Underground Reptiles Reviews Summary
Underground Reptiles has a rating of 3.2 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day and new home. Underground Reptiles ranks 16th among Pets sites.
The Chinese cave gecko is alive! It came healthy and beautiful! Now UPS on the other hand was a pain. They hit a delay and wasn't clear on what happened or where the Gecko was. They said she or he was in the air but 2 hours earlier it was at a place 1 hour from me. Customer service for ups provided no information and I couldn't hear them because they talked in a whisper or very softly. So it just made my stress levels go higher. Then they had the ups store that's 20 minutes from me reach out and that guy and 2 others went the extra mile to help. At the end I had to drive up and was ignored by the lady at the desk. Thank everything that the other people were still there and helped me. She is safe and healthy.
It arrived on time and was safe nice looking sling thanks very much hope to do buisneses again soon thanks again
We hope to do more business with you in the future as well Michael. We are very happy you are pleased with your new sling
Fast shipping, healthy animals, great service with a follow up phone call ensuring your pets arrived and are well. Highly suggest this place!
It is very important for us to call each of our customers to confirm their orders came in great. Thank you very much for your order Dustin!
I was so nervous about ordering a sulcate tortoise from anyone tried with another company, they cashed my check and I never heard from them again. Underground Reptiles contacted me several times just to reassure me what time my precious cargo would arrive and within 10 minutes bam there it was. My tortoise is the cutest thing I have EVER seen so sweet clean and looks really healthy! Gave him a good soak and he ate real well and I could not be any happier. My sister was impressed too she is ordering one as we speak! Thank you so much susan
Susan, we are so happy that we were able to provide you with your new baby sulcata! If you have any questions please give us a call. Thank you
Had a great experience got my little girls turtles and they were in touch letting me know when they shipped and we got to track them and when they arrived were perfect so so cute
Miranda, so are thrilled to hear about your experience with us. It is extremely important that are customers are informed about the status of their orders throughout the entire process. Thank you for your order!
They kept me up to date on the delay of my snake and when exactly she shipped. I got her the morning after she shipped and she was in excellent shape when she arrived. Beautiful snake and well mannered. Will definitely buy from them again!
We do have reps assigned to tracking all of our orders to make sure packages get to their destinations on time. If there are any delays we contact the carrier to resolve the issue. Loren, we are so glad we were able to provide you with a great snake. Thank you!
I placed my order for a turtle, and it was delivered in less than 18 hours! Was even provided tracking info to see my turtle's journey to get here. Turtle looks great. Will definitely be ordering from here again!
We look forward to it Jessica! Yes, Transit time is typically 16-18 hours. Thank you very much for business
My baby black and white tegu arrived perfectly exactly when it was expected! He was super healthy and inquisitive right away! I researched so much before ordering and I can truly say Underground Reptiles is THE BEST!
Amy, We take great pride in our tegus and are so happy to hear how satisfied you are with your order. Thank you so much for updating us on your order. We appreciate you!
I ordered a Garter snakes yesterday so that my other Checkered Garter is not lonely.
The package arrived today and there she is in her little container, very healthy. I named her Red.
I already fed her with a thawed mice.
You can see in this photo that her tummy is full from the mice she ate. She also hang out with White (Albino garter) in their heat lamp. I am happy with my order. :)
Awesome name Kenneth. We are thrilled to hear about her thriving in her new environment. Please let us know if you have any questions.
They arrived safe and healthy.
No issues with delivery.
The kids love them.
Thanks for the excellent service.
David, We are estatic to hear how well your order came in and that you kids are happy with them. We cannot thank you enough for your business.
I've order 4 total animals from them and all came healthy and thriving. The absolute best place to buy reptiles.
Thank you for continuing to trust us with providing you new exotics Blake. We greatly appreciate your business!
They are great to work with. Shipping company had an issue and Underground were helpful and very responsive and took care of the situation. Love the baby turtles.
So glad we were able to fix the issue for you Nicholas. They look to be enjoying their new home. Thank you for your business
Well packaged box. I would recommend you purchasing from underground reptiles. It was a little pricey for the shipping fee but it was worth it.
Yes, that is the cost the carriers charge for overnight shipping. Thank you very much for your order Mony! We look forward to continuing doing business with you in the future.
Sulcata tortoise and central American wood turtle arrived on time and without a problem. Would definitely recommend
JJ we are so glad to hear how your order came in. Thank you very much for your business
He/she came overnight. He/she was in excellent condition and very lively. A beautiful species. I fed her a tiny cricket and he tore it up. A voracious eater. Just awesome.
Thank you for the update on your order Jamie! Yes, All of our live animals ship priority overnight. We appreciate your business.
Purchased a tarantula and a pixie frog. Communication was great, I like I could pick the shipping dates. Packaging was perfect, and the order arrived on time. I've ordered several animals from UGR in the past, and I've been happy each time.
Thank you for continuing to let us provide you with new exotics Matt! It is always a pleasure doing business with you. We appreciate you
I'm so happy about my purchase with underground reptiles shipping was on time and my turtles came in one piece I love the colors on them
They look to be loving their basking spot :) Please give us a call if you have any questions. Thank you Devin
I ordered the antilles pink toe tarantula for my dad for Father's Day. He's big on Tarantulas so this was the perfect gift. He's going to fall in love when he home from work tonight. The Tarantula is very active and it just walking all over his new home. Thank you Underground Reptiles. I'll definitely order from you again for some frogs.
Thank you for letting us be apart of getting your dad his present. We apprciate it. We cannot wait to do more business with you in the future.
Absolutely the cutest turtles I have ever seen. We will be using this business in the future. Thank you so much.
Deborah, We are so glad you enjoyed doing business with us. We look forward to doing business with you in the future.
Excellent service... I ordered my pet on Tuesday... It arrived safely at my front door on Wednesday.
I will buy from this company again
Robin, fast service is what we strive for. We look forward to doing business with you soon. Please give us a call if you need anything
From the business
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are very sorry to hear that Dougie! We do pack the animals very cautiously just in case something like this were to happen. We are so glad the animal came in safe and sound