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uShip

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Missouri
1 review
9 helpful votes
Follow R R.
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I signed up on UShip to ship an 80-lb crate from springfield, Mo, to Albuquerque. The crate was stoutly built and the contents pretty much unbreakable. The route was a straight shot down I-44 and out I-40. There was no indication before I began messaging the driver, and there was no indication before he and I agreed on a price, that UShip was going to charge me an additional 30% for their service. UShip is a rip-off. AVOID THEM AT ALL COSTS.

Date of experience: July 26, 2020
Texas
1 review
0 helpful votes
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Suspended my account
August 30, 2022

No explanation, no apologies. I have used uship over and over without issue. They then decided to suspend my account. Won't discuss it with me at all. Simply amazing.

Date of experience: August 30, 2022
Virginia
1 review
0 helpful votes
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Excellent service!
February 15, 2024

Very happy with the whole experience from start to finish. UShip put me in touch with dozens of professional movers at very good prices, the hardest part was deciding which one to use.

Date of experience: February 14, 2024
California
1 review
1 helpful vote
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Horrible customer support
July 15, 2023

Enables bad shippers. Shipper took one month to pick up my item. Canceled the order. Drove around with it for another month before returning it you ship didn't have any recourse for his actions.

Date of experience: July 15, 2023
Brittney H. uShip Rep
over a year old

Hi Yev,

Thank you for your feedback. We're very sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you haven't already contacted uShip support, please do so by calling (800) 698-7447 or emailing support@uship.com.

Thank you again for bringing this to our attention.

Idaho
1 review
0 helpful votes
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Outstanding!
November 8, 2023

Tom was on time and helped me to get my fifth wheel ready for the road. He was courteous, dependable and happy to be of assistance. I'd use him again in a heartbeat.

Date of experience: November 6, 2023
Brittney H. uShip Rep
over a year old

Hi Carolyn,

Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

New Zealand
1 review
0 helpful votes
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Motorbikes Shipped
August 7, 2020

Ive buy Harleys from all over America and Ive used uship to get them to Los Angeles. Theyve picked up bikes for me from Seattle, New York, Flordia, texas etc etc and uship always delivered ontime with no problems. A bike dealer actually recomended uship to me. Im based in New Zealand and using uship theres never been any stress, no worries and no damage. 5 years plus, Thanks for the Excellent service Uship, always on time if not earlier!

Date of experience: August 5, 2020
Illinois
1 review
0 helpful votes
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Customer service
November 16, 2023

Working with the customer service team was pretty good, for the most part they kept us up to date. The first set if drivers spoke no English and didn't understand the seller

Date of experience: November 15, 2023
Brittney H. uShip Rep
over a year old

Hi Robert,

Thank you for taking the time to leave us a review. We're sorry you were unsatisfied with some of the carriers you interacted with. UShip gives consumers the ability to connect with, vet, and ultimately choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, photos, and links to government sites. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when issues arise.

We appreciate your feedback and look forward to working with you again in the future.

Texas
1 review
0 helpful votes
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Race to the bottom rates get what you pay for
To much bottom feeders use this site not worth the hassle bidding lower and lower
Site then will not let you place a bid of say 710 on a 715 load and says must be lower that 690
But they don't tell you they take 20% of the profit of that 690 if that's accepted
I've used this site once before made nothing and tried to use it again but same result
If your an auto transporter stay away from uship you will make no money
And if your a customer im sure the type of auto shippers will be the illegal ones, uship don't check for insurance or proper authority you could give them any dot number and your singed up
Support does not exist and good luck trying to get a damage claim

Date of experience: February 28, 2021
Indiana
1 review
0 helpful votes
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Horrible shipper
July 31, 2023

And USHIP didn't hold him accountable for anything. They don't protect the consumer and they don't qualify their shippers. You'll get the snarky kid throwing your merchandise in the bushes and riding his bike on down the street. NEVER AGAIN

Date of experience: July 31, 2023
Brittney H. uShip Rep
over a year old

Hi Heather,

Thank you for your feedback. We're very sorry to hear you were unsatisfied with your carrier. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you would like to discuss this further, please contact uShip support by calling (800) 698-7447 or emailing support@uship.com.

Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the uShip marketplace.

Washington
1 review
1 helpful vote
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Everything went just fine, The driver was
Very careful with equipment, and communicated very well. Planning on using
Uship later next year moving some more equipment. ALL GOOD!

Date of experience: December 18, 2023
Brittney H. uShip Rep
over a year old

Hi Ted,

Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

Michigan
1 review
2 helpful votes
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Didn't get paid
July 22, 2020

I took a dryer from Wayne Pa to Chesapeake Va on July 15th for UShip and I have not been paid! This was my first time going on the road working for this company and I am very disappointed! My name is Scott Winrader.

Date of experience: July 22, 2020
Brittney H. uShip Rep
over a year old

Hey Scott, I'm sorry you haven't received your payment. I looked at your account and I can confirm that the payment code was activated on 7/15 and it's been sitting in your account since then waiting for you to withdraw it. I sent you an email directly with instructions on how to do so - keep an eye out for it! - CB@uShip

Idaho
2 reviews
2 helpful votes
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Smoking mirrors
May 17, 2021

I contacted the before I bought the atv and got an estimate well double that and still no takers. If you buy off ATV trader get a second option don't just use their quote

Date of experience: May 17, 2021
Florida
1 review
0 helpful votes
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Simple
December 1, 2023

I've used you ship many times over the years. It's always been convenient and easy. I've never had any trouble with them, and their drivers are always cordial and professional.

