2 reviews for Under Armour are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Australia
1 review
0 helpful votes

Men's UA Micro G® Valsetz Leather Waterproof Tactical Boots
September 26, 2023

Men's UA Micro G® Valsetz Leather Waterproof Tactical Boots
I had read the mixed reviews about the quality of these boots, i emailed UA to confirm their warranty & returns policy incase the boots did fall apart straight away, i was satisfied with their response so i purchased the boots.
Upon first inspecting the boots when they arrived i could very quickly understand the mixed reviews, you could see all the little bits of glue holding together the seams and could feel the quality of material had been skipped possibly to focus more on light weight and comfort, immediately i was very skeptical that the boots would last much past a month.
The comfort of the boot is undeniable, i would choose these over any runner i've ever owned, WOW.
Immediately with these boots i found ZERO grip on wet surfaces, to the point its dangerous, wet tiles you almost need to hold onto the wall, even wet concrete is tough.
Very quickly i found as expected the boots began to fall apart around the toe section and the waterproofing essentially was then non-existent.
The bottom of the boots are also completely slick, all the grip is completely gone.
The condition of the boot by the 3 month mark i could not believe, i have never owned a shoe or boot that has fallen apart so quickly, i'm genuinely shocked the product was able to meet Australian quality standards, if the boots were around the $90 mark it would make more sense and it wouldn't bother me, tbh i would probably just buy another set, however to only get 3 months at $180 its a bit ridiculous.
I contacted customer service at around the 3 month mark to follow up on the warranty claim i had asked about before, i told them what had happened, they asked for receipts and photos and seemed to be pretty on the ball.
After i had sent receipts and photos etc i never heard back again, i have followed up 3 times now and still have had zero responses, even if no warranty is going to be honored, some form of response would still be great...
Conclusion - Extremely comfortable boot, its proper US size so order a half size bigger, Poor quality material and build, Poor customer service at this point, Product feels over priced for the value received. My next boot for the same price you can get SWAT boots or similar which i will be interested if its a superior product.

Tip for consumers:

Really disappointed with customer service and really disappointed with quality of boots, I’m unsure how such a poor quality product is of Australian standard.

Products used:

Tactical boots

Date of experience: September 26, 2023
Amo A.
Pennsylvania
2 reviews
19 helpful votes

Should shut down..
August 20, 2019

Just received another email from them just like last week that my order will be late.. heres free shipping for next time. I havent used either and there wont be a next time. Plus I have 2 day shoprunner so I didnt need their free shipping. Anyway, Under armour is a disappointment. I placed an order August 6th, 2019 via 2 day shoprunner. It was 1 week and 2 of my items havent shipped. I had chatted with someone on August 8th and then had called a couple of times. The items of mine that were not sending were also still saying that they were in stock, available in all sizes and this still hasn't changed since August 6th. The first time I had called I was told the items are low but they are receiving them from another warehouse and will ship soon. The second time I had called, I verified that the items were for sure in stock and was told they are. These items were ordered for my children as a set. Everytime I order a bulk amount of items from UA, I always end up receiving an email saying items were canceled in my order. Because of that, I was already nervous about shopping with UA. I am tired of finding out at the last minute that their items are not in stock and then have to also wait forever for a refund. I do not have time for that. Everytime I shop with UA for school, my children end up disappointed. I dont want to always have to worry that my items are not in stock when they say online that they are in stock. I choose to spend my money at this store. I pay the money immediately. So when items aren't in, I am the one who suffers. I do not want to be that customer that is constantly complaining about orders. But at the same time, I want to be able to shop here and not have to go through this just once. I have so many orders that items have been canceled due to not being in stock. Not to mention its very confusing when you order 10 things and receive 1 item in one package, 2 in another etc..because they all come from different warehouses. And I realized it doesnt matter with them what shipping method you use, you either get it when you get it, and half the time you dont get it at all. Now I am kicking myself Because my son absolutely had to have this bookbag from there so I thought "well its just one bookbag so I am sure it will ship and I wont have to stress". I ordered the bookbag on the morning of 08/15 using 2 day shop runner. My item said its pending 08/15. My item has been saying pre ship prep since friday 08/16. It is now 08/19 and my item is still saying preship prep and now the item is showing out of stock on the website. I am assuming this item wont even arrive and will end up canceled. I really hope people check the reviews before shopping with UA. Because as many times as this happened to me, I never knew of all these reviews until today when I decided to finally write my own review. UA needs to get their crap together or just shut down and let Kohls and $#*!s handle their brands because obviously its too much for them. Like I said at the beginning of this review, It's 8:20 pm of the day I was supposed to receive my sons bookbag and I just now received an email that it will be late its still processing. 08/20 update: Today I connected with chat. The first time the rep disconnected on me. The second one told me she will contact me within 2 hours after she contacts the warehouse. Never did. So i called and stayed on hold over an hour and a half and then requested a call back. Been another hour and still no call. So I connected with chat again because the last rep said the hold was lifted. This last rep was ignorant. Said he can't do anything about my order, he doesnt know what hold im talking about, and he cant cancel my order either. Basically i have to come out of pocket another 75 dollars for another bookbag while I wait around wondering what they are going to do.

Date of experience: August 20, 2019
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2 reviews for Under Armour are not recommended