I have been using the service for the last 3 years and so far very happy. No missing items and shipments in general are delivered on time or close to it very happy
I love using USGOBUY for shipping my items because I live in the Turks and Caicos Island, shipping with them is really convenient for me.
Not to mention they have great customer service, as I accidentally did not put a correct number on my address and I emailed them, response was quick and the representative was professional.
I've used USGoBuy sister site Yoybuy before so I'm familiar with their shipping processes. I find USGoBuy's pricing to be relatively cheaper compared to other forwarders which is another main reason why I use their service. Most of the time they are pretty reliable and on time but when there are issues, it could take some time to resolve them. Customer service (chat service) works from 10am-5pm (GMT+8) which is the same as my timezone so that works out for me although I would also prefer they have chat rep who works at US timezone.
My items are also packaged well although there was one time a couple of my custom-made polymail bags were sliced open during consolidation.
I have cooperated with USGoBuy.com several month, they provide me:
Fast delivery,
The lowest shipping rate,
And reliable service.
I have recommend them to my family and friends.
I used this USGOBUY forwarder service so many time.My package received in good condition, nice packaging, ontime. Easy to manage my packaging.The system easy for me to used. Thank you so much
The most reliable and professional in the industry. More than eight years of excellent service and still counting. Thank you, Monica and the USGoBuy team.
The shipment forwarding service has been very helpful to me for a while now. Their customer service is great too. Very responsive.
Been using UsGoBuy for over three years and I've been disappointed only once when my package wasn't packed well. Other than that one hiccup I'm completely satisfied with them. Their customer care service is fantatsic. Very responsive to the queries made and very helpful in resolving them.
I've using USGoBuy for more than two years without any complaints. My items always arrived packaged carefully, and shipping cost are very reasonable.
Good service overall.
It would appear that USGoBuy has stolen my packages and refuses to give them back. USGoBuy has stolen my packages and refuses to give them back claiming I can't verify my identity... After dealing with me for weeks, forcing me to send them private documentation to backup my claims, and then on top of this telling me they have verified who I am, now I am being told they refuse to help me and won't be releasing the package. After contacting customer service I was told the warehouse, whoever is running it, wouldn't release my packages for reasons untold. I have verified my account to the tees. Shipped on the account multiple times and they still refuse to send my packages. Attempting to attain legal contact information to start the litigation process as their customer service has been nothing but abhorrent from day one and now they've literally stolen from me. They replied to another review I wrote claiming I asked to change the email and password, but all I needed changed was the password. These dudes are stealing from people. They have even ignored my BBB report.
I am sorry but we never stolen your parcels. Your parcels are there exactly in your account.
You claimed your USGoBuy account was stolen by somebody and password retrieved and asked us to change both the email and password for you.
For security reasons, we have to ask you for the purchase proofs of the two parcels in your account. However after double checking, the real recipients on the boxes are totally different than that on your purchase proofs.
I am sorry but to protect the rights of our customers, we cannot satisfy your request.
If you like, we can suspend the account to avoid your parcels were shipped by another person.
Thank you for your understanding and cooperation.
If you changed your mind and only wanted to change the password for you, it's okay. Please click "forget password" to modify your password. If for some reasons, you are unable to retrieve the password, please send us an email from the registered email and authorize us to change the password for you.
Very quick delivery. Quicker than I expected though I chose the cheapest method of shipping. The order was delivered to door step in less than a week!
Very pleased. I definitely recommend it!
Please read all reviews with 1 star before deal with this company, all one star reviewer faced same thing "the apple items lost (stole)". I believe the company specialty to steal apple products.
I am sorry but according to our warehouse, we have already consolidated the iPhone 8 Plus 256GB Gold and shipped to you. So if you didn't receive the item, it must be lost in transit. So we filed a claim with USPS and now your case is pending investigation. Please allow some time for the update.
I am sorry but we didn't steal your iphone. When you process a shipment through your USGoBuy account to be forwarded to you, the insurance is already calculated to cover the total value of the shipment which is 2% of the declare value. You may opt not to insure the shipment. If you choose not to insure you shipment, you take the full risk of any loss or damage to your goods during the shipment process.
According to our policy, the compensation terms are suitable for insured parcels. If you don’t buy insurance, we won’t compensate for partially lost parcels.
This is the third time I have been using usgobuy for two years. I pay for shipping and they ship items and reduce weight as possible. So they refund me 17$ Last time
Good service with USGoBuy, usually I ship electronics from USA to Paksitan or India. Sometimes I can avoid the taxation, it depends. But it really saved a lot in my previous importing electronics from USA.
Did anyone use western union to send payment to the company lately, they need to update the recipient name on the website to weichen GAO which I sent my payment to and has not been added as a deposit into my Usgobuy account for the past one week now.
We have changed the recipient name of Western Union since several months ago. I am sorry if you were not notified. Please log on your USGoBuy account via a computer to check the correct information. Thank you for your understanding and cooperation.
Excellent online service!
The best on internet
USgobuy give me solution. Send me original item and give me refund about cost ship back wrong item to usa. Thanks
Daniel Caviasso
Suite *******
As usual, very good service, very quick shipment to France, photos were ok and products well packed No problem then and still very happy with the service.
I am using UsGoBuy service for about a year and I can recommend this company for everyone. I shipped 3 parcels already and everytime they pack and deliver them very quickly and safe
An incredible company, despite the great distance I feel as if it were a company in my city, very close, when I have a problem I write to them and in a very short time I have an answer and always with a quick and simple solution, they are very nice and very friendly, it is a pleasure to deal with them, I recommend them to all.
Site is easy to use with good shipping options and fairly quick delivery! The repacking of all items is very neat and efficient so nothing is damaged.
My packages are delivered in my country Ecuador... the best service for consolidation I don't need any premium account for that, is free. The shipments are safe. I fell good with the service.
Answer: I have worked with them for years and never had such a problem, so I think you may trust them!
Answer: Yes, in my experience they are a scam. I would not buy anything. You would be receiving stolen goods.
USGoBuy has a rating of 4 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with USGoBuy most frequently mention customer service, forwarding services and several times. USGoBuy ranks 85th among Mail Forwarding sites.
Dear Vivian,
We are glad you are satisfied with our service. We’d like to provide more superior service to you.
You can follow us on sitejabber.com, ripoffreport.com, etc to write a positive review on us. Please visit our homepage www.usgobuy.com and you can find the links on the right bottom of the page.
Please feel free to contact us if you have any questions. USGOBUY is growing and hope you can understand and more valuable advice welcome.
Monica