Been waiting a month for my order, after being promised it would arrive in 4 days, call customer service to request return label for WHEN IT DOES ARRIVE was told can't return the sports item lol THAT HAS STILL NOT ARRIVED…also told will take 14 days for them to respond to my return request! Was on the phone 35mins …total crap total waste of time…obviously not a trustworthy company…can u imagine how bad the product is if this is how the operation is run …. Operative word run run run

Last year we ordered a pair of shoes for my son. Tracking said that shoes were shipped and payment was deducted from our account. Never received the shoes on the date they said they would be delivered. A few days later my husband called and someone in customer service told him that they would have to cancel the order and reorder because something went wrong with our payment and the shoes never shipped. So, the payment was reversed and put back into our account, shoes were reordered and we received them in 2 days. A week later a second pair of shoes showed up and another charge was deducted from our account. I called customer service to request the money put back in our account because the first order was cancelled and they would not do it since we received the shoes even though I told them we would return the 2nd pair. Last week my husband made the mistake of ordering from Under Armour a second time... well same thing happened, we received a tracking # for the shoes, did not receive the shoes on the supposed day they were to be deliver, husband called the next day asking what was going on tried to cancel the order so we could just go to the store and buy a different pay and they wouldn't allow him to cancel because the item had already shipped... they did offer us a 20% discount (that we never received) it's a horrible experience with Under Armour and I wouldn't suggest ordering from their website if you can avoid it!

Ordered a Christmas gift for a friend in early December. Shipping time was great! Order arrived, gave the present. The hoodie was too small for my friend so I began the exchange process for a larger size. I completed the online process for an even exchange, and sent the original hoodie with tags to the designated shipping area where UA processes returns/ exchanges. That was one month ago. Today I get in contact with a customer service representative and they give me 0 explanation as to why my exchange was never processed. It was just sitting and still open for an employee to fulfill the exchange, and it was never done. My best guess? UA purposefully does this around the holidays when times are bustling and busy- they 'forget' to issue online returns or exchanges in hopes that their customers forget about it and they get to keep their product and money. The customer service representative basically said to me, 'do you want a refund or do you want the product sent to you?' I laughed. The item should have been sent to me a month ago, and I should receive a refund for having to wait this long. Absolutely ridiculous and I will never be shopping with UA again.

I ordered two large shirts as a gift online. After finding out that medium was the appropriate size, I promptly returned them. They arrived (as confirmed by Under Armour) on June 28th. I was told by their customer service that returns ship within 5 to 7 days of arrival and that I would get an email when it shipped. On July 14th, I called back. They said that they have a new system and have been having problems. I asked for a full refund. I have ZERO faith in them to process it and expect that I will be placing one more call. And then I will be reporting them to the appropriate federal agency as well as my state attorney general. I have tons of UA gear but will not buy them again... even at a retail outlet. Nike's gear is just as good. Lousy customer service. I have worked in IT for 25 years. A new system is no excuse! Also, I had to wait on hold for a long time each time I call them. The system routine tells me that I am numberr 35 or 37 in line. Clearly they either do not staff their worker properly and/or have many dissatisfied customers!

I was hired at under armour recently for a seasonal customer service rep. The place is a beautiful place to work. The seasonal people that i was going to be working with were very friendly and I enjoyed how they trained new comers. The information they expected us to learn in such a short amount of time was a bit extreme for the pay amount. There were not alot of "ethinic" people working within which to me seem very weird being as though they put there merchandise on a mass amount of dark skinned people. I felt very uneasy at times because the full time workers would look as if I was not suppose to be there.
Kevin Plank had a town hall meeting within the company stating false allegations about a headline in the media on Monday November 5,2018. They started to speak on all the new things they were working on bringing to the team to increase engagement. Statistics showed that they were working on bringing more "colored people" in the company. I was automatically offended. Colored has not been used since the times of segregation. I quit the next day.

I called the UA customer support at 8:32 pm EST and gave the case number and the associate had no idea about what I was talking about. Her name was Carlie/Garliy and when I got irate, she even told me that it was my first warning and she will disconnect the call.
I did mention to her that I was calling as UA team failed to keep the commitment and never called me back. As this happened multiple times since morning today the US associates have always put the call on hold for minimum 1 hour, she did the same thing again.
No courtesy of responding to the customer in between the holds.
No way they could connect to the manager on shift. No way they could search for the person who had the name mentioned in the email.
The chat associate Holly-terese even wrote to me in black and white that I'm being disband she is disconnecting the call when I asked her about the international return policy and she had no answer.
Horrible customer service ethics and worst brand to even think about.
I will post everything on social media with the chat screenshots between me and UA associates and the voice recordings of the manager Karra M and other associates along with Carlie/ Garliy.

