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uShip

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Texas
1 review
0 helpful votes
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Performance
February 19, 2024

I truly appreciate this service. Communication is excellent throughout. The competitive bids are real time free market… Have used Uship 5 times or so - always honest and proficient operation… That being the case - It saves me lots of angst and the job gets done much to my liking.

Date of experience: February 18, 2024
Pennsylvania
1 review
0 helpful votes
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Same day response. Shipment from Florida to Pennsylvania. Drivers helped load and unload even though this was not required. All items arrived safely with no damage. Payment was through the Broker and made electronically. There was no cash exchanged. Very professional.

Date of experience: April 14, 2024
California
1 review
0 helpful votes
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I have used UShip 3 times. My most recent experience was earlier this month when I purchased a bar from someone in Seattle and had it shipped to Orlando. As with my previous experiences, UShip was very easy to use and the shipper (Vintage Movers) communicated in a timely and responsive manner. They key to having a good UShip experience imo, is to manage your expectations and be a bit flexible. You aren't going to get daily communication from the driver. If they agreed to a specific delivery window, then they'll deliver within that window but you my not know exactly when until the day before. I haven't been disappointed and it's certainly less expensive than the big moving companies.

Date of experience: January 29, 2024
Arizona
1 review
0 helpful votes
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Antique Cabinet
January 21, 2024

A close friend passed in early December and she had an antique cabinet that needed to be removed from her apartment by mid-month. Original plans fell through and I had to scramble last minute calling several overly priced moving companies who would deliver in 2-3weeks! Found UShip online and although apprehensive, I created an account just to see what would happen. Within two days, I received an offer from a mover. With a 4.8 star, I decided to proceed. In three days, I received the antique cabinet without a single scratch, crack, or dent. I am so grateful to UShip (words cannot express) for making this experience much less stressful and reasonably priced for an item so personal and sentimental.

Date of experience: January 19, 2024
Brittney H. uShip Rep
over a year old

Hi Laura,

Thank you for your review. We're sorry to hear about your loss, but are glad you were able to find a great carrier to get your precious cargo delivered with care. We look forward to working with you again in the future.

Washington
1 review
0 helpful votes
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We had to have our equipment shipped across the country within a very tight and uncertain schedule with other work in multiple states.
Once booked, the actual date for pick up kept changing.
John is prompt with answers/input, flexible and stays in touch through out the experience.

Date of experience: April 24, 2023
California
1 review
0 helpful votes
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The long distance from Austin Tx to Irvine Ca moving was very concerned, but wow! Through the u-ship was soo... easy process!
Thank you soo. Much to Jaime Diaz team, his son and the other name, sorry I forgot(my memory is not good anymore)!
Sincerely,
Christina

Date of experience: February 24, 2024
Texas
1 review
0 helpful votes
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Ive ordered shipping through this company at the first time. Truck came almost in time. Driver was gentle. Delivery was quick and with care. Thank you! For heavy stuff this service much better than UPS.

Date of experience: November 14, 2023
Brittney H. uShip Rep
over a year old

Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

California
1 review
0 helpful votes
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Shipper was selected based on his commitment on shipping time. Was a week later than commitment date. He was paid the full fee by Uship. I would not use this service again as the have no quality control methods in place to get service commitments made by provider.

Date of experience: July 24, 2024
Brittney H. uShip Rep
9 months ago

Hi Chris,

Thank you for your feedback. We're very sorry to hear you were unsatisfied with your carrier. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you would like to discuss this further, please contact uShip support by calling (800) 698-7447 or emailing support@uship.com.

Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the uShip marketplace.

Texas
1 review
0 helpful votes
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Terrible Experience
August 5, 2024

Broker SGT transport picked up the shipment and sub-contracted to Blue Faster Express. Tracking never worked and communication was non-existent during transit. Once the shipment was delivered, the driver left without collecting $250 cash or the payment code. After that mistake was realized, the communication was frequent, harassing, abrasive and threatening. In the end the transport company was paid in full but it was overall a terrible experience.

