Underground Reptiles Reviews Summary
Underground Reptiles has a rating of 3.2 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day and new home. Underground Reptiles ranks 16th among Pets sites.
Arrived safe and healthy. Can't wait to do more buisness with them, they answered my questions very fast before I ever made the purchase I would recommend ordering all reptiles from them. Love my new tort.
I ordered an iguana and was able to arrange him being held at the facility for pickup. He was there right away in the morning the day after ordering and was healthy.
I ordered my Tagu yesterday and he arrived this morning in great condition he is absolutely beautiful I am going to enjoy him for a long time! Now the hard part coming up with a Name for this awesome little guy... Thanks underground
We love breeding these guys! James, We are so ecstatic that you are satisifed with your new baby. We look forward to getting updated picture as he grows.
They were undamaged and perfectly healthy looking and they were active within a minute. The smokey oaks are big and they are looking very active.
Thank you for the update on your order Tyler. We enjoyed doing business with you. Please let us know if you need anything in the future.
I purchased a Mexican ornate turtle it arrived On time and healthy I recommend this site for anyone looking to purchase reptiles
Isaiah, Thank you for sharing your experience. Please let us know if you have any questions.
I recently purchased a pair of Russian Torts and even though there was a small glitch with the order it was quickly resolved. This was my first time purchasing from Underground Reptiles and in a way I am happy there was a little problem. It tells you a lot about a company by how they handle the problem and how quickly they resolve it. In my case things were corrected ASAP to my complete satisfaction. I look forward to purchasing from Underground again as soon as a couple of things I'm interested in become available. Once again good job Underground..
We are so glad we were able to fix the problem for you. We like to make doing business with us as easy as possible. We greatly appreciate your review. We look forward to doing business with you soon.
This is my second order with Underground Reptiles. The turtles arrived fast and appear very healthy. This company has great communication and tracking made it easy. Will order again.
Thank you for your return business Paula. We are very happy to hear about the arrival of your new turtles. We look forward to continuing to doing business with you in the years to come.
Love my turtle. Thank you! Arrived the next day in beautiful condition. Will get more at a later date
We ordered a baby ball python. We ordered on a Saturday night they didn't ship him until monday which was great. He was over nighted and packed beautifully. He's absolutely gorg... And so even tempered. The tracking was perfect. I will order again
Heather, We apprecaite your business. Yes, all of our live animal shippments are priority overnight. We take our packing very seriously and strive to make it as safe as possible.
I love the new Savannah monitor at least the one I already have finally started coming back out of its hide
Thank you for your recommondation Glen! We are so glad you are satisifed with your monitor.
This is my third time ordering from them I got my beautiful tiger reticulated python what's nice healthy I'm definitely order again
This is a great photo Arnoldo! Yes, we encourage our customers to call in if they have any quesrtions. We love to help.
We received our baby blue Iguana this morning and we couldn't be any happier. She is so beautiful thank you guys very much! In the near future we are planning on buying a red as well!
She looks great Kayla! We are very happy you enjoyed doing business with us. Please give us a call if you have any questions.
My russian tortoise came in as healthy as can be! Thank you underground reptiles! You made me extremely stoked to buy from you again!
Thanks Jacob! We can't wait to do more business with you in the futurre.
I bought 3 blue iguanas from this company paid 320$ for them and 2 of them recently passed away only had them for 9 days I messaged numerous people and they also say this company is known for selling sick animals to people and I heard of other people personal experiences with them. I emailed the company about them sending me sick iguanas and they kept asking question but my set up was perfect how it should be for them my other iguanas I bought before used the same setup and are perfectly fine this company has no quality control at all and what they did to fix it they told me I can buy another at their whole sale cost with reduced shipping to what send me a "healthy one" they offered no full refund or another iguana. Will never do business with them and I'm warning everyone about this company.
Hi Alfonso, we are so sorry to hear that some of your iguanas passed away. We see you received your iguanas on 6/10/20. Our customer service team member, Amanda, called you at 4:03 PM on 6/10 after she saw the animals had been delivered to you to see how they arrrived. We conduct followup calls on every single animal shipment to ensure the animals arrived fine. You did not answer and we were unable to leave a message since your voicemail is not setup. The next time we heard from you about the animals was not until 6/19/20 when you reported that one of the iguanas had passed away. We asked you to fill out our order issue report, which you did. We did have a few recommendations for your setup and the types of food you were feeding but the bottom line was that no issue was reported when your animals arrived. You must understand that when dealing with live animals and shipping them, we can only guarantee live, visibly healthy arrival. After an animal is out of our care and in the care of another person it is impossible to guarantee it. In your case, you were caring for these animals for 9 days before you contacted us to report any type of issue. If the animals you received were bad to begin with then why would you wait 9 days to report any type of issue? We are still more than happy to extend a discounted replacement to you.
I placed an order with them online they called me right before shipping and double checked everything. Got my baby turtle today and he is so energetic. Love him.
Thank you for the update Stefanie. We are so happy you love your new baby. Please give us a call if you have any questions
Live creatures get shipped via overnight delivery when ordering through Underground Reptiles. I checked the delivery window this morning to see that UPS had experienced a delay. I received a call AND email from UR about the delay, how their live animal guarantee still applied, and to be sure to contact them if there were any issues with the critters. Well, not too long after, I got my delivery and everything came in healthy. My children were happy and I'm happy with the service. Thankfully I didn't need to make use of the guarantee, but it looks like the this business stands by their agreements. If my children ever want more millipedes or isopods, I know I'll order from Underground Reptiles again.
Brandon, Thank you for your business and review! We do pack our orders for any delays that might occur in transit to ensure the animals safety. We appreciate you
I just recieved my turtle this morning that I ordered yesterday, he came in happy and healthy plus I recieved a call from one of there reps., asking if we got him, and how was he. What an amazing place will be ordering from them again. Probably soon
John, we look foward to it! We are thrilled to hear about your experience with us. Please give us a call if you have any questions or concerns. Thank you
Easy shipping buying and arrival. Called to make sure everything went okay and to fix a small hiccup with the order. But everything went smooth and easy. Happy with my purchase, would use again.
It is crucial that we call to check up on how the orders arrive. The animals safety is very important to us. Mike, Thank you for your business. We look forward to more business with you in the future
The women at customer service should never work at this place and nor with the animals. She didn't care that package with the live animal didn't arrive at the time. UPS anonced "delivered" - it wasn't true - so she don't care about the package and animal. She was very rude and hang off the phone.
Package has arrived few hours later.
Hi Zygmunt, you are attacking the women at our business which is completely uncalled for. The managers of the office were present when you called in. You were yelling and screaming at our team member who was attempting to help you. We did not hang up the phone, you hung up on us. You package and animals were delivered just fine.
We just loved our Russian tortoise we orderd on line. Our tortoise was safety shipped on arrive on time. We will be ordering more from Underground Reptiles for sure.
Norma, thank you for sharing your experience. We look forward to doing more business with you in the future
From the business
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yes, we do offer packages to be picked up at customer center for a limited time with the guarantee. Thank you very much for your business Altsa!