- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I decided to update my review because I have finally finalized the verification process thanks to the awesome chat team that Upaycard has. Have been going back an forth with them to withdraw my money. Nothing I send them seems to get past the approval process. I think they bank on you to get frustrated and just say never mind. After doing everything possible as far as uploading bank documents, now it wont give me the option to sign up for a physical card. UPaycard sucks you need to make this process more user friendly. I gave it 1 star because the chat team seems to be very knowledgeable and attempt to assist.
* UPayCard attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sharee T.'s review of UPayCard earned 4 Very Helpful votes
Sharee hasn’t received any thanks yous.
Sharee doesn’t have any fans yet.
Sharee isn’t following anybody yet.
Empty.
Hello Sharee,
Thank you very much for taking the time to review your experience with UPayCard.
Your input and the feedback from all our customers is vitally important to us and we always want to try and enhance our service. With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
We are very sorry you experienced problems with the outgoing wire transfer you wanted to execute. As Customer Support advised us the only issue occurred was caused by the mismatching of the bank details with the bank statement you previously provided. We would suggest you to try this transaction once again and please make sure to fill in correctly all the required information.
We sincerely hope you will change your opinion towards us and will continue to use your UPayCard account. We will be happy to have you as our costumer further and to know you being satisfied of our services.
In case you need any assistance, a member of our team would be happy to help you with anything you may require, you can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.
Sincerely yours,
UPayCard Team