Date of experience: August 5, 2024
Brittney H. uShip Rep
9 months ago

Thanks for your message. We're sorry to hear that you had a bad experience with the broker you hired through our shipping marketplace. Though uShip is a neutral third party that gives consumers the ability to connect with carriers, we do our best to assist when situations like this arise. If you haven't already contacted uShip support, please do so by calling (800) 698-7447 or emailing support@uship.com.

Thank you again for bringing this to our attention.

Montana
1 review
19 helpful votes
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Be careful of shipping scams through UShip!

My shipment was stolen by the carrier and UShip provided no effective assistance. After filing police reports, retracing phony stories, and dealing with the fact that my treasured items were most likely at a pawn shop and I would receive no reimbursement, my only recourse is to warn others.

My shipping provider was a criminal and UShip takes no responsibility for scams like this operating under their umbrella. In fact, UShip blocked me so I can't even communicate with them. It has been a sickening experience.

My advice is to use a different company and do your research on the movers before booking. UShip will happily hang you out to dry.

Date of experience: January 22, 2021
Georgia
1 review
0 helpful votes
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I used Uship a couple of times in its early years, and was very pleased, but at that time it was a much less structured process with no online app. Venturing into it again recently was interesting. The app takes a little bit of getting used to, but was generally easy to navigate once I found my way around. A couple of points of abrasion included that there were several bidders who didn't have any experience and when I asked for a description most did not reply. I also had an issue with bidders not paying attention to my very specific available delivery dates. Putting my request out there in advance was more trouble than it was worth because everybody wanted to come earlier than it was available for pick up and delivery. All that being said, the company I ended up going with was terrifically, flexible, incredibly professional, and just downright nice to work with. I would use Uship again.

Date of experience: February 19, 2024
Georgia
1 review
0 helpful votes
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Used them twice
January 19, 2024

I used the system twice and got good results both times. The only reason I didn't give five stars is because their system said the average price for my most recent transaction should've been about five to $600 and I was getting quotes of 1200.
I would say if you read the reviews well, you should be OK and I think it's a fantastic system to throw a bid out there. No regrets.

Date of experience: January 19, 2024
Brittney H. uShip Rep
over a year old

Hi Robert,

Thank you for taking the time to share your feedback about our service. We are glad to hear that you find uShip helpful.

We apologize if you experienced any inconvenience regarding price estimates. Estimates are generated based on past shipment data; however, it's important to note that quotes can differ among carriers, occasionally resulting in lower or higher estimates.

If you have any further questions or concerns, please don't hesitate to call us at (800) 698-7447. We appreciate your honesty and look forward to working with you again in the future.

Thank you again for choosing uShip!

Illinois
1 review
0 helpful votes
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Broken antique pieces
August 1, 2023

I had 2 antique pieces that arrived broken. I was told that there would be some sort of compensation since these pieces can't be sold the way they are now. I am going to have to sell one "as is" and hire someone else to fix the other piece. I have never heard back after multiple attempts. Will NEVER use them again.

Date of experience: August 1, 2023
Brittney H. uShip Rep
over a year old

Hi Ashley,

Thank you for bringing this matter to our attention. We're very sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you haven't already contacted uShip support, please do so by calling (800) 698-7447 or emailing support@uship.com.

Once again, we apologize for the trouble this has caused and appreciate you reaching out.

Washington
1 review
0 helpful votes
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Uship sucks!
June 10, 2022

Not only do they charge huge fees (up to 35%) but they have no way to prevent a shipper from giving a bad review when it's totally bogus. Carriers are discriminated against and they keep lowering the prices as they compete for business. It should be just the opposite. Shippers keep bidding up to get carriers! The whole trucking business is run that way. As a carrier with Uship you keep lowering your $ trying to get a load which could take days. Trucking load boards are quick and the $ is listed. Uship sucks for many reasons! I had 2 Uship accounts. Don't use their service.

Date of experience: June 10, 2022
Nebraska
1 review
2 helpful votes
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Higher charges than industry standards to both the person shipping and the person delivering.
When an issue arrives uShip provides poor service on trying to resolve an issue but still takes their portion. Worst experience with a company I have had.

