UPrintingReviews 295

I ordered note pads, with my name and phone# and email with a little picture of a Dog on a motorcycle, that I use at work. It's great, unique and my customers remember me just by using this note. It makes them laugh and because of it, I have been getting more customers. More than I did with just using my company provided business card. The turn around and shipping was super quick. I plan on using Uprinting for other personal business and events in the future.

I made the design when they sent the prof I didn't notice they got the number wrong.
I asked for a discount since I did not catch the mistake and paid extra for the shipping.
I was pretty much told to kick rocks. Stay away from this company!

0 stars if I could. Horrible company with horrible customer service.

I used the Reorder button to reorder a previous order to avoid having to not have to go through the lengthy proof process that I already did with my previous order. A "reorder" should be exactly that and supply the same thing you ordered previously, and not be misleading to provide smoothing only "similar." What I received did not match color, image size or material. I contacted them multiple times and was told my case would be reviewed and someone would get back to me by X date(s), but no one did by X date(s) until after I contested the charge with my credit card company. They claimed to my credit card company that they provided what I ordered and this is still in dispute.

First image shows original product on the right side and what I received on the left side. Color is faded and image is not cropped on the reorder. U-Printing refused to do any thing to address this.

Avoid them at all costs. Such a horrible customer experience and stealing money from customer. Save yourself money and headaches by using another merchant who delivers qualify and has a professional customer support department.

I designed my own wedding save the dates and all 100 cards came with a prominent printer line that obviously wasn't in my design file. All prints are ruined and you can see other printer marks on them. They were cut harshly too and the edges of the cards are all frayed. I've been trying for about two weeks to contact UPrinting to get this resolved and I kept being told someone will reach out to me in 24 hours - no one ever did. I finally disputed the charge on my credit card and someone then called saying they need to "look into what happened" and then figure out how to resolve the issue. I just want a refund at this point. I've tried reaching out to return it but no one has responded.