Never received an email about accounts closing been with them for a year and then they decide to decline US Clients from accessing money in the account. US has no law in Cyprus ask for bank details they already have and wont let me back into my account to get the money out...
First of all, I don't know why some people are seriously talking. They shouldn't be talking at all then I don't see what's funny about one of them reviews, so far as I'm concerned that they just want attention. If it's a matter of complaining about something or talking about it the right way that should be reason for that. Some people are clearly arrogant and selfish, pathetic and ugly regarding their interest to talk about Upaycard once. Their service is not good at all. They don't reply back nor will I keep repeating myself over here. Like I said, some people would pathetic and ignorant if they don't see me. I'm fed up of everything certain people, let alone fed up of UpayCard. Not only do they not help me, but they also are pathetic. Some people shouldn't comment at all, if all they do is expect attention or respect from one "review from themselves." "Me and my friend have been using UpayCard for over a year" however, that doesn't mean UpayCard have the best service. I'm serious.
Good service by you agent. Gave me details I need. Hope for your service is the future. Apparently I need to type more for this feedback. Give your agents a raise and positive environment. I am pretty sure this is going to be hilarious to you guys :). I hope that reach one 100 words
Julian was so helpful and I really needed it. I have had so many problems with my verification documents and often it was my fault but I was always on the livechat asking people for help but they seem to just copy and paste answers.
Julian is a star and has talked me through it. I've submitted the documents again so fingers crossed it's approved.
I have to liquidate some btc to pay the deposit on a new house next week! So having Julian there to help was amazing. I was losing my mind!
I decided to update my review because I have finally finalized the verification process thanks to the awesome chat team that Upaycard has. Have been going back an forth with them to withdraw my money. Nothing I send them seems to get past the approval process. I think they bank on you to get frustrated and just say never mind. After doing everything possible as far as uploading bank documents, now it wont give me the option to sign up for a physical card. UPaycard sucks you need to make this process more user friendly. I gave it 1 star because the chat team seems to be very knowledgeable and attempt to assist.
Created an account with these guys a while ago, the verification of the documents is the most difficult stuff, however if the instructions are followed everything gets accepted really fast.
A variety of load methods and the transfers always worked out great for me. I would highly recommend it.
Upaycard is undoubtedly the worst and most unethical e-wallet out there. They have a small cubicle in London from where they operate. In my knowledge, they are less than 10 Eastern-European guys in a room processing all the transactions. They charged me $500 on a $******* after fraudulently holding my money for 3 months. Run away while you can, these guys definitely are out there for quick bucks and not business relations. I would definitely give them a lot of business but if you take 3 months for a 15 minute transaction, it is not sustainable.
Hello,
Following my chat with Arthur, it would be fair to mention that I am very satisfied with the service I have received.
Pretty fast response to all of my inquiries. Very helpful and most importantly, on point!
Thank you.
They accept your money then demand excessive "verification" documents, the documents are always rejected and they keep your money. Be warned this is a site run by eastern european scammers with a uk address. Support does not even comprehend english.
Well arthur was helpfull. It s my first time on Upaycard and i must admit that i was a bit lost for fix my probleme. Arthur help me a lot driving me on the diferant step for fix it and his explanation were clean and easy for me to find out how to explore the website.
When I created my account on UPayCard I don't like the verification steps, they are too many steps. So, I contacted the chat service to make a complaint and I chatted with a very kind person. She was patient with me and understood my problem just from our short conversation. She answered all my questions and explained the verification process. Thank you for your help.
AARON, really help me well. I was confuse about all this documentation. But now Im ready! I understand everyone ratings is bad. If you are reading this, heres one thing I know, please send them a clear picture. My first picture was bad quality and i was able to send it to them hd. Anyways great service!
Dealt with me amazingly explained everything in through detail and helped me through step by step this person (Monica) deserves more and a promotion if I may say so to further strengthen her already great skill of being so attentive to details.
Mike helped me with every question to my full content. Of course its not his fault, when your system cannot provide methods of uploading funds, like they were described, when i was opening the upay account.
I needed help getting my bank verified after several failed attempts. I jumped on a chat with Monica and she walked me through the entire process. She even expedited it so that I wouldn't have to wait another 48 hours for approval.
She was very patient when I got frustrated and repeated herself in different ways. We were finally able to handle the issue together, and she even remembered me enough to remind me of something she suggested in the past. Good job.
I faced difficulties with my bank document approval. Only after one visit in UPayCard live chat my document is approved. Very productive chat session I had with Arthur, he gave me very helpful information and instructions. I will recommend UPayCard to my friends.
My friend recommended me this payment solution and once it discovered it, i was amazed how cheap and fast it is. It is instant and secure with no problems at all. Just provide all necessary documents and enjoy the profit!
Hello!
I am very happy with your service, my problems that I emphasize to you is that:
- If you can have a service in charge of the express transfer, so that already in two days at the most can have the bottom on our local banks, that would be good.
- My second point is your high costs that you take, you can try to review one, that too would be good.
-Last thing: I ask you to think of us in Africa for the UPAYCARD card, we need it for our withdrawal of money.
Thank you
I just signup to the platform and i'm so excited with the diversity of services they are offering, i'm going to verify my account and start my first transaction, Very good customer support that guide me, just so happy to know the platform
Overview
UPayCard has a rating of 3.5 stars from 119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPayCard most frequently mention and customer service. UPayCard ranks 8th among Payment Processing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharee,
Thank you very much for taking the time to review your experience with UPayCard.
Your input and the feedback from all our customers is vitally important to us and we always want to try and enhance our service. With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
We are very sorry you experienced problems with the outgoing wire transfer you wanted to execute. As Customer Support advised us the only issue occurred was caused by the mismatching of the bank details with the bank statement you previously provided. We would suggest you to try this transaction once again and please make sure to fill in correctly all the required information.
We sincerely hope you will change your opinion towards us and will continue to use your UPayCard account. We will be happy to have you as our costumer further and to know you being satisfied of our services.
In case you need any assistance, a member of our team would be happy to help you with anything you may require, you can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.
Sincerely yours,
UPayCard Team