UPSReviews 2,215

UPS has disappointed me one too many times. I got up very early in the morning so I can ship a very small box (size of a book), I was there when they opened at 8:30 AM in San Antonio TX and shipped the box... well these clowns waited until the end of the day at 6 PM to ship the box from the store. Then it went to Arlington TX, where it sat for another 3 days! All in all it is going to take almost an entire week to ship the small box to Vista California. I tried using their online chat help, well, its no help at all! So I called "customer service", and they told me that UPS Ground shipping should not be trusted because "it's NOT guaranteed"! So I wasted my money using their services its what it amounts to. That's FREAKIN' insane! UPS SUCKS! Using US Postal Services next time.

If you schedule a pick up be aware that they won't honor it. And that it doens't matter how many time you call to figure out when you need to be there for the pick up. They'll show up anywhere between 8am and 7pm. I don't know how many people that can be possible for but I typically prefer USPS or to go through postal Annex but this confirmed that i will never do business through UPS. So much unnecessary trouble and the people I've spoken to have given different information and the last one was just downright condescending. I scheduled 2 pick ups. Both of which were confirmed only to have the final person tell me scheduling essentially does nothing.

Whenever I have tried to receive my packages I have to drive an hour because their customer support is Horrible!

We order cases of water from Amazon every month and UPS delivers them. Now they are heavy however, on the box it says heavy handle with care. The one I got delivered yesterday on my front porch with smashed all over the box. It damage some of the water containers and this is not the first time it's happened. This is about the fourth time it's happened so that's why I'm giving your poor review. Usually they take a picture of the delivery once it's delivered and I get a picture from UPS this time because the box was so damaged. I guess I didn't want to take a picture of it.

This is the only proof of purchase that I received

Proof of Delivery
Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number
1ZY4W*******087

Weight
43.20 LBS

Service
UPS Ground
Shipped / Billed On
01/19/2023

Delivered On
01/23/2023 5:35 P.M.
Delivered To
MELBOURNE, FL, US

Left At
Front Door

I had a package I needed today. When I called because the driver didn't read the delivery instructions and delivered to the front door instead of the back per instructions. The customer service rep said I will make sure you get it tonight. When I called back an hour later they informed me the driver was in for the night and there was nothing they could do. UPS IS THE WORST I WOULD LNT USE THEM UNDER ANY CIRCUMSTANCE. Customer service is trash...the drivers are trash...they are only.good at giving the run around

They jutlst got done charging me a 4th time for a pick up thats already paid fori mean really ups you

Tracking is never updated, so your sitting home all day waiting. Sometimes they'll leave the package or take it back, now you have to wait another whole day. You can not speak to anyone till you give the tracking number, unfortunately the automated service does not understand English and hangs up. The actual ups place have horrible attitudes. Fedex should be the only delivery service.

UPS IS LETTING STRANGERS OR EMPLOYEES GO THROUGH YOUR PACKAGES OPEN AND THEN RETAPED THEM. WE HAVE NO IDEA WHAT THERE DOING TO THEM. SO IF THEY DAMAGED DON'T ACCEPT GET A REFUND AND ORDER FROM AMAZON. IT'S ASHAMED A COMPANY LIKE THIS CAN'T CONTROL WHAT GOES ON IN THERE OWN TRUCKS...

Horrible service! If I could put zero I would like to do this. My package should have been delivered on January 17. It contains my nail supplies, I'm nailtech. On January 16 I called the customer support to make sure that delivery address is correct and my package gonna be delivered in time. Thay told me that everything is OK and I'll receive my package on January 17 by end of the day. It wasn't delivered in this day, and I called them next day. They told me "your package is out for delivery today". I called again at 6:30 and they told me the same. And next day the same. So on January 19 in at 6 I called again. They was trying to tell the same, but I get that it's a lies. Than they told me to make a claim and my package will be found and delivered urgently. I made this claim and on January 20 they told me that it wasn't true and I have to wait 8 days to the investigation. I was very angry. But I asked if I can cancel this claim. They told me that better for me is just wait. And then I just asked "did you lost this package?" And only then they told me "yes". I asked "why did you lie to me 3 days?!" And they didn't answer anything that makes sense. As a result I have a lot of clients canceled and a lot of money lost. In this package I have expensive supplies. I really hope that they will find it. But I'll never recommend this service. If you have some choice - choose another one.

I ended up contacting the customer service and now they're pointing fingers. Agent said it the local ups fault because they ship it late and now there's a railroad mechanical failure that delays the delivery. Now I don't trust UPS anymore with the service. For me I will never go here again if I have important shipment that needs to arrive on time.

Horrible service! My bank sent my card through UPS 2 months ago and it still has not reached me.upon calling them, they say you will get your package today. This goes on for weeks. Pathetic!

I have ordered sevaral dozen things on line this last year and every single time UPS is used, my products don't show up and are never delivered even though the tracking says "delivered". Fed-Ex and USPS and even dedicated trucking arrive as promised. UPS allows drivers to state products are delivered when untrue and without a signature

Every time I have orders that get sent to me thru UPS, they will leave it bouncing back and forth between facilities and repeatedly deliver to residences in towns I don't live in and never got my mail. Or they deliver it to a post office out of town. They recently claimed they delivered 2 packages I was waiting on and my post office could not find the tracking for USPS that UPS gave me. They basically just put they delivered it but it was never delivered. They deliver things wherever they want to. Every time I have complained they blame it on the shipper and the post office. They even have nerve to suggest that I go and pick up the item from wherever they delivered it to. Like I would know where to get a package that was delivered to the wrong address. I also had my internet router supposed to be delivered at my post office as my physical address is not valid for mail. And they actually tried to leave it outside my apt building right where passersby could easily steal it! Fortunately I happened to have gotten home right as they dropped it off and I went off and complained. And I have been told "don't worry your packages will be personally delivered to u" when I get my mail at a po box

If I could give no stars, I would! Apparently Mail Innovations is where go packages go to die. Two of my online orders went through Mail Innovations. They are now sitting in Mail Innovations buildings in Rossford, OH and Springfield, MA - "Shipment Received, Package Acceptance Pending" Every day, I get the message that the package will be delivered by the end of the day. I've been getting this message for over a month now. What makes matters even worse is that is impossible to talk to a person. Online chats just go in circles - starting and ending with Tracking.

My package was not delivered because of missing buzzer number and the courier did not bother checking the list, so I called the call centre to add buzzer number. I called again after 3 business days, and an agent told me it was scheduled to be delivered that day, even though the tracking site didn't say so. It wasn't delivered that day. The next day I called again, another agent said that dispatch didn't received the instruction about the buzzer number addition and that agent assured me that dispatch got the information that time and the package will be delivered by the next day. The next day I called again, and another agent said it was on the way back to sender because dispatch didn't receive any instruction. The agent said she was going to try to get the dispatch to stop it from being sent back. Then the next day it was on the way back to the sender and UPS couldn't do anything. So I don't know who are incompetent, the call center or the dispatch, but they have big problem with internal communications. I would avoid using UPS if I have a choice.

1ZAW*******1986 Tracking number. The address is correct and complete, they wrote that the delivery will be on the 13th, then on the 14th and 3 days no information, 17th I waited until the evening, and courier must put packet to the mail room but he didn't come.wrote not correct address but it's correct and full