Underground Reptiles
website thubmnail of Underground Reptiles

Underground ReptilesReviews 677

3.2
How would you rate Underground Reptiles?
grey star
grey star
grey star
grey star
grey star

Underground Reptiles Reviews Summary

Underground Reptiles has a rating of 3.2 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day and new home. Underground Reptiles ranks 16th among Pets sites.

service
88
value
84
shipping
85
returns
61
quality
86
California
1 review
0 helpful votes
Follow Nicole O.
Unfollow Nicole O.
Send Message
Share Review
Report Review

My 3 pack of pink belly turtles arrived on time, alive, and happy! They are in there new home swimming and exploring, very healthy looking and cool to watch! Highly recommend, great communication and service thank you!

Date of experience: July 17, 2020
UGR A. — Underground Reptiles Rep
over a year old

Great photos Nicole. Thank you for the recommendation. Please give us a call if you have any questions. We look forward to hearing from you soon.

California
1 review
0 helpful votes
Follow Erica N.
Unfollow Erica N.
Send Message
Share Review
Report Review

Great service
July 18, 2020

My snake arrived perfectly, and great communication. This is my fourth purchase from them. Thank you very much.

Date of experience: July 17, 2020
UGR A. — Underground Reptiles Rep
over a year old

Thank you for continuing to trust us with providing you great animals. We look forward to doing more business with you soon Erica.

Pennsylvania
1 review
0 helpful votes
Follow Dwayne D.
Unfollow Dwayne D.
Send Message
Share Review
Report Review

I have bought about six pets from these guys. They all arrived in great shape besides the travel stress. They all got comfortable in a day or 2 and everything been great since

Date of experience: July 17, 2020
UGR A. — Underground Reptiles Rep
over a year old

Dwayne, thank you for the update on your animals. Please give us a call if you have any questions.

Germany
1 review
11 helpful votes
Follow Marissa F.
Unfollow Marissa F.
Send Message
Share Review
Report Review

I had been looking for an albino hognose for a while, and came across Undergroubd Reptiles. I'm usually wary if I can't see the actual animal, but decided to take a chance given the great price. My snake arrived in perfect condition and is GORGEOUS. They even shipped same day. I honestly could not be happier and will definitely be purchasing from them again in the future.

Date of experience: July 17, 2020
UGR A. — Underground Reptiles Rep
over a year old

Marissa, that is a great picture! Thank you very much for sharing your experience with us. We look forward to providing you with more great animals. We appreciate your business!

Missouri
1 review
0 helpful votes
Follow Jessica P.
Unfollow Jessica P.
Send Message
Share Review
Report Review

Blue Iguana
July 18, 2020

I purchased a baby blue female iguana from UGR and she was very healthy and active upon arrival. She is shy but that is expected!

Date of experience: July 17, 2020
UGR A. — Underground Reptiles Rep
over a year old

Jessica, thank you for your order. We are so glad you are happy with your order.

Oregon
1 review
0 helpful votes
Follow Billie S.
Unfollow Billie S.
Send Message
Share Review
Report Review

I ordered 6 sand geckos yesterday. They came today in good condition. I did actually order a similar species but these guys were sent instead. I still give a 5-star rating as I was also looking into this species and will love these even more. I asked several questions before the order and always got a quick response. I will order again from this company.

Date of experience: July 16, 2020
UGR A. — Underground Reptiles Rep
over a year old

Hi Billie, we are very sorry about the mixup and look forward to making it right with you. We greatly appreciate your business and look forward to future business with you.

Ohio
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Send Message
Share Review
Report Review

Red baby iguana
July 17, 2020

Underground reptile is a outstanding place to find a new reptile/pet. I just received my baby red iguana could not ask for a better iguana. Health little guy. Customer service is always on top of it.

Date of experience: July 16, 2020
UGR A. — Underground Reptiles Rep
over a year old

Our animals health and safety comes first for us. Thank you very much for your order James. Please let us know if you have any questions.

Texas
1 review
0 helpful votes
Follow Isaiah N.
Unfollow Isaiah N.
Send Message
Share Review
Report Review

Great business
July 17, 2020

They call to make sure shipping temps are good also the packing of the reptiles was very good. The only downside would be not having a ups store near by since you have to pick up any live animal.

Date of experience: July 16, 2020
UGR A. — Underground Reptiles Rep
over a year old

Thank you for your revieww Isaiah. Yes, we can only ship to Ups customer care facility for pickups. We appreciate you.

Illinois
1 review
0 helpful votes
Follow Heavenlee W.
Unfollow Heavenlee W.
Send Message
Share Review
Report Review

I will soon be shopping with them soon I got a sulcata turtoise and he is so active and beautiful I can't wIt to get him a new friend.-Heavenlee the happy customer

Date of experience: July 16, 2020
UGR A. — Underground Reptiles Rep
over a year old

Hi Heavenlee! Thank you for your order. PLease give us a call if you have any questions. We are so excited to provide you with a friend for your other tortoise.

Illinois
1 review
0 helpful votes
Follow kamalakar p.
Unfollow kamalakar p.
Send Message
Share Review
Report Review

AWESOME!
July 17, 2020

I ordered 2 baby salicata tortoises. It came in with in 24 hrs. IT was there by next day morning.
Packing is safe and secured.and pets are doing great.!

Date of experience: July 16, 2020
UGR A. — Underground Reptiles Rep
over a year old

Yes, transit time is typically 16-18 hours. Thank you for the update on how your tortoise is doing Kamalakar!

