logo

USGoBuy
This website seems to be closed. Find similar businesses

website thubmnail of USGoBuy

USGoBuy

usgobuy.com
Morocco
2 reviews
0 helpful votes
Follow Virginia O.
Unfollow Virginia O.
Send Message
Share Review
Report Review

I've been dealing with several parcel forwarding services, and based on my experience with USGOBUY it is the most professional, and most competitive one. It has been almost a year I am using USGOBUY, and I am very satisfied with the service I am recieving

Date of experience: May 27, 2017
Chile
1 review
4 helpful votes
Follow Car M.
Unfollow Car M.
Send Message
Share Review
Report Review

Don't trust in them. They overcharged my 3 (all) packages I sent there.

-The first one, appeared with a weight 10 times greater than the real package. It's still there.
- I forwarded the 2nd one to another US address with no "extra services" but they took it and put it inside a heavier box, so they ask me for extra money and extra LEGAL DOCUMENTS AND IDENTIFICATION. By the way, I didn't send them money neither documents but they sent the package.

- I tried to rescue the 3rd package, so I paid the extra money of the 2nd one but they STILL ASK ME FOR DOCUMENTS.

No way, I won't send any document, because I think they are scammers trying to do a kind of phishing scam with my identifications. I have my Paypal account verified with legal documents because I trust in that service, so don't have to verify nothing more in another website.

Fortunately, I didn't send more packages there.

Date of experience: July 31, 2017
Monica W. USGoBuy Rep
over a year old

Actually these documents are not necessary for everyone. But we reserve the rights to request two verifiable identifications when we start risk monitoring. This happens the actual shipping address is not matched with your PayPal address, you are reported by merchant, vendor or credit card account holder, etc At that time your parcel won’t be shipped until you are verified.
After you pay we will open, repack and consolidate your parcels for each shipment in order to minimize the weight and save you shipping fee. All the difference will be credited to your e-wallet in your account. In most of the time, the actual amount is much lower than the estimated amount you pay us.

Chile
0 reviews
0 helpful votes
Follow Sergio Andrés C.
Unfollow Sergio Andrés C.
Send Message
Share Review
Report Review

Excellent service
December 29, 2021

Usgobuy is the best age to buy from the US, the shipping time is the fastest for affordable price.
The costumer services work 24/7.

Date of experience: December 28, 2021
Bangladesh
1 review
0 helpful votes
Follow Abdullah E.
Unfollow Abdullah E.
Send Message
Share Review
Report Review

USGOBUY great service
September 28, 2021

Their service is quite good so far, using them for several years and never had any issues... only recently the DHL cost is prohibitively expensive; I'd suggest USGOBUY to use TNT or similar...

Date of experience: September 28, 2021
Illinois
1 review
8 helpful votes
Follow Ryan S.
Unfollow Ryan S.
Send Message
Share Review
Report Review

First they lie about the weight and dimensions of your packages so that they can charge you a higher price to pocket the difference (as confirmed by the initial courier tracking information to their address compared to what they entered into their system). Then on top of that they do not honor the prices they set on their own website for the dimensions and weight they lie about which makes the cost calculator they provide to entice you to sign up completely useless. Once your package is received at their location with the inflated weight and size added to your account, you can view prices from the list of couriers they use to ship your package, choose one and pay. Now you're done, right? Not even close because they still won't ship to you. You'll have to send multiple harassing emails asking why your package hasn't been shipped despite already paying and they will make ridiculous excuses giving you the run around and wasting endless time claiming that you owe them an additional payment because the price they provided and programmed into their own website that you paid apparently isn't accurate. So at this point they have added 3 additional price increases to your packages but it doesn't end there. They also open and go through all your sealed items without consent which is a federal crime. Piss poor service, no accountability, false advertising, trash communication. The list goes on with this place. What they do is literally extortion. They hold your packages hostage and keep demanding more money with no real justification until you pay. It's straight up fraud. I have used several other package forwarding companies in the past with this being by far the worst, most unreliable and dishonest one. No contest. It's as if they're literally trying to provide you with the worst experience possible all while pinching you for every last penny. It results in an over priced, frustrating, waste of time. I hope the owner takes a long walk off a short pier so the company goes out of business and can spare additional victims the headaches. Complete scam. Avoid this dumpster fire.

