In 2017, I cannot possibly understand why Under Armour cannot process orders. I ordered a required team sneaker for my daughters team on July 18th. The package never arrived. After several phones calls, all featuring 45 minute hold times, I learned the package was lost in shipping. They never notified me but assured me they'd express a replacement. It's been almost a week and those shoes still haven't left their facility. I just don't get why it would take a week to ship something and why they can't give you accurate information. You have to wait on hold for hours on hold only to be given the runaround. Plus their customer service department is only open until 8pm. I've checked all their competitors websites and they all are open until 11pm. It really shows that they are not invested in making their customers happy. They spend all their money on developing fancy advertising campaigns but are completely unable to deliver on the product. Most disappoint and I certainly will never shop with them again. Guess my 5 kids will be wearing only nike and addidas from now on!

I ordered the "hype" facemask from Underarmour 6/12/20 and was told that I would receive it within 8-11 business days. I later get an email after the 11th day saying that my shipping date was an error. I now have to wait another 6 weeks till 7/31. So I wait and I get another email on 7/24 saying I have a new ship date of 8/17. At this point I am over it! I contact underarmour to cancel the order and the rep says,"sorry, i can't put in a cancellation". I ask why and she says, "its at the warehouse and I can't make changes". I said," the order doesn't ship till 8/17, just cancel it". She explains she can't and when I said if it arrives what do i do to return the unopened merchandise? She says," sorry all sales are final and unreturnable". Horrible customer service. I will never order through them again! I contacted Paypal who is UnderArmours payment processor and they said a pending charge was already authorized 7/11 and its beyond their scope! Bad customer service between Paypal and Underarmour! I just cancelled my credit card who didn't see the pending charge yet, so I hope underarmour is blocked and I do not receive their face masks! Do not order anything from underarmour. They are blaming covid-19 for everything!

*I blacked out my personal information on the screenshots attached. Those screenshots are of emails from UA, Live chat with UA & live chat with Paypal since there is no number to call due to covid-19. Ridiculous!

How is it possible that EVERY order shipped with Lasership (a notoriously unreliable and dishonest company with the lowest BBB and customer satisfaction rating) gets routed to the incorrect Delivery facility and never shows up? Both 1LS************** and 1LS************** have this issue and the latter has been over 2 weeks and no change in status. The UA order numbers are US-******* and US-*******. Both orders were for 2 day shipping as well.

I call Lasership everyday and am told by usually rude customer service representatives that my package is being re-routed and will arrive in 1-2 business days but it never does; never. I have the exact same problem when ordering from other companies that use Lasership. Every time this happens I have to spend so much of my time on the phone with UA customer support so I can request a replacement order which then takes another 9 days or so. Hopefully the replacement doesn't again get shipped through Lasership or I have to go through this ordeal again.

I love UA products, and the UA customer service is always great but it's not worth the aggravation of ordering from UA any more, nor having to wait weeks to get something I expect in 2 days. As long as you continue to use Lasership I will no longer patronize Under Armour.

Ordered items, took over a week to process the order, then another week to send me a receipt and to ship. I completed a survey and was supposed to be contacted by UA via email but no one ever reached out. Been waiting and waiting for items to be delivered, checked tonight and turns out the address was insufficient so the post office disposed of the items (I do know my address and it was correct on the site). I called tonight and talked to "Marvin" who asked for my correct address 3-4 times and then placed an exchange request. He confirmed my address was correct. After the call ended I got an email for the exchange and saw the incorrect address. So I called back and spoke with "Kris" who stated she would update the address (never did confirm the address back to me, just said it was correct). I asked for a discount and she said she could offer me a promo discount code on a future order, I declined as I will not be ordering from this company again. She placed me on hold for 15 min and never checked back in during the extended hold time. When Kris did finally came back to the line she indicated the promo code cannot be applied to this order since it was an exchange and the order was complete. I asked to cancel the exchange and requested a refund. She said since the exchange was already placed I have to wait to receive and then can request a refund. They still don't have the correct address on file per the confirmation email so I won't be receiving the exchanges/replacement order. I'be been charged for items I have not and will not be receiving but unfortunately there is nothing they can do. I asked for a manager but none were available. I asked for a manager to call me back and Kris kept telling me I have to call back in instead. This is the worst customer service I've ever experienced. I figured I'd give UA a chance bc of a pair of sandals they had, but nope! Under Armour needs to give me my money back. I do not want their merchandise. I will continue being a customer of Nike. I've never experienced anything close to this with Nike!

I used to love this brand, just as I loved Nike. After Dillan Mulvaney with Nike and all the pride ads slammed in my face when I first opened this site, I refuse to buy from either.

These clowns are NOT even innovators, and trying to BLOCK MY TRADEMARK initiated 4/20/2020. The reviews of the MASKS DO NOT LOOK GOOD. They fall apart. These were THROWN together at the last minute to try and SAVE their FAILING FITNESS BRAND. Look at the news of this firm. The CEO stepped down, CFO quit, and SEC is INVESTIGATING THEM for ACCOUNTING FRAUD.

YOU REALLY WANT TO RISK YOUR HEALTH TO THESE RIP OFF ARTISTS?

Epic Trademark Troll Under Armour, Inc who's failing fitness apparel brand has executed threats for 6+ years to Small Business Owners, and Entrepreneurs has NOTHING but overpriced apparel that no one wants, because it sucks.

CLAIRE WHEELER DESMOND, Associate IP Counsel uses her overpriced Harvard EDU to threaten businesses that use the word "ARMOR" (not, thats NOT ARMOUR).

Kevin Plank, CEO of Under Armour stepped DOWN and the CFO quit, and now Federal regulators escalate investigation of accounting practices at Under Armour.

THIS IS WHO THIS COMPANY IS

I'm a National Fitness Competitor, Business & Technology Expert, Entrepreneur, and Former US Marine. This company is attempting to BULLY me out of my own trademark "Breathing Armor" filed on 04/20/2020. And these malfeasant clowns feel they can push Service Members around.

WRONG. STAND UP & BOYCOTT

This is NOT an American company. It's FRAUD all the way.

Their so-called customer service is absolutely pathetic. I would like to give them less than one star

Bought shorts for around $30. Seams started to unravel after the first wearing. I will not be purchasing UA again.

I ordered a few shirts and shorts to my house. It was there within 3 working days. Im pretty impressed with their shipping. Would order again.

I made a purchase of the apollo 2 sneakers for my husband over 6 weeks ago but i ended up buying the wrong size so i return it. My return was sent back on June 28,2016 and i review a fedex routing #. After about 2 weeks i was wondering why i haven't receive an email regarding receiving my return after i call fedEx and track that the package which was deliver on july 13,2016. I then call underarmour and spoke to a gentleman who told me that there was a discrepancy with the return and he was to put in a investigation on why my refund wasn't issue. He then reassure me that my refund was going to be issue on the next business day. One week later and still no refund. I then again making my 3rd phone and spoke a female representative and oh boy oh boy was she rude. She kept interrupting while i was speaking and then she kept placing me on hold to come back on the line just to repeat herself. She was extremely rude. I then ask to speak to a supervisor and once again she place me on hold and come just to tell me that the supervisors was not available. So i insist on speaking to someone other than her, and finally i got to speak to a really really nice gentlemen who was a supervisor and assure me that my refund was in process and i should receive that refund with the next 3-4 business day. He then went on to issue me a gift creditor for my future use. I'm a frequent underarmour shopping but this is my first time shopping underarmour.com and my experience wasn't great. I must add that the last gentleman (supervisor) i spoke to was amazingly help and respectful. Thank you kind gentlemen for easing my frustration from previous calls.