Texas
1 review
14 helpful votes
Follow Shemika L.
Unfollow Shemika L.
Send Message
Share Review
Report Review

My New Babies!
July 17, 2020

I received my two Russian Tortoises and they are so cute! Their a little shy at the moment but they'll get use to me soon and they love crawling around the house. Underground shipped them quickly and very safely and I'll be ordering more from them soon. So far so good! Definitely looks good and great prices for my new babies! Male and female too

Date of experience: July 16, 2020
UGR A. — Underground Reptiles Rep
over a year old

Shemika, We are so glad you are happy with your new tortoises! Quick and safe is the perfect way to describe our shipping process. We look forward to doing more business soon :)

New Mexico
1 review
12 helpful votes
Follow Liz A.
Unfollow Liz A.
Send Message
Share Review
Report Review

Western Hognose
July 15, 2020

I ordered my baby Western Hognose yesterday, and today she arrived in perfect condition! Underground Reptiles has been amazing throughout the entire process. They kept me updated every step of the way and after she arrived they called to make sure she was doing well (the package was slightly delayed by FedEx) and told me to call if I had any questions. I've already been recommending them to friends because their customer service is amazing and my animal is beautiful. Thank you Underground Reptiles!

Date of experience: July 15, 2020
UGR A. — Underground Reptiles Rep
over a year old

So cute! We are thrilled to hear how much you enjoyed doing business with us Liz! You picked a great animal :)

Colorado
1 review
0 helpful votes
Follow Patrick S.
Unfollow Patrick S.
Send Message
Share Review
Report Review

Got my beautiful snake baby shipped right to my door less than 24 hours after I ordered her. Only knocked off 1 star for packaging as I felt like it should have been a bit more substrate or probably a better option layered paper towels to pad any possible bumps or drops that could happen during transport, as that is standard shipping practice for inverts (like tarantulas), however this was my first time having a reptile shipped to me and I have never packaged and shipped a reptile before so it is possible I am worrying for nothing, but that is what photos are for.

Date of experience: July 15, 2020
UGR A. — Underground Reptiles Rep
over a year old

Thank you very much for you order Patrick. Please give us a call if you any questions or concerns. We forward to doing more business with you soon.

Virginia
1 review
0 helpful votes
Follow Derek W.
Unfollow Derek W.
Send Message
Share Review
Report Review

Good service!
July 15, 2020

I purchased several nile monitors from here. Fast service and speedy replies when being contacted! Everything came in alive and plenty of energy.

Date of experience: July 15, 2020
UGR A. — Underground Reptiles Rep
over a year old

Derek, Thank you for always coming to us for your animals needs. We glad to hear how your niles are doing. We look forward to doing more business with you soon,

Colorado
1 review
0 helpful votes
Follow Lance S.
Unfollow Lance S.
Send Message
Share Review
Report Review

Russian tortoise
July 15, 2020

Showed up very fast! Very health looking full of energy took right off playing with a ping pong ball. We are very happy

Date of experience: July 15, 2020
UGR A. — Underground Reptiles Rep
over a year old

Thats great to hear Lance! Please let us know if you have any questions or need help with anything. We appreciate you.

District of Columbia
1 review
0 helpful votes
Follow Aaron T.
Unfollow Aaron T.
Send Message
Share Review
Report Review

Had a great experience buying from UGreptiles. I ordered a male hognose and decided shortly afterwards that I would prefer a female. I called in and they were able to change it for me with no issues. They also contacted to know about shipping options as it was too hot to ship to my home. Overall: Excellent service and an active, healthy animal.

Date of experience: July 15, 2020
UGR A. — Underground Reptiles Rep
over a year old

For thre animals safety we always check your local tempertures to make sure they are within our parameters. If they are not we call to go over other options. Thank you very much for your business. Please let us know if you have any questions.

Pennsylvania
1 review
0 helpful votes
Follow Jeff C.
Unfollow Jeff C.
Send Message
Share Review
Report Review

My order
July 15, 2020

Received great service and great animals! Uromastyx was everything I had asked for and barking tree frogs look great!

Date of experience: July 15, 2020
UGR A. — Underground Reptiles Rep
over a year old

Jeff, we are so happy to hear how your order came in. Please let us know if you have any questions.

California
1 review
0 helpful votes
Follow Heba A.
Unfollow Heba A.
Send Message
Share Review
Report Review

Baby Sulcata
July 15, 2020

Very good service. The turtle arrived healthy and clean. I recommended this place to friends and family. The only thing that my son would like to know if the turtle is male or female and what is it's birth date. I wish we could receive this info with the shipment.

Date of experience: July 14, 2020
UGR A. — Underground Reptiles Rep
over a year old

Hi Heba, We are so glad to hear how satisifed you are with your order. Unfortuanately, due to the age and size we are not able to sex these tortoises. He/she is a little over a month old. Thank you so much for your business

New Mexico
1 review
0 helpful votes
Follow Cory T.
Unfollow Cory T.
Send Message
Share Review
Report Review

Always perfect.
July 15, 2020

I've bought from underground around 5 times now and never have been let down. If they happen to be out of stock they let you know right away and replace it with something even better most of the time. All the staff is professinal and helpful. Ill be a customer for life!

Date of experience: July 14, 2020
UGR A. — Underground Reptiles Rep
over a year old

Thank you for being a repeat customer Cory! Yes, if there is an shortage on the order we always call and let you know to give other options. We appreciate you!

California
1 review
0 helpful votes
Follow Adriel R.
Unfollow Adriel R.
Send Message
Share Review
Report Review

Received my lizard yesterday looking healthy and being very active. I had great results from the company and even called me to make sure my order was received, great place to buy from!

Date of experience: July 14, 2020
UGR A. — Underground Reptiles Rep
over a year old

We have someone montoring all of our packages to make sure they arrive on time. Once we see that they are delivered we give you a call to follow up. That is crucial to us. Thank you so much for your business Adriel!

From the business

Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.