I use to be a regard customer of under armour until I gad to return an item and ran into the worst customer service ever. It was impossible to get thru to a life person and had to wait 2 hours for online chat. Even with that wait the customer service rep did not respond to my request for refund.
All I want is for the company to refund my money and I still have not been able to reach anyone.
This is SBSOLUTELY THE WORST COMPANY EVER. DO NOT PURCHASE THEIR PRODUCT OR HAVE ANY FINANCIAL RELATIIS WITH THEM.

Made an order online and found all of those shoes were too small, so I replaced two of them and returned the rest. After the return confirmation emails, the company sent two refund emails to me. So I called the customer service number and asked what my replacement was going on. The first lady made a new order for me on August 3rd, but on August 20th, I still did not get the shoes or any shipping email. Therefore, I called the phone again, and the second lady told me because of their new system, my order was held but would be sent in three or five days. She gave me a discount and told me to wait. On August 22th, this "GREAT" company sent me two emails that both of the shoes were OUT OF STOCK! I called the number the third time, there were three people who talked to me and no one say SORRY! They just told me that I can just choose the refund or the other color to make a new purchase. NEVER NEVER NEVER trust the return or replace or the customer service of this company.

I ordered hunting clothes for Christmas. After receiving the clothes it was determined that the clothes were not the correct size. After following customer service exchange policies I returned the items. I received an e-mail stating that the items were returned and to expect the exchange shortly. After a week I e-mailed customer service and ask the status of the exchange. I was told that it was being processed and would be on its way. After waiting an additional two weeks I called customer service and was informed that some one had dropped the ball. I was informed that they were "Red Flagging" my exchange and that they expedite shipping. After waiting another two weeks I was informed that they were not sure what the issue is, and that it would be best if I just ordered the clothes again. I informed them that I would never again purchase any Under Armour products and that it is my intention to encourage friends, family and consumers to do the same. After some looking around I have found that their products are over priced and you are paying for a name brand. I found other hunting clothes that I am much happier with. Some are more expensive
(in my opinion much better) and some are less expensive with the same results. Shipping from the other companies was on time as promissed.

I normally buy Thorlo or Hilly socks but saw a pair of Under Armour socks and decided to try them out. They are not cheap but first impressions seemed okay. I wore them for a 2 hour walk, not a heavy jog so they were under stress, just a walk. My feet started to get sore and I couldn't understand why. I stopped to check why and it was the socks starting to wear badly. They were brand new but you could see the fabric starting to pill and slowly pull apart. When I returned home I took off the socks and on the one side they were virtually worn out, just a thin bit of the fabric left. At the price I was not happy!

I took a picture of the socks and emailed it to customer services. I had a reply saying "we take these issues very seriously" but that was as serious as it got!

I heard nothing for a month, nearly 5 weeks, so I contacted them again. The reply from the people who take things seriously?

"We passed it to our quality asurance department and they say it does not reflect a manufacturing fault so we cannot offer a refund or replacement!"

That was it, no apology, no "serious" concern for the client. I showed them to others and they could not believe it. The socks are now in the bin and I for one would not touch their products. Okay, so if it is "one of those things" it shouldn't take 5 weeks to respond with such a scripted and discourteous reply.

AVOID!

This company is horrendous! I used my military discount and they canceled my order. I called customer service and I get no one. These reviews are all horrible. Why is this company still in business?

Customer service department, especially Steve W the customer service manager are pathetic. They sent the wrong hat with my order. I called and explained the situation ( after a 45min wait to talk to someone) they were getting a replacement out right away, with tracking info on it. After a few days of nothing, I called again (45 min wait) it hasn't been shipped yet, will go out very soon. 2 days later still nothing. Called again, 35 min wait, product will ship out the following day expedited. After several days nothing. Called again 45 min wait, spoke to Steve W the manager and he was worthless. No help, couldn't tell me anything, would not transfer me to anyone who could get me info. A few days later I got my replacement... wrong hat again. After calling the 5th time 35 min wait, they were going to look into the situation and get back to me in 2 days. Several days later with no call back I called, 30 min wait, and found out their website mislabeled the product, and it was no longer available. What a horrible experience with UA. Their customer service department definitely needs training. Never again will I use UA.

I purchased 3 items on the 3rd May and the money was taken from my account on the 4th May, I paid by PayPal. I recieved my order on the 22nd May after numerous calls, there was one item out of stock and I still havnt recieved a credit for this item. I took out a dispute with PayPal and when I phoned customer services they told me they could not credit my account until I stopped my dispute with PayPal. When I phoned PayPal and explained what was said they said the advice was not true and they then escalated the dispute further to get my money back within 3 days. Thank goodness for PayPal which is a great company to pay with, the customer service is the worst I have ever dealt with and I will not be using again.