Very bad service, not approving my documents even i provided many times documents. Same documents use for other services for skrill and neteller approval but no objection at all. Even my company register with same documents. They keep asking for more and more documents, funded my account they take their fees as well but intentionally not approving documents.
I faced difficulties with my bank document approval. Only after one visit in UPayCard live chat my document is approved. Very productive chat session I had with Arthur, he gave me very helpful information and instructions. I will recommend UPayCard to my friends.
Had winnings from casino payout. Yeah. Casino accepted all documents. Paid. Only available option was upaycard. I'm like casino says I'm good wtf. Go with it. Hell no rejected rejected rejected. Now I have kinda given up. Bunch of frauders.
To be honest, at first I encountered issues with the document verification. My documents were denied 1 time due to poor lighting and not fully showing all 4 corners of my License ID, which was true. However, after I corrected the mistake and resubmitted my documents, it was verified. Now Today Currently I am actively using UPayCard for mainly PayPal Deposit, Bitcoin Transactions, and Currency Exchange. If this company continues to keep these options available for United States residents, I will continue to use their service and be a Very Happy Customer:)
Also I wish UPayCard would add Paypal withdrawals. If they do, it would be extremely easy for me, as I use Paypal for majority of my Business transactions. Please consider implementing this, thanks!
[Update]: I see many reviews about people having bank issues, I suggest avoiding using bank deposits and withdrawals. If you can, use one of their alternative methods to fund your UPayCard account. Yes, there may be fees involved but from my personal experience it is very fast and convenient. If you still don't trust this company after a bad experience, I fully understand. I myself am still testing out how this company goes. Will update if any issues arise.
[Update 2]: Seems that UPayCard has yet again removed their option for Paypal Deposits/Withdrawals. Because of this inconvenience, I'm down-rating this review to 3 stars. Hopefully this company will get it together... Not a satisfied customer.
[Update 3]: Unfortunately they do not accept US Clients anymore... Disappointing!
I transferred money from my dutch bank to upaycard by bankwire... they gave me a bank in litouwen... first my own bank was superspicious about the transfer to litouwen... finally the sended it to the upaycard-bank...
Its now 14 days (10 business-days) and still no transfer on my account... i phoned my bank about it, cuz normally its 2 days for normal european countries... my bank told me always problems with litouwen... upaycard answered with protocol-answers... my advice never use bankwire in upaycard...!
My friend recommended me this payment solution and once it discovered it, i was amazed how cheap and fast it is. It is instant and secure with no problems at all. Just provide all necessary documents and enjoy the profit!
Hello!
I am very happy with your service, my problems that I emphasize to you is that:
- If you can have a service in charge of the express transfer, so that already in two days at the most can have the bottom on our local banks, that would be good.
- My second point is your high costs that you take, you can try to review one, that too would be good.
-Last thing: I ask you to think of us in Africa for the UPAYCARD card, we need it for our withdrawal of money.
Thank you
So hard to get my money
Keep saying my info is cropped when its not
Best way is to email the info to *******@upaycard.com
They dont have a customer support number to call
Still trying to get my withdrawal
STAY AWAY FROM THESE SCAMMERS. In our case they came upo with an excuse to close our merchant account and they kept the funds on it. They have been doing this for many years (search online and you will find that they have been involved in many phony businesses (https://www.allec.com/london/resources/upaycard/reviews/40, http://www.gpwa.org/forum/upaycard-com-warning-*******.html, https://fintelegram.news/uk-moorwand-upaycard-on-the-run-from-fca-to-cyprus). RED FLAGS EVERYWHERE!
They r craps you know first they tell you it is very easy to deposit and transfer money once you deposit u there money bye bye u won't get it after that bcz i deposited using bitcoin and they told me to send many document i send them all and they will find one reason on the document not to verify so days will go go on and u know what happen ur money will decrease also if bitcoin market decrease i don't where to complain this issue can anyone tell me
I just signup to the platform and i'm so excited with the diversity of services they are offering, i'm going to verify my account and start my first transaction, Very good customer support that guide me, just so happy to know the platform
I needed to add my bank. Turns out that not all bank use IBAN. So in the IBAN/ACCOUNT field, I wanted to be exact and entered the routing instead of the IBAN and then included my account number at the bank. I uploaded my paper statement and it was rejected. I am so glad it did, because it means they are doing their due diligence. I was notified of the rejection. I was upset because I had lost a day now and I need my wire. But that is what I get for second guessing them and adding a little extra information for myself when I was really screwing up the process. Lesson learned. I edited the bank details so now it matches.
