UsGoBuy service is great it allows you to buy from US and you can send it through them to your country. I live in Bolivia and always get my package safe and well packed.
USGoBuy Stands For Good Prices, And Good Services. Their Customer Service, Their Chat Is Very Helpful And Useful, Prompt And Friendly. I Am Very Happy With Them, Very Satisfied. I Warmly Recommend Them, A Good Choice.
SAVE YOUR MONEY! THEY CHARGE TOO MUCH MONEY AND THEY DONT DELIVER THE PACKAGE TO THE ADDRESS YOU PROVIDE AND SOMEONE ELSE HAS TO PICK IT UP THE PACKAGE SOMEWHERE ELSE AND ALSO THEY ASK FOR MORE MONEY TO GET THE PACKAGE... BAD SERVICE!
I have a problem - USGOBUY received my package and according to their website the package was sent by DHL 6 (!) days ago. BUT guess what - DHL doesn't recognize provided tracking number and virtually doesn't know anything about a package. I sent emails to Claims and Service - no respond. USGOBY, WHERE IS MY PACKAGE?
Your parcel was sent via DHL eCommerce instead of DHL express. Please track your parcel on https://webtrack.dhlglobalmail.com.
Please note our emails will be replied within 24 hours. Our customer service have sent the tracking link of your parcel to your email. Kindly check it when you are free.
After problem about USgobuy.com send me wrong item (other item). USgobuy give me solution. Send me original item and give me refund about cost ship back wrong item to usa. Thanks
I am using usgobuy.com more than 3 year. First use this service they have excellent service for forwarding but right now. They service really bad. First they always make repeat mistakes. I give this example: I want prepackage my item and choose option for Ship USPS only. But when invoice out. My package always in DHL ship cost not in USPS. This is happen again and again. 4 my last shipment always get problem like this. And I must contact USGOBUY Customer service for modified my package.
Another problem cause USgobuy: USgobuy.com send me wrong package. Other member package. They want me ship back and give all refund cause this problem. I already ship back item into USGobuy.com warehouse. They promise to give all refund cause usgobuy.com mistakes ( Shipping back to USA + Tax Duty when wrong item arrived in my country) I already email benson chen for all details refund. Usgobuy promise give refund only in shipping balance in my account not refund money in my paypal (Bad Refund) but until now I never got refund because this problem. Not refund as money in paypal or refund as shipping balance in my account. I try ask about my refund but never got reply. So I open this problem in this sites. I hope USgobuy.com will reply and give my refund. I need refund as money in my paypal not as balance shipping in my account. If U need more details about my problem I can give all document and screenshot of your reply about promise me refund cause this problem
I Have been using them for 2 years. Great Service and support I highly recommend using their service.
Very good service with speed and efficiency every time better security there is no better than usgobuy. Very good and fast service with 100% trusting service
Offer very competitive price from different courier to choose, can keep your good 60 days free at their warehouse.
Superfast, efficient, professional, patients. I can do so many things, especially now with the pandemic.
With over 50 outbound shipments to UK / France, usgobuy have been very reliable for me, thanks for working together for past 3 years!
After some times with Borderlinx and so many problems, I moved to USGOBUY and it is all perfect.
- very professionnal
- best prices
- best support
I suggest everyone who need a forwarder to go to USGOBUY
David
This company is so terrible & unprofessional. At first they said I should verify my ID which is a very big risk; but I didn't mind because I have already purchased high end items. Yet they still delayed to ship out my items.
I had to email them several times for several days before they put a UPS label on it; and it took 4 days before they sent it to UPS.
Now, I have to more shipments pending. It's almost two weeks since I paid for them yet they have not sent them to UPS.
I have lost more than $2k in booked flights using this terrible company. I signed up because of their high rate with hopes I would get quality service; but no, all I got was sluggish and unprofessional service.
I have to plead and plead before they would make any move... so bad.
Weeks after verifying my identity, two of my parcels are still being delayed: U*******5710 & U*******5995.
They claim to have shipped one but only created a label for the past five days. I called UPS and UPS said they haven't received it. The other one is just laying there.
I am just waiting to ship all my packages out and that would be the end of using this terrible & unprofessional company.
I have spoken to my lawyer and will sue this terrible company for damages & negligence by Monday if they don't ship out two of my parcels with them before then
We reserve the rights to request verifiable identifications when we start risk monitoring. This happens the actual shipping address is not matched with your PayPal address, you are reported by merchant, vendor or credit card account holder, etc At that time your parcel won’t be shipped until you are verified. As a new customer who never place an order before, we suggest you to submit these document in advance in case of any delay in shipment.
I really like this service, until now I have recieved all my packages in perfect condition, I am very happy but they are going to change the address. I really hope that this won't affect the service!
I have been so many years becoming USGOBUY. LLC loyal customer.
