Underground ReptilesReviews 677

I was hesitant to order as some of the reviews weren't the greatest but I ordered anyway since I've always loved turtles. I ordered the three pack of red eared sliders. I paid for overnight shipping with Ups and my turtles were on their way. I had one problem and it was due to ups not delivering my package on time, they misplaced my package and it had to be delayed a day or so. But my turtles finally arrived they are thriving and came really lively and ready to move and swim. Amazing and safe packaging for the turtles they were kept warm and moist. Definitely will order again for sure! Amazing company! They came so small the same size as a quarter, the cutest little turtles ever, so in love.

I ordered 3 Red Eyed tree frogs. When I received them they were vastly different sizes, 1 was a baby, 1 was slightly larger and 1 was full grown. They called me the afternoon I received them to see how they were doing ( I thought that was nice) I told them they arrived alive, however they weren't really moving around and there was an awful big difference in the sizing of the 3. Fast forward 6 days, the full grown one died out of the blue.

I emailed them and told them what happened. They asked about my tank setup. I told them I had a bioactive Terrarium, live plants, heating mat underneath with a gravel layer, dirt layer, moss... UVb lighting only and sent them a picture. I also told them I've raised tree frogs in another terrarium and the setup is exactly the same, this isn't my first rodeo. They emailed me back to say that I should not have a heat mat or a lamp that the frogs were susceptible to heat that's likely why it died. They could offer me a discount on another frog and a discount on shipping. Excuse me? So the full grown frog was the only one to die... the babies are totally fine but my terrarium is at fault? 1) The heat mat only puts out enough heat to evaporate the water in the rock layer that drains out of the dirt layer, 2) the UVb light doesn't even put out any heat.

Thanks but no, I won't be buying ANOTHER frog to replace the one that clearly either had something wrong with it or was old to begin with since it didn't last a week.

This store has most amazing animals in stock. And it always surprises me. The customer service experience is exceptional, extraordinary and outstanding. They are truly the leader of the reptile business circles

I recently bought a Reptibreeze medium cage and a baby created gecko with isopods. Being an order with live animals, the gecko would have arrived before the cage. However, the Underground Reptile staff contacted me and arranged to have the gecko held until after the cage arrived. I called after the cage arrivee, I called and ask for the gecko to be sent. They sadly informed me that the created gecko I had order was no link mger available. Instead, the upgraded me to a pinstriped crested gecko and made sure I was satisfied with my purchase and experience. I was. I received truly great customer service and the crested gecko is healthy and well. I couldn't be happier!

I ordered three red eyed tree frogs and one came in dead, while the other two were very malnourished and beat up. I've worked for years in reptile care, and I recognized immediately that these animals were kept in poor condition. There were bruised, thin, and after less than a week another of the frogs has died. After I posted a review it was removed without any reason given, and Underground reptiles insisted that the frogs were in good condition.

If you are looking for a place to buy your lovely new loving pet look somewhere else. I bought 3 baby pinkbelly sideneck turtles on 3/18 for my birthday on 3/23. I got them 3/24 one was DOA and the other died on the 31 or 1. They replaced the one DOA but the other turtle they tried to say it was my fault because of the setup it was in. After two days of them being in the little tubs for quarantine they went into a 20 gallon in was not doing well so I put them in a 3 gallon tank. What I'm trying to say is that I have turtles and have been keeping them for a long time so I no what I'm doing. There is no way it should have died. Not only that but the 3 one is still alive so ummmm. Underground reptiles can u explain?

I ordered turtles from underground reptiles and at first i though they were healthy so i gave good reviews. Unfortunately few days later after close supervision i realized that they were sick. Most have trouble breathing, soft shell, and their eyes are closed most of the time. I also noticed pimple like growth on their head or neck and i contacted underground reptiles about that and they did not care. Packaging for the turtles were also terrible, they were put in a back with damp paper and when i opened the bag some were upside down with their eyes closed. I was really disappointed. One of them unfortunately passed away and the others are still sick. I don; t have a choice but to take them to a vet for treatment