Underground Reptiles Reviews Summary
Underground Reptiles has a rating of 3.2 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day and new home. Underground Reptiles ranks 16th among Pets sites.
My baby citrus dragon arrived today & I was so pleased with him/her & Underground Reptiles. It arrived safely & seemed entirely healthy. It even ate & lets me hold it. I'm extremely happy with the service & animals from U. R. 10 thumbs up, 5 stars, all of it!
Good communication, good service and nice animals. Good, proper packaging. Everyone arrived well. Happy :)
Stevi, Thank you for the update on your order! We appreciate your business.
Thank u so much animals look healthy and in good care packaging was done good im so happy my kids are so amazed by them the love dem and I was really impressed with the service I called and got all my questions answered im very pleased
Thank you for sharing your experince with us Hugo! Yes, please call if you have any questions. We are thrilled to hear how excited your kids are.
Order was shipped fast and arrived the next day. Great to do business with. Will definitely purchase from again.
Gerald, It was a pleasure doing business with you. Please give us a call if you have any questions.
This is our 4th Russian Tortoise from Underground. The animals are healthy wonderful additions to our family.
Thank you very much for trusting us to continuously provide you with russian tortoises! We greatly appreciate your business Cara :)
I purchased a beautiful sunbeam snake for my family, it arrived healthy. Underground always gives great service when it comes to live animal purchases. I recommend them if your looking for your next pet. In the photo she burrowed herself quickly.
Sunbeams are gorgeous! Thank you for your recommendation Aaron! Please give us a call if you have any questions.
Just got my baby ball python in the mail, he's beautiful! Now just waiting on his home to get here. This has been so exciting thank you!
Larz, so glad to hear how your ball python come in. Please let us know if you need any help with your setup. Thank you!
Very reasonable prices and excellent customer service and shipping. Ordered a baby snake and it came well packaged and safely. Would definitely use them again and would recommend them to my friends
We look forward to it Christopher! Thank you very much for sharing your experience. We are ecstatic to hear how your snake came in.
Great service. They kept me updated on my order and my tegu arrived on time and in perfect condition! Definitely recommend underground reptiles!
Wayson, We greatly appreciate your business! We look forward to hearing from you again
I received my amphibian I'm good condition, fast of course, and very pleased with what I received. I highly recommend this site for any sort or reptiles or amphibian purchasing. They also give you some guide on the animal.
We are thrilled to hear about your experience with our company. Thank you for the recommendation Mary!
They came alive and well my daughter was so happy all the way from Florida to California! I was thinking they would be skinny or unfriendly but my daughter picked them both up after feeding them great buy as you can see from the pics thankyou will highly recommend!
So glad to hear how your order came in Gerald! We look forward to doing more business with you in the future :)
We ordered the aquatic turtle 10 gallon starter set and yellow belly sliders! We received a phone call to inform us of the delivery difference on turtles and tank which was greatly appreciated! The tank set up arrived quickly and our kids couldn't be more excited! Great service, great prices, and we received everything needed to get started! Thank you Underground Reptiles!
Yes, If we see that you ordered a setup with your animal we call to schedule your shippment so we can make sure the setup is ready before the animal gets there. We are so happy you and your children are happy! Please let us know if you have any questions.
T came right on time at the upper limit of the size approximation. Im very pleased! It seems pretty chill despite being caught.
Christopher, Thank you for the update on your order. We appreciate you!
Ordered a chacoan white head and he came in in great shape healthy and happy. Named him Rexx lol glad to see he was shiped safe
Great name Brian! Shipping our animals as safely as possible is very important to us. We are so happy to hear that you are satisifed with you new tegu.
Best Reptile prices around especially on Succula Tortoises! I'm located in Indiana and Underground Reptile is the most Responsible priced and excellent Reptiles!
Karen, we try to keep out prices as affordable as possible :) If you have any questions please give us a call.
We got two babies and they were frisky right out of the box! There loving their new home. They seem very healthy and well cared for. A lot smaller than I thought they would be, but they're so cute!
Our little baby arrived this morning! It appears to be in good health and is very feisty! Underground Reptiles is quick to respond by phone and email and the staff are friendly! They even called me this morning to check on the delivery and make sure everything was good.
Megan, it is very important for us to be as accessible to our customers as possible. Thank you very much for your business and review!
Our rainbow Jackson came in amazing condition. I am so greatful for the excellent service at underground reptiles. They called and let us know he was delivered. We didn't even know he was on our pourch. UPS just dropped him off and didn't even knock. He is so friendly. He hung out on my hand and ate a cricket right off it. Put him in his cage and immediately took off to exploring. I walked back over to his cage after about 45 minutes of letting him get aquainted to it. He was hanging out in the far back basking, saw me and headed right for the door. Climbed right in my hand and just pirched there. Extremely satisfied and will definitely be a repeat customer
We look forward to it Ryan! Thank you for the update on your new chameleon. He seems to be doing excellent.
In the last 2 weeks we've received 2 tegus, one a female argentine, the other a male chocoan. They both arrived the following day. Each animal was/ is very healthy, active and friendly. It's obvious that the people at underground reptiles absolutely love these animals just as much as we do. We will definitely be ordering again.
Thank you for purchasing our tegus Michael. We work hard all year round to be able to provide our customers with the best quality tegus they can find. We look forward to hearing from you again :)
Received my order all for my animals were alive healthy and well all have a great appetite can't find a reason to complain I wish I would have found this company a lot sooner again thank you
We are so glad you found us Dwayne! We look forward to doing more business with you in the future. Thank you for the update on your order :)
From the business
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are thrilled to hear how satisfied you are with your experience Alicia. We look forward to doing business with you in the future. Bearded dragons are great animals :)