Date of experience: February 26, 2021
West Virginia
1 review
0 helpful votes
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Shipper broke my TV. Uship customer service was a joke, the protection plan was a joke, and the whole company is a disreputable scam. I'm out the value of my TV, the amount I had to still pay the idiot who broke it in transit, and costs to dispose of it when it arrived trashed.

Honestly, do not roll the dice on this organization. Look at all these reviews of people losing their items with absolutely no recourse. Avoid at all costs.

Hide behind "neutral third party" all you want, but you're enabling scammers to take items and money from customers and you should be ashamed.

Date of experience: August 3, 2023
Brittney H. uShip Rep
over a year old

Hi Aric,

We're sorry to hear about your negative experience with uShip. It sounds like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447, so we can help with this unfortunate situation, or email our support team us at support@uship.com.

Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Minnesota
1 review
2 helpful votes
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Lost $5,000 by using U-Ship
August 15, 2023

I lost over $5,000 using U-ship. They don't vet their brokers. I shipped a crated engine using u-ship for $400 and 6 months later got a bill from fed-ex for over $5,000 saying they never got paid for the shipment. U-ship refused to help and it looks like the broker is out of business now. U-ship only refunded my "service fee" which is about $100. They told me they only connect shipper and shipping broker and are not responsible.

Date of experience: August 15, 2023
Brittney H. uShip Rep
over a year old

Hi Jake,

We're sorry to hear about your experience and understand your frustrations. If your payment dispute is still unresolved, you may want to pursue your legal options at this time. If you have any questions please contact us at support@uship.com.

UShip

Tennessee
1 review
2 helpful votes
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Put my add on there. Says need a winch to load. First two guys showed up with one that didn't work. Ended up not picking it up. Told me it would be 300 more at delivery. I said ok. They couldnt get the job done. Told me I had to give them 200 for trying. Or uship would charge me half of the shipping charges. I ended up giving them 150 through PayPal. Wire fraud if you ask me. They wouldn't cancel shipment with good feedback until I did. So second guy he just doesn't show at all. Gives some lame excuse. Says he would go back today. 4 days later. No show and want cancel the shipment. Used to be a good place to use but it sucks now.

Date of experience: December 27, 2023
Brittney H. uShip Rep
over a year old

Hi Mike,

Thank you for your feedback. We're very sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you haven't already contacted uShip support, please do so by calling (800) 698-7447 or emailing support@uship.com.

Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

New York
1 review
0 helpful votes
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I had nothing but issues in trying to ship a motor using uship. To be fair, most of the issues were with the freight company that bid through uship, but when things went sour and the delivery and pick up were messed up, and I was charged extra on top of the original already paid quote, uship's customer service was not really interested in my complaints or making things right. It took a heated argument on the phone with a uship representative and getting hung up on to resolve the issues, that they did not want to take any responsibility for. In the end, the extra charges were refunded, but I will not be using uship ever again, nor will I be recommending them to anyone else.

Date of experience: January 17, 2024
Brittney H. uShip Rep
over a year old

Hi Jake,

We're sorry to hear about your experience and understand your frustrations. As a neutral third party, uShip gives shippers the ability to connect with independent carriers, vet/assess them, and choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, and photos.

It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have more questions, please call us at (800) 698-7447 or email us at support@uship.com.

Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Texas
1 review
0 helpful votes
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Easy to Book
January 19, 2024

Booking transport through uShip was fast, easy, efficient - so easy! I submitted my request, received multiple quotes, contacted my driver and finalized transport details, all within an hour. Thank you for a seamless process!

Date of experience: January 19, 2024
Brittney H. uShip Rep
over a year old

Hi Holly,

Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

Overview

uShip has a rating of 2.9 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with uShip most frequently mention customer service, third party and next day. uShip ranks 16th among Shipping sites.

service
197
value
188
shipping
185
returns
65
quality
156
This company does not typically respond to reviews
+105