Date of experience: December 1, 2023
Brittney H. uShip Rep
over a year old

Hi Bill,

Thanks for taking the time to share your positive experience. We truly appreciate it and hope to work again with you in the future!

New York
1 review
0 helpful votes
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Great experience
September 9, 2023

Chris did a great job! Even though my request was last minute, he came through. Everything arrived intact and on time. Very pleasant and polite demeanor.

Date of experience: September 8, 2023
California
1 review
0 helpful votes
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Excellent Service
January 1, 2024

Communication is everything and that's what they brought to the table because transferring something of thousands of dollars, you want to know exactly where it's at. They did awesome!

Date of experience: December 31, 2023
Brittney H. uShip Rep
over a year old

Hi Michael,

Thank you for taking the time to share your experience! We're happy to hear that your shipment was delivered with care. We look forward to working with you again in the future.

Alabama
2 reviews
0 helpful votes
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I had a 2022 KTM 890 adventure bike shipped 687 miles away. Not only it arrived on time but it was meticulously tied down and packed. Driver was extremely pleasant. Happy ending.

Date of experience: September 6, 2023
California
1 review
0 helpful votes
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UShip is a very good service, but you arent dealing with uShip per se... you are dealing with mostly unknown shippers. BE AWARE of who you are dealing with and expect very good and clear communication. Most of the time I have had problems with shippers delivering late... even months late. Since you dont have anything much but a phone number or email, they can ghost you anytime they choose. How easy is it to deny a call or just throw a phone away and start over again. Leaving you with no property. Just be sure you have communicated your expectations clearly and ask for very clear contact info, even a copy of an ID or DL. Once this person has your property, what power do you have to get them to deliver? UShip I can assure you does very little to nothing when it comes to these issues. At best they can block the shipper from doing business (in that account) in the future. So what? Anyway... best of luck,... I have used uship dozens of times and had no real issue with uShip. I do wish they could control the vetting system better, and create a stronger connection from the client to the shipper so we have legitimate ways of managing the process. Because now you just have to stay lucky. Lucky you got a good honest responsible shipper.

+1
Date of experience: January 12, 2024
Brittney H. uShip Rep
over a year old

Hi Nic,

Thank you for taking the time to share your experience with uShip. We appreciate your honest feedback.

We understand that communication with carriers can occasionally be a challenge, and we apologize for any inconveniences you've faced. As you said, vetting, reading reviews, and being precise with what you need from the carriers before you accept a quote is the key to success. If you ever have any questions or need assistance with a listing/shipment, our support team is available to help.

We truly value your input, as it helps us improve our services and provide a better experience for our users. If you have any specific suggestions or further details you'd like to share, please reach out to our support team at support@uship.com or 800-698-7447.

Once again, thank you for choosing uShip. We look forward to working again with you in the future.

Michigan
1 review
0 helpful votes
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I had some furniture moved and carrier quoted $600. Uship automatically marked it up with a "provider fee" I had to pay for total of $667. Okay, they're entitled to their cut. But at checkout, Uship website tacked on another 11% "service charge" for a total of 22% markup over what the carrier charged. That's a ripoff right there.

Carrier then delivered my items late, severely damaged one of them (when it fell off their truck at high speed). Carrier offered to kick back a few dollars to compensate, but shut down all communications after I released payment through Uship's website.

I later asked Uship about the duplicate charge of $67 and they copped an attitude, saying the "service charge" was plainly marked at checkout. Yes it was, but what about the mysterious 11% "provider fee" they tacked on before that? I emailed back asking them to send me the link on their website where it admits a 22% markup over what the carrier charges - surprise! No such disclosure.

Duplicate charges + late delivery + snotty attitudes = avoid at all costs and go directly with a shipper you or someone you know has worked with before.

Date of experience: January 17, 2022
California
1 review
1 helpful vote
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We booked with Yasmin & Hector Escobedo, *******014, on 9/19/22. After requesting cash down payment of half the cost, they delayed pick up date every few days, then were a no show. Now I am trying to get my refund, and they hang up on me and/or do not pick up. SCAM -- DO NOT USE THESE PEOPLE! I would give 0 stars, but you have to give 1 at a minimum.

Date of experience: October 4, 2022
Texas
1 review
0 helpful votes
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Easy to use
November 30, 2023

I recently had the pleasure of using this website to arrange shipping, and I must say it's been an incredibly user-friendly experience from start to finish.

Navigating the website was a breeze; the design is intuitive, and I found everything I needed with ease. What stood out the most was the simplicity of obtaining quotes and arranging shipping. The process was straightforward and streamlined, saving me valuable time and effort.

The quote system was quick and accurate, providing a transparent overview of the costs involved. I appreciated the clarity in pricing, which is often a pain point with other services. It's evident that the website prioritizes user convenience.

Arranging shipping was equally hassle-free. The platform guided me through each step, and I encountered no unexpected hurdles. The communication was prompt and efficient, ensuring I was well-informed throughout the entire process.

In an era where online transactions can sometimes be a headache, this website stands out as a beacon of user-centric design. If you're looking for a seamless experience from quote to shipment, I highly recommend giving this platform a try. It has certainly earned my trust, and I'll be returning for future shipping needs.

Date of experience: November 30, 2023
Brittney H. uShip Rep
over a year old

Hi Paul,

Thank you for your feedback! We're so happy to see that you had a great uShip experience. We look forward to working with you again in the future.

Overview

uShip has a rating of 2.9 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with uShip most frequently mention customer service, third party and next day. uShip ranks 16th among Shipping sites.

service
197
value
188
shipping
185
returns
65
quality
156
This company does not typically respond to reviews
+105