Amy was very helpful and thorough. She actually pointed me to something that I did not read very well.
Great info from the help agent but a cumbersome company verification process. I don't have anything else to say but it's making me write more characters.
Used Upaycard to transfer some money abroad, worked with no issues what so ever, didn't cost me too much also.
Nice website and a user friendly platform, always got some one to talk to if I need it.
I find the customer service(chat line) helpfull people, professional and a convienient means to get some help.
The layout of the site looks userfriendly. Didn`t get the change to use it because Upaycard has a thorough process of getting your account and bank checked.
My advice is to be more precise what you exacly need for verification in my case I needed to send extra proof and docs. That slows down the process because each time another lead time is taken.
My overall feeling is that when everything is verified Upaycard is a solid company to do business with.
Regard Michiel
Very nice customer support, always available!
A good service and so easy to use my money or send it others!
I have no plan B because UPC is my Plan A!
I live in turkey. I don't know much of your language, but my job is a quick solution I wish all the Employee Staff success
I really thought i was gonna like Upaycard and would have used it a ton, But the security department is CONSTANTLY requiring you to upolad more documents. And when you do they reject them over the most ridiculous reasons. They have requested probably 8-10 different documents and ive sent probabaly 20-30 documents trying to get them accepted waiting 2-3 days in between each rejection. For example they kept denying one of them because it was a screenshot they said it could be a picture though, what is the difference?!?!? Wouldnt use this site unless your not planning on needing it for atleast a month while you get verifiied.
My experience with Upaycard has been amazing, so easy to deal with, they have the best customer service ever, and contacting them twice for paperworks matter, and both time problem solved in no time.
Answer: Hello Jean, Thank you for getting in touch and for your appreciation. Please note that the time frame of the crypto incoming transfers is not something that we can control from our side. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Andre, Thank you for getting in touch. Please note that our cards can be used anywhere around the world where the scheme logo of our issued cards are displayed. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Todd, Thank you for getting in touch. Please note that United States residents are not allowed to register an account in UPayCard. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Dariusz, Thank you for getting in touch. I am not sure I understood your question correctly, but I believe you are asking about our prepaid cards. Please be informed that our prepaid cards for individuals are temporary unavailable, however kindly note that this service will be back in few weeks. You will be notified via email through our Newsletter once the prepaid cards are available again. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our 24/7 live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Merik, Thank you for getting in touch. Please be informed that you can provide the copy of your passport as a Government Issued ID and the copy of your drivers license (both sides of it) as a proof of address. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: A: Hi Merik, Thank you for contacting us. Please note that we are FCA licensed and we work worldwide, so anyone can open an e-wallet with us. You will surely be able to exchange USD to Bitcoin inside your UPayCard account. Besides this type of transaction, you will get many other facilities and benefits having an account with us. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hi Andrew, Thank you for contacting us. Please note that you can definitely receive and withdraw crypto from/to your own crypto ledger just by using the relevant crypto-address. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
Answer: Hello Andrew, Thank you for contacting us. Please be informed that is not mandatory to have a bank account in order to register an UPayCard account, you can easily load or withdraw money from/to your Paypal account instead. Besides Paypal, you will find in the dashboard of your UPayCard account several other loading and withdrawal options which you can use. In case this answer didn't help you, feel free to reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com. Thank you, The UPayCard Team
UPayCard has a rating of 3.5 stars from 119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPayCard most frequently mention and customer service. UPayCard ranks 8th among Payment Processing sites.
Hello Frank,
Thank you very much for taking the time to review your experience with UPayCard.
Your input and the feedback from all our customers is vitally important to us and we always want to try and enhance our service. With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
Per your comments, we are sorry you experienced difficulties with this transaction, but we hope your issue has been already solved and everything is working fine now.
In case you need any assistance, a member of our team would be happy to help you with anything you may require, you can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.
Sincerely yours,
The UPayCard Team