Underground Reptiles Reviews Summary
Underground Reptiles has a rating of 3.2 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day and new home. Underground Reptiles ranks 16th among Pets sites.
Cute active little guy wondered all over looking at its new home jump right in and ate thanks we love the tortoise
Papa Smurf, our Blue Iguana, arrived in perfect condition! He was full of life and ate almost immediately.
Love that name cynthia! We are so glad you are satisifed with your new baby iguana. Thank you for your business
My son got a baby Sulcata on Tuesday. I had to "babysit" it until he got home from work. I fell in love and my baby Sulcata arrived today! Even though the shipping was delayed due to weather (not UGR's fault), the tortoise still arrived healthy, happy, and very active. We are very pleased with both tortoises and look forward to many, many happy years with them.
Thank you for your order Kellie! We pack for any type of delay. We are so glad you chose us to supply you with your new babies.
I placed my order with Underground Reptiles for the first time, I am so pleased with the 2 reptiles I received They are healthy and active. Great job Underground Reptiles
Diane, thank you for giving our company a try. We greatly appreacaite your business!
I ordered my blue xanthic iguana on 6/16/20. He arrived the next day. He was packaged very securely and had plenty of padding and air holes. I will buy any future pets from underground reptiles!
Sheila, Thank you for your order. Yes, we pack as safe as possible for the animal. We are so happy we were able to earn your future business
Great healthy looking redfoot tortoise she was very active and attentive right out the box I would definitely recommend underground Reptiles to anyone looking for a great reptile breeder
Cordero, So glad to hear about how well your tortoise came in. Thank you for your business!
I received exactly what I ordered and they arrived healthy looking and on time. Will definently buy from them again if they have orange terriblis froglets.
William, hopefully we can get some in. Thank you for choosing us to supply you with your exotics
You guys are so so awesome. Great customer service super delivery of a beautiful spider. We will be back real soon
Zach, Thank you very much for this review! We can't wait to do business with you again
I bought a Sulcata baby Tortoise and it came next day with no issues! Baby was packed so comfy, and I'm already in love. 10/10 would recommend and plan on buying from them again! :)
It is important that are animals ship as safe as possible. We appreciate your business Jessica!
Turtles arrived quickly and are cute as a button! Will be reordering! Turtles look very healthy and can't wait to watch them grow :)
Shanna, Thank you for your business. Please let us know if there is anything we can do for you in the future.
Great service! Fast service! Got my baby snapping turtle safe and sound can't wait to get more tanks to order more!
Eddie, It is our mission to provide the best service possible for our customers. We look forward to future business with you
So satisfying when your order comes the very next day! All 3 babies were safe and sound. They are very happy in there new tank. Thank you so much for the tmnt gang(: Also great customer service!
That setup looks great Abi! Having great customer is very important to us. Thank you for your business
I received bunch of dead animals and called them to talk about it. Never spoke to such a rude customer service. I did not got my money back and watched many dead reptiles,. Horrible experience
Yaki, Thank you for your order. We look forward to getting more exotics in the future
Once again underground delivered as promised! Been a customer for several years exceptional customer service. Out of an item you ordered? No problem quickly resolved. I absolutely love the constantly updated stock. I check in daily to see what the have just out of curiosity.
Thank you for being such a loyal customer Robert. Yes, It is crucial for us to constantly be updating our stock. We appreciate you!
Speedy service. Very reliable. Very easy. I surprised my son who is 8 and is in love with tortoises. I wish I could send you all the video because his reaction was priceless. The great thing was I ordered it on Monday and had it the following day. Awesome, awesome, awesome!
Please send the video Brendon. We would love to see his reaction. You can send the video to info@undergroundreptiles.com. Thank you for letting us be apart of his surprise.
She came healthy and beautiful so happy with my order! I will absolutely recommend purchasing from them.
Alex, Thank you very much. We are thrilled to hear about your experience with us. We enjoyed doing business with you
Came the next day! Was alive, and energized! I totally recommend. I will be ordering from here again I know for a fact. They are the best place to order from!
George, Thank you very much for your order. Please give us a call if you have any questions.
Ordered a baby Sulcata yesterday from here, arrived a happy little active tortoise this morning. Really excited about my new baby and I can't wait to start a life with a forever friend
Forever is right! They live a very long life :) He/She looksd to be having a feast. So happy you are pleased with your new baby.
I ordered a baby green iguana from y'all Saturday for my husband it came in today and it's perfect. We will most definitely be going threw y'all again.
Looks to be enjoying the new enclosure Kim. We look forward to future business. Thank you very much
Excellent service animals came on time and in good shape. Customer service was a great help with any questions I had. I will definitely order from them again
Misty, Thank you for your business. We love answering any questions our customers have. Please let us know if you have any more questions.
From the business
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jeremy, Thank you very much for the update. Please give us a call if you have any questions. We apperciate your business