Date of experience: June 9, 2021
Monica W. USGoBuy Rep
over a year old

I am sorry for the inconvenience. Please note the actual weight of your parcel ***6586 is 1.3 lbs as on Fedex.com. We take the round number and record it as 2 lbs. The weight you check on antronix.com is the weight of the item instead of the whole box.
Your parcel U****6241 was paid and shipped both on May 4, there is no any delay on the side of USGoBuy.
Thank you for your understanding and cooperation.

California
1 review
6 helpful votes
Follow Paul M.
Unfollow Paul M.
Send Message
Share Review
Report Review

I was so stupid to trust these fake 5 star reviews below.

Two packages were sent by Apple.com for an iPad Pro and Beats Earphones. They were delivered on the same day by the same person through UPS and were signed by the receiver named "LIJ."

They claim that they only received one package containing my Beats Earphones but never received my package containing iPad Pro. They are not claiming responsibility for the lost or STOLEN package even though they signed for it.

They want me to contact Apple that I lost the package when I didn't.

No refunds given.

I reported them to Oregon's consumer protection agency and I am preparing to sue them in small claims court. AVOID THIS COMPANY AT ALL COSTS.

EDIT* Haha, NOW they respond, after not responding to my e-mails. There were two packages that were sent on the same day (8/30). It was both scanned before being handed to "LIJ." It could not have been marked as delivered until it was handed over to the receiver. I WILL NOT report this to the vendor, because they did nothing wrong. I will report this to the proper authorities so that justice can be served. You stole enough packages from innocent customers. I should've read more reviews before using your service.

Date of experience: September 2, 2017
Monica W. USGoBuy Rep
over a year old

I am sorry but we don’t receive your parcels currently despite it shows "delivered" on UPS.com. Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within the following business days. You can also choose to file a claim with the vendor because your package is not delivered at your designated address.

Algeria
1 review
0 helpful votes
Follow Abdallah O.
Unfollow Abdallah O.
Send Message
Share Review
Report Review

Good shipping compagn
April 24, 2018

I have a long experience with this website, and I am very satisfied with its service, I had never lost a parcel, also the communication in the site is very helpful for any problem, I recommend it...

Date of experience: April 24, 2018
Ghana
1 review
2 helpful votes
Follow Spencer N.
Unfollow Spencer N.
Send Message
Share Review
Report Review

Its being almost a month now and my parcel hasnt arrived, it was shipped by usps expected to arrive in 2-3 business days here in Ghana, Upon tracking it on usps, there was no update to where the parcel has gotten to, i contacted your customer service and there no help for me, they claimed the parcel was picked by Usps on 28th/12/17, but USPS confirmed the parcel was not shipped to their facility, Why is this happening, with such poor customer service, please can you help me find my parcel, is there any help you have for me.
HJ*******US is the tracking number of the parcel, i need the package delivered to my postal address now here in Ghana, Usps priority mail. Content TCL 32 INCH TV, weight 15 pounds, price 115 dollars, shipping cost 133.75 dollars, Recipient address PO Box ******* / Greater Accra / Circle post office.
Its so annoying after paying all this exorbitant rates my parcel never arrived

Date of experience: June 23, 2017
BO
1 review
0 helpful votes
Follow Ivan F.
Unfollow Ivan F.
Send Message
Share Review
Report Review

Good service
September 10, 2018

Usgobuy is a good place for make any type
Of shipments of all buyings we can do its very flexible in terms of managed the packages and very fast in informate the user about the package
Very suggested

Date of experience: September 10, 2018
BQ
1 review
19 helpful votes
Follow Anne N.
Unfollow Anne N.
Send Message
Share Review
Report Review

TERRIBLE COMPANY!
December 18, 2014

TERRIBLE COMPANY! NEVER USE ItT!
ThEY DON'T ANSWER MY MAILS, DON'T TAKE THE PHONE, SEND THE PARCEL TO THE WRONG ADRES, DON'T REPACK AND TAKE A RATE MUCH HIGHER THAN THE CALCULATOR ON THEIR WEBSITE!
I AM GOING ON TO WRITE REVIEW UNTIL i know where is my package!
AND I AM GOING TO CALL AND WRITE PAYPAL TO COMPLAIN...

