Uoozee

It is impossible to return an item. I sent 6 emails and was totally ignored. Did not have a return address. Beware of this inconsiderate company!

I ordered a dress and the shipping company left the order in the lobby while he had my address with the apartment. I reached out for a refund and this is the email I received. I'm just glad I ordered just one item to see how the ordering experience will be. Not ordering from them again

Dear Customer,
We are very sorry to hear that you have not received the package. According to the logistics records, the package has been successfully delivered, and under company policy, we can't offer a full refund or free reshipment in this situation.

Hope for getting your understanding. If you have already checked with your family/neighbors and the local postoffice and still have not found the package, it may have been stolen bysomeone else. We attach great importance to your shopping experience.

If you still need this order, would you be willing to pay a $12 shipping fee? We will over the majority of the remaining cost and resend the order to you. We hope you can understand our position and consider accepting the plan for reshipment.

After dealing with Uoozee, I was given the run around when my package ordered on 27/5/24 had not been delivered. I complained to uoozee and found that they also use the company names above which is so confusing to deal with. Anyway, my order they said, had an attempt of delivery on 26/6/24 but they were unsuccessful. What a load of B.S. I'm always home with my dog who barks to let me know that someone has entered the property. Today (20/7/24)
I received a package delivered by Aramax but what was inside was NOT what I ordered. It was a dreadful Cape thing that was more like a dress of some kind. Uoozee had the cheek to tell me that I had requested to pick up the package from the courier. Again, it's B.S. Do yourselves a favour, don't use these companies who are China based and very suspicious. The quality of goods are poor and really look cheap. Buy in Australia and support Aussies!

Unsatisfied with my clothing purchase, I decided to return for a refund or exchange. I was given a choice of a small refund or 15% off next purchase. However, although I opted for the 15% off my next purchase, they process a $6 refund of the $26.99 that I originally paid for the item. Even though the picture of the item was pleasing, the quality of the item is unsatisfactory. I will not make future purchases from Uoozee.
Order Details:
Total Amount: $58.33
Product Amount: $47.96
Tip: $2.40
Shipping Cost: $6.99
Contact Name:
Order ID: *******
Order time: 2024-07-18 08:00:26
Shipment Status: All Delivered
Payment Status: Partially refunded
Payment method: PayPal - $58.33

It's always iffy to purchase clothes online. So if you want to use this website, you need to make sure that you will keep the items. I tried to return two items and the service agent said she would credit me a nominal amount of money from an $80 purchase and I could gladly keep the items and give them away to someone who would like them. If you read their return policy it says the customer can return items but you are responible for shipping back to China which, as the agent said, "is very expensive".

There are so many other online retailers who gladly accept returns at the company's cost, not yours. Shein is one excellent example. And their clothes are similarly priced as Uoozee's.

I will not be doing business with Uoozee again.

I purchased a dress in a medium size. The dress arrived 3 or 4 times larger that my size. I wrote them an email requesting a refund. They wanted for me to pay shipping for their mistake and then started bargaining with me the amount of the refund. When on to tell me they had spent too much money shipping my goods. Still I have not received a refund or a shipping label even when they know they are responsible.
See attached pictures of emails and dress.
Don't buy from them

This is a scam company. Shipping takes forever and you'll find items that you wouldn't wear. A blouse with raw edges, only the sides were stitched together. The synthetic fabric so stiff there are discolored crisp edges where the blouse was folded in the plastic bag it arrived in. Pants were too short and looked nothing like the website advertised. I immediately began the process to return the order. It took several emails asking Customer service for the address to make a return and finally I had a response. Customer service at Uoozee makes you realize you're working with a scam company. They offered me 18$ to avoid the hassle and expense of returning the order to China. Nowhere on their website do they note that you have to pay shipping costs to China for returns. I've read other comments where Uoozee offered more money to write a positive review. I'm so mad at myself for falling for cheap clothes from a scam online company. This is a company stealing from customers.

Uoozee is SHEIN! The items came in SHEIN packaging. The quality of the items are a dead giveaway. Their prices on Uoozee is more expensive. If you find something on this site...it can be purchased a SHEIN for less!@

This company is not worth giving your money. They have shady business practices. I bought a pair of pants and it doesn't fit and they refuse to send the return address so I can return it. I reached out the following day after I receiving the item. I paid over $50 and they wrote back offering me $5. I refused and request their address to return it. They are yet to respond...Do not buy from them unless you want to give them your money.

They knowingly ship wrong item hoping you will keep it because they don't pay return shipment. They try to force customer to keep something they did not order because customer has to pay shipping. Sending it back will cost more than the item that was purchased. This company is a scam, I don't recommend anyone to purchase anything from this company

Bought this beautiful looking creme dress from Uooze when it arrived i was a total disaster. The dress i received was white and smelled and was nothing like i order, the fabric was so cheap. The dress was horrible. Below are pictures of what in ordered and what i received.

I am deeply disappointed that my order was not delivered, and I am equally dismayed that I have not received a refund for the amount I paid.

I ordered in April, and the company did not inform me that the order would not be delivered until June 11th. This is unacceptable.

I lost almost 200 euros.

I ORDERED then read reviews and wanted to cancel within 1n2 hours of ordering. The phone number listed on the website isn't a real number nor is the email that they gave Paypal to contact if you have issues.

I read the reviews immediately after I paid on line. Sent 5 emails requesting to cancel. It was within 10 minutes. They ignored me. Paid extra to ship and they removed my order from my account and won't respond. Received no notification of shipping. Pay pal is useless and should be required to have live agents. I can't comment on quality cause I don't have the clothes but at this point i bet they they won't look like the pictures I hope I can report something positive in next few days. I wrote pay pal and company.

Horrible clothing. Not arrived as described in photos. Can't get refund from this company. Refuses to send shipping return label. Can't find their address.

Nice photography- I was genuinely looking forward to my two tops purchased. However sadly, product is not as photographed. To make matters worse, they are out of the country and it takes apx 30+days to get ur product and u must pay for ur own returns

I loved the first one so much that I ordered three more! The fabric is not sheer, even if it is sheer. They are mostly wrinkle-free and fit flawlessly. I put them in the washing machine on the cold cycle and hang them up to dry. The shirt pairs nicely with a variety of skirts, shorts, and jeans. It plays great when paired with a vest, cardigan, or other top layer. I'm glad I ordered them because they've rapidly become my go-to top for a range of outfits.

I wear a size Medium, but when blouse arrived it was too small, to exchange here is the message I got from them-"how about you pay us $22 more to exchange it/them(free shipping)without the hassle and cost of shipping the returned products to us."
AHHH - I don't think so... so I am stuck with a too-small clothing piece. Bummer! No more purchases to Uoozee for me.