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It would appear that USGoBuy has stolen my packages and refuses to give them back. USGoBuy has stolen my packages and refuses to give them back claiming I can't verify my identity... After dealing with me for weeks, forcing me to send them private documentation to backup my claims, and then on top of this telling me they have verified who I am, now I am being told they refuse to help me and won't be releasing the package. After contacting customer service I was told the warehouse, whoever is running it, wouldn't release my packages for reasons untold. I have verified my account to the tees. Shipped on the account multiple times and they still refuse to send my packages. Attempting to attain legal contact information to start the litigation process as their customer service has been nothing but abhorrent from day one and now they've literally stolen from me. They replied to another review I wrote claiming I asked to change the email and password, but all I needed changed was the password. These dudes are stealing from people. They have even ignored my BBB report.
Tip for consumers:
Go to a more reputable company like MyUS or Reship.com. These are both companies that have been in the game for YEARS and know what they're doing, as well as having the backing to prove it. UsGoBuy's customer service, website, UI, and operations are a joke. Their website isn't even secure.
I purchased a phone from these guys almost a year ago, I sent it in for repairs three months ago and these guys are SNEAKY, and underhanded. I've never dealt with such an unprofessional company. I had to ship the product back right before the chinese new year and then wait 3 months for it to get back to me, which was the most ridiculous thing ever. A 2 month holiday? Are you serious? Then, once the product arrived, WITH scratches on the screen not caused by me, and the fact that I couldn't even login, I had to send it back a second time, wait a month for them to repair it, and I WAS PROMISED it would have the screen fixed, and for all the inconvenience they would send me a case with it, they did not do that either. Some of the worst, most unorganized technical support. After all of this, they offered me a 4% off coupon? Yeah because that's worth the trouble of 6 months of hassle. They didn't even refund me the money for the shipping, they refunded it to the original payment method, which I no longer have access to. They couldn't just send it to my PayPal? WORST CUSTOMER SERVICE EVER! DO NOT BUY FROM GEEEKBUYING!
Tip for consumers:
DO NOT GO THROUGH THESE GUYS
Hello sir,
We are sorry for the inconvenience.
We have consulted the issue with our manager, and our customer service will contact you,
We should be able to give you a satisfactory answer.
Thanks for your support and patience.
Have a nice day!
Shaya K.'s review of USGoBuy earned 5 Very Helpful votes
Shaya hasn’t received any thanks yous.
Empty.
THEY CHARGE TOO MUCH FOR SMALL PACKAGE. THEY CAN SHIP MY GOODS USE ENVELOPE INSTEAD USE THE BOX...
I am sorry but we never stolen your parcels. Your parcels are there exactly in your account.
You claimed your USGoBuy account was stolen by somebody and password retrieved and asked us to change both the email and password for you.
For security reasons, we have to ask you for the purchase proofs of the two parcels in your account. However after double checking, the real recipients on the boxes are totally different than that on your purchase proofs.
I am sorry but to protect the rights of our customers, we cannot satisfy your request.
If you like, we can suspend the account to avoid your parcels were shipped by another person.
Thank you for your understanding and cooperation.
If you changed your mind and only wanted to change the password for you, it's okay. Please click "forget password" to modify your password. If for some reasons, you are unable to retrieve the password, please send us an email from the registered email and authorize us to change the password for you.