Date of experience: December 18, 2014
Monica W. USGoBuy Rep
over a year old

Dear Anne,
Sorry to hear that.
Actually, our Customer Service Department will respond your email within one business day. Our business hour: Business Hours: 09:00 - 18:00 ( PST) Monday to Friday. If you call us during our business hour, our customer service staff will always answer your phone. So please make sure to call us during our business hour.
Our shipping label is printed by the system, and it is always matched with the one you provide to us when submit delivery. Maybe there are something wrong with the shipping carriers. At that time, you may choose to file a claim, our warehouse staff will do that for you and try our best to get the most for you.
After you make payment we will open, repack and consolidate your parcels for each shipment in order to minimize the weight and save you shipping fee. All the difference will be credited to your e-wallet in your account. In most of the time, the actual amount is much lower than the estimated amount you pay us. In some rare cases, weight may increase, such as boxing an item came in with plastic packaging with a carton box. This happens especially to repackaging just one parcel.
Anyway, we must apologize for the inconvenience we caused to you. Would you mind to send us your contact way and we will check it for you?

Monica

BO
1 review
0 helpful votes
Follow Gabriel V.
Unfollow Gabriel V.
Send Message
Share Review
Report Review

The best company to ship
October 20, 2017

After looking for options, I found this excellent company to make shipments outside the United States, good storage time, consolidation and competitive prices

Date of experience: October 20, 2017
Israel
1 review
6 helpful votes
Follow Aharon P.
Unfollow Aharon P.
Send Message
Share Review
Report Review

This is a scam
January 11, 2017

They charged 15lbs instead of the 10lbs UPS said they received.
They haven't delivered the product and the client service don't answer the phone and rarely emails.

Date of experience: January 11, 2017
Monica W. USGoBuy Rep
over a year old

Please note the minimum weight we record for one package is 1 lbs. After you pay we will open, repack and consolidate your parcels for each shipment in order to minimize the weight and save you shipping fee. All the difference will be credited to your e-wallet in your account. In most of the time, the actual amount is much lower than the estimated amount you pay us.
Your parcel is held in our warehouse for ID verification. Please provide us with two verifiable identifications before we can ship your parcels out. Please upload the documents in your account, click My Account then Personal Profile.
If you have any questions, please feel free to contact us.

Brazil
1 review
0 helpful votes
Follow Debora L.
Unfollow Debora L.
Send Message
Share Review
Report Review

Good
November 8, 2017

Fast and good service. I did have problems to sned my packages. My packages arruved fast and safe. I tried to send with a other company and had a lot of headache.

Date of experience: November 7, 2017
Saudi Arabia
1 review
0 helpful votes
Follow Othman A.
Unfollow Othman A.
Send Message
Share Review
Report Review

Oothoo@icloud.com
May 26, 2021

Great dealership, excellent experience, offers, accuracy and speed to complete the tasks, and their prices are good

Date of experience: May 25, 2021
Japan
1 review
0 helpful votes
Follow Michiaki N.
Unfollow Michiaki N.
Send Message
Share Review
Report Review

They always support me kindly and ship it rapidly. I will use them from now on definitely.
They are my recommended forwarder to everyone!

Date of experience: January 28, 2019
Netherlands
1 review
2 helpful votes
Follow chin l.
Unfollow chin l.
Send Message
Share Review
Report Review

Simply best-
September 14, 2015

With USGoBuy no need to worry as this company will safely reach your products at your place within some day. Till date they are best.

Date of experience: September 14, 2015
Mexico
1 review
0 helpful votes
Follow Omar C.
Unfollow Omar C.
Send Message
Share Review
Report Review

They can make very easy shipping there is always a person who can help them in their adventure of sending around the world (online chat)

Date of experience: May 5, 2019
India
1 review
5 helpful votes
Follow Lovely K.
Unfollow Lovely K.
Send Message
Share Review
Report Review

What a great experience with usgobuy.com. They shipped my Item from ebay speedily. I received faster than expected. I highly recommend it to anyone.

Date of experience: June 21, 2016
Brazil
1 review
0 helpful votes
Follow Helder S.
Unfollow Helder S.
Send Message
Share Review
Report Review

Fast, well-done service
November 24, 2016

My experience with UsGoBuy has been excellent. Service and communication. Will keep using them as my forwarding company to Brazil from now on!

Date of experience: November 22, 2016
Canada
1 review
0 helpful votes
Follow Andrei P.
Unfollow Andrei P.
Send Message
Share Review
Report Review

Excellent service.
May 22, 2018

Great, secure, cost effective and simple way to parcel forwarding. Thank you for making it an easy and straight forward experience.

Date of experience: May 22, 2018

Overview

USGoBuy has a rating of 4 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with USGoBuy most frequently mention customer service, forwarding services and several times. USGoBuy ranks 85th among Mail Forwarding sites.

service
99
value
97
shipping
97
returns
74
quality
93
+27