I am very satistfied with their service excellent and customer support.
More success for you.
Thank You,
Yudi
I used USGOBUY for almost a year now, their great service had give me peace of mind. Quick response to my question.
There are a lot of US forwarding services available and each have their pros and cons. They're based out of Portland, OR which has the advantage of being a tax free state (i. E. no extra taxes for my US purchases). I've been using their services since 2013 for both small and medium-sized shipments to Canada and have been very pleased. Shipping is very quick and their fees are low - including decent prices for DHL Express. Their warehouse team are very good at prepping and packaging shipments quickly. Whenever I have questions, I have had good results communicating directly via their web chat support. The service includes an online shipping management tool that allows you to easily track and manage incoming and outgoing shipments. Highly recommend.
PROS:
- Free account registration
- Portland address (no state taxes)
- Online self-service via shipping management tool
- Optional "buy for me" and package photo services (extra cost)
- Excellent customer support, including online-chat
- Discounted shipping rates & discounts (DHL, FedEx, USPS)
CONS:
- Shipping management tool takes a bit of getting used to
- Slight delay in response times if communicating outside of West Coast (PDT) working hours.
- Direct contact by phone is not always available
I am a Federally Licensed Firearm dealer. I shipped a firearm legally to another dealer via their website. The package was rejected by the addressee, and being sent back to me. UPS delivered back to US GoBuy / Post Pony warehouse in Oregon. The warehouse illegally opened my package and refused to send it back. My FFL license was in the package, and I emailed it to them. Also sent them links to the ATF and UPS regarding the legalities of shipping firearms. They have refused to ship it back and just told me sorry. Really? They are now in possession of a stolen firearm, and mail fraud for opening the package. I am so disgusted by the service I have received, primarily by someone named Felix. DO NOT SHIP USING THIS COMPANY, BEWARE AS THEY ARE THIEVES, AND SCAM ARTISTS.
Please find below for the list our our prohibited and restricted items:
Firearms, weaponry and their parts: military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night visions goggles, handcuffs and other restraints, surveillance equipment.
We are sorry for the inconvenience we caused to you. But unfortunately we have to open customer's packages to check the obvious damages, prohibited items, etc which is needed by most of our customers.
In this case we cannot ship your firearms to any destination except returning it to the sender.
Thank you for your understanding and cooperation.
TOP
I am a new customer of USGOBUY and I am simply satisfied, for the reliability, simplicity and speed of the services provided, I used other companies, but when I experienced USGOBUY gave up the others.
So for me, US GOBUY is TOP
My Name is Akeem, I have send my item to USgoBuy and I was asking to send them prove of payment before my item can be send out which I did gave them the invoice that shows the item was bought with gift card and they still asking me to provide statement. Which they have to right to asked for such as I have instructed to contact with the Merchant if they need such details. I don't know this is how the scam people and hold the item till the person is not asking for it again. I even asked them to contact Amazon directly to confirm with them if they have any problem with them but they refused to do that because they are SCAMMING PEOPLE. I hope people will not fall for their victim games they are playing.
I still have my package with them and I'm going to report to Authority as well to know how they runs the business they called flight forwarder.
We sorry for your unhappy experience with USGoBuy. Actually these documents are not necessary for everyone. But we reserve the rights to request identifications, bank statement or other necessary documents when we start risk monitoring. This happens the actual shipping address is not matched with your PayPal address, you are reported by merchant, vendor or credit card account holder, etc At that time your parcel won’t be shipped until you are verified. As a new customer who never place an order before, we suggest you to submit these document in advance in case of any delay in shipment.
I ask to make a rund (so to send my package back) but it was sent to a wrong address. I can not get refund. Was not able to get any feedback from usgobuy, basically I consider it as scam.
There are two options to return your parcel to the merchant:
1. Ask for a return label from the merchant(if they provide one). We can return your item with the return label. There would be a $5 return handling fee.
2. Use our shipping services to send the item back to the merchant. You do not need to pay for the return handling fee. All you need to pay for is the shipping cost.
The return addresses are either provided by the merchant or customer, we send the parcel back as you instructed I am sorry if it's sent to the wrong address.
Overview
USGoBuy has a rating of 4 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with USGoBuy most frequently mention customer service, forwarding services and several times. USGoBuy ranks 85th among Mail Forwarding sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The United States Postal Service is one of the least expensive shipping and mailing service, but USPS does not have the guaranteed speed of delivery and they are not the greatest with tracking packages.
Generally USPS will provide door-to-door service. But if your package is overweight or the destination is in remote areas, etc the local post office may ask the recipient to pick the parcel up by themselves. Please consult your local facility for their policies.
If your package acquires any duties or taxes, this will be payable to the carrier upon arrival to your location. It depends on the country, you will need to contact your local customs agency to determine the rules and regulations on the items you are wanting to import.