April 20 and Monday, April 24, I left Mitchell several text messages and left several voicemails and received no response. On the evening of Monday, April 24, Mitchell finally returned my calls with excuses. I asked him to return all items to my home in Columbia, MD. He confirmed that he would do so on Tuesday, May 2.

On Monday, May 1, Mitchell confirmed my property would be returned the next day. I received no communication from Mitchell on the expected delivery date. On Wednesday, May 3, after leaving several more messages, Mitchell told me that he had car trouble and was stuck in South Hills, VA.

After leaving several additional messages between Thursday, May 4 and Monday, May 8, Mitchell told me that he ran out of money and was unable to pay the mechanic's bill. He stated that he was in North Carolina getting money, and would deliver my property no later than Wednesday, May 10.

I've left Mitchell several additional voice and text messages, and once again have not received a response. Uship.com is currently investigating this company and will not provide full details to me. They advised me to file a police report.

Since that time, Mitchell has promised me about 15 new delivery dates. The last of which was supposed to be June 8. On Jun 21, he said he would provide me with yet another date.

So, yeah, I've been dealing with this for nearly four months now. I continue to call this piece of crap, because it takes all of 30 seconds to do.

Did I mention that this person's name isn't even Mitchell? I do know that he's a mental midget. Because, in the meantime, I've been able to locate this person through a combination of Google, Facebook, and Zabasearch. This person has managed to steal from other people through the uShip site, including vehicles. Yes, CARS!

I know where this person lives and works. And now, so do the police, both in Maryland and in his hometown. Because a warrant has been issued for his arrest. I doubt anything will come of it, but #uShip has been totally worthless in this matter. Their last email to me to was "The provider has been banned. Good luck."

So, yeah, avoid this site.

At the end of the day, it's my fault for not researching both the transporter and the terrible site and service that is uShip. The customer service throughout this entire ordeal has been poor. Poor communication, poor follow-up, poor initiative on refunding charges. Avoid this company. Avoid. Avoid. Avoid.