Underground ReptilesReviews 677

I ordered a bearded dragon back in Jan and they didn't ship because of the weather which I get so I called today a month later since the weather is getting nice and they said they would ship with today or the next day which was great! Only to get a call a few hours later saying they are sold out of all bearded dragons! Won't be coming back here.

We bought 1 Russian tortoise from here and have to say she was very healthy when wh got her and no 1 year later she is very healthy and happy! Definitely recommend!

DO NOT BUY FROM THIS PLACE! They sent me a SICK frog. I got it for my sweet sixteen, only to have it die the next day and look miserable and sick. On top of that, when i called an employee, they gave transferred me to a "manager" named ryan. I was incredibly upset watching this frog suffer that i wanted to love so much. The frog was lethargic, not moving at all, and when i told them they said IM KILLING IT from using a heat lamp. It was 60 degrees out. I have never been treated the way he treated me, yelling at me until i cried to put the blame on me, and hanging up on me mid sentence. I told him i was watching the frog all day and night and woke up to see him in the same position, and he said "so ur telling me u were watching the frog all night long without stopping" as if i wouldn't know if he moved. The next day he passed away, the company would not take ANY responsibility. The frog would not move, would not eat, and they STILL said "he's a stagnant frog he's not going to chase after food." i am so upset and traumatized from this experience, he took advantage of the fact that i was young and tried to manipulate as a business tactic. Disgusting and immature behavior coming from the MANAGER. He told me to have my parents call him because hes done, and had his employee answer for him and say he's on a call when u could hear him laughing in the background. This company abuses their animals and offer TERRIBLE customer service. So disrespectful and don't know how to care for their animals. Sad.

I ordered a baby Asian Water Monitor lizard on 12/05/2020 as a X-mas gift for my teenage nephew which I did specify in my original order. The monitor arrived looking okay on 12/08/2020. I left it alone and just offered it every type of possible food you can offer a monitor lizard but did not want to eat. I reached out to Underground Reptiles 3 days after the monitor arrived to let them know he was not eating. I spoke to someone at there company who stated I should open a support ticket, which I did. I recieved emails requesting pics, which I submitted them. Emailing back and forth with Underground Reptiles customer service but no real resoluton was ever offered or future resolution other than to feed the lizard insects, rodents, etc, which I been doing from day one. On there website it stated the monitor was eating crickets and silversides but not for me. The monitor since, declined in health and died on 01/03/2021, 26 days (Not Even A Month) after arrival from not eating. This was my first bad experience, first time ordering and will be my only. Will not order from here ever again nor will I recommend either. Big dissapointment! Thank you for ruining a young teenagers X-mas!

I ordered 3 baby Ouachita map turtles for my kids for Christmas. One of them looks blind and is not eating. It hasn't opened its eyes since it got here and it can't see to eat. I even looked up feeding blind turtles and followed the instructions and it isn't eating. The other 2 are fine. Every day since Tuesday I'm scared to touch it because it looks lethargic and dead. I called them on Tuesday as soon as I noticed it wasn't opening its eyes and they asked for pictures of my habitat and the pet. Pictures of my habitat for what? It came here unhealthy. Regardless I sent them the pictures twice. I called them again today to find out what are they going to do about this blind turtle and they said my habitat looks nice, and told me to give it some eye drops and give it time to acclimate. Lmao! I ordered 3 healthy turtles not 2 and a half dead, blind one. This is really stressing me out because 1) I hate to see animals suffer, and 2) which of my kids are going to claim this poor turtle? I am really not happy with this response. Send me another healthy one while I attempt to save the life of this helpless turtle. At least that's what a decent company will do. It is so aggravating to have to go through this right before Christmas.

Im a business owner who put in many orders in the past. Their animals come very unhealthy and half of them die. They do usually make it right but they still are always low quality animals. I recently made a insect purchase because i havent had issues in the past with those, but my recent order they shorted me over 100 dollars worth of insects and wont make it right. Very irritated with this company and will never do business with them again.

Underground reptiles was not my first choice because of some of reviews I had read. However, I'm thankful that I did order from them. I received 3 follow up calls to check that I had received the Orange & Blue Iguanas that I had ordered. The gentleman that I spoke with gave me instructions to care for them the next several days so that they could calm down and transition to their new living quarters. So, I have to say that i've had a very positive experience with them. Both iguanas are eating and thriving.

So we received the scorpions as soon as they arrived. 1 was flipped over in its case and unresponsive (it was dead). The other was very very weak and barley moving. I reached out to their customer service and at first they just wanted pictures of the scorpions. After I sent the pictures, they wanted pictures of the tank setup, which makes 0 sense because they arrived in poor condition to begin with. The wanted pictures of my setup so they could blame their deaths on me. I asked for a refund and they kept asking for pictures of the tank setup. You would think they would be able to send 2 more scorpions or refund me since they arrived the way they did. Blaming the customer is not a good look. I've purchased scorpions off of other sites and they are still alive. This is the last time I will ever do business with your company. Thanks for taking days to respond to my email and failure to answer my phone calls.

Ordered a chinese cave gecko and paid for text alerts didn't receive a text til after package had arrived almost an hour later. I quickly put the gecko in its enclosure when I checked on the animal the next day I looked closely and both eyes were infected one was bleeding the other was green. The gecko was weak, malnourished and could barely move and did not eat. I was left sickened by having a animal that clearly sick and die within a day.

Bought 3 emperor scorpions from them and received them last Tuesday. Videotaped the unboxing like we alwsys do. 2 Scorpions we unresponsive and 1 would barely move. Underground reptiles called me to make sure everything was alright which was cool and emailed an issue form when i explained what had happened. I filled it out and called them the next day and they hadn't received it so i filled it out again. They still didnt get it but sent me an email to send video and pictures to. After a weekend of not hearing anything i called and was told i had an email with an offer to fix issues. Their offer? 50% off 1 emperor and reduce shipping to 30.00! So a replacement scorpion ( to replace 2) for only
$55.00. I will never do business with them again even though they have several other scorpions and snakes i want and I'll never recommend them to anyone. Worst shop ive had to deal with.