When you place an order with them, they charge your credit card they moment your hit the return key. Then they eventually ship you the item.
But, when you return an item, it takes them almost a whole month (more then 3 business weeks - 16 business days) to issue the credit.

Used chat feature to inquire about a descrepancy between the illustrated product color and the one used in the description. My question was simple, which one will a receive if I order this product, illustrated or described. CSR response was: I know that sometimes that happens. It just happened to me but if you receive the item and for whatever reason you do not like it you can return it for free. Like, WTF?!? How is this any way to conduct business? Why would I waste my time and effort ordering something where their was a 50/50 chance of getting what I ordered to only have to go to the struggle of returning the thing? Love the brand and its product lines, but I'll pass on ordering online.

My order said it had shipped. Did not get delivered on day it was supposed to so called delivery co. The told us the item has not even been scanned yet. Called Under Armour to find out what was going on. They said the needed to investigate. We decided to cancel the order, unfortunately we were told they can do that because the order was processed. It wasnt processed. It was still in their warehouse. Asked for a supervisor and was told twice we were going to be transferred, and after 57 minutes no one ever came to the phone. When I asked for the person I was speaking with they refused to give me their, or their managers name. Most unprofessional organization I have dealt with. Under Armour you just lost a family of customers. We will never purchase UA online or instore.

Used their return shipping label on 7/12/17... Per call to UA on 7/28... "The pkg was transferred to Fed Ex on 7/14 and received by UA on 7/24... and due to "Software updates" we would receive the refund in 5-14 days... on 8/17, called again, on hold for 45 min, NOW we were told that it was stuck in processing... and that it would be sent to a supervisor to expedite and we would receive an email confirmation... Well, today is 8/21... No email, NO CREDIT REFUND... I am on hold now waiting an hour... Time to call our credit card company to file a dispute... This is disgusting!

I ordered a few time got it within 2 days which is good service, i ordered on the 12/12/2022 - today 20/12/2022 - still no order - i phoned regarding this wanting to cancel coz its nuts - then they will have to find out where the order is - all the sudden i got a sms saying its been recieved by dpd and will be delivered today - funny that you have to go so far as to cancel an order to get service or an answer - this is way you only order 1 - after that service is history - this is joke

Order a backpack 2 weeks ago, still being processed! Called customer service Fri called back 3hrs later, then was told it would be fast tracked, they apologized for then told me it would be at our house by Wed. Called back that evening, order still being processed, after about 1/2hr talked to a gentlemen who told me he can't tell me exact date on arrival as the warehouse is backed up. Also told me she should have never told me that, told him let me guess, its a lie, and factory pushing to many hrs with not enough employees, he said you know it. Early lady told me what I wanted to hear. On phone still trying to cancel order been on hold for 3hr 6min customer service sucks, must still be processing my call 3hrs later, dont recommend ever ordering though Under Armour. Message while on hold we run, we train, we win, all to make you better, how but you make your customer service, I stopped buying Nike I can stop buying Under Armour! Ordered Adidas bag came in 7 days thanks for nothing!

To anyone returning items by mail be aware the items might dissappear,and you will lose your money and your merchandise. I returned 4 shirts and they said I only sent 1. I assume an employee just steals the $#*! and says it was never returned. Just so happened the only shirt that was opened was the one returned and the ones in the packaging disappeared. Awful customer service

I ordered two sneakers from the Company. I got an email that my product was on the way. But then they canceled my order with no explanation. I tried to contact them by phone but got hug up on because the costumer service was unavailable at the moment. I also sent them an email, but has not received any answer. I will never buy anything from this Company again.

They are using Lasership this new company is the worst for delivery and updates. Under Armour was always great fast shipping since Laseeship packages are never on time. They say packages were delivered when the are not. To bad such a 1st class company likeUnder Armour got involved with such a low class company like Lasership.

I signed up for the armourbox with the impression it was created for you to USE and test out before committing to buying. That you would provide feedback and then send back what you didn't like. After my 2nd box since they didn't ask questions like if I need neutral or stability sneakers, I was told my returns from the 1st box looked used and didn't have the tags on. I wrote several times expressing that the program said to use it for 7 days and decide. Now I'm being warned that the next time I use the product or take tags off, I'll be charged for them. But I had already done this since the note about the policy came AFTER i had the box open! I have canceled and am asking them to let me return it as is this last time. They are not understanding. I know how to order online and yet it on and send it back. Everyone does this. The uniqueness of this box was to see if it was functional for your needs. This has been an awful experience.

My wife bought a pair of Under Armour boots for hunting last year. The boots didn't make it through a month before the stitching started to come undone and the fabric was seperating away from the rest of the boot. Since we bought them from Cabelas we could not exchange them for a new pair and had to return them directly to Under Armour. Rather than sending her a new pair of boots, exchanging them or refunding our money, they gave her credit through Under Armour. So, we went to an Under Armour store looking for a pair of hunting boots. Nothing but running shoes! She eventually found another brand of hunting boots. Terrible customer service on Under Armour's part! Will never buy again!

I called customer service at 9AM this morning to place an expedited order for Cold Gear legging in a color that is only available on-line. They told me that they could get the order out the same day and deliver next day. I called back 10 hours later to get a status and they informed me that the order hadn't been picked yet. My son has a NCAA soccer game in 48 hours and there is no chance that I'm going to get the leggings he needs given that the game temperature is going to be 35 degrees. Unacceptable Customer Service and operational execution. While Under Armour may have superiors products their operations and customer service are abysmal.

Wish I could give 0 stars, reviewing Under Armour as a whole. I used to buy quite a bit from them online but havent for awhile BUT, before christmas I ordered a cold gear pullover and the website, instead of adding my selected XL, it added the true fit recommendation L. The second I checked out I tried to contact customer service but because I used Klarna they couldnt make changes. Fast forward to when it arrived, I shipped it back. My item arrived on 1/10/22. I have since contacted CS via chat and have been told first, 10-14 days. The second time I was told 10-14 BUSINESS days I would get my refund. Now today being business day 14 I am being told 14-28 days. What a freaking joke! An item that I didnt even select the size, under armour did, I paid for almost two months ago and cant seem to get muy money back for despite their website adding the true fit size instead of the XL I selected. Dont order from them unless you know 100% your size because you may never see your money again

I received these shoes (Sonic 3) as a gift and activated them on the UA running up on November 14th. I ran a total of 156 miles when the tip started to come unglued and I'm afraid it will only progress from here. Contacted UA to see what the policy was on potentially defective merchandise and it appears they don't have one. Customer service was totally inadequate at understanding or trying to resolve the issue. First agent disconnected me after 33 minutes and the following one asked me to contact the person that gifted them to me, get a receipt for them and submit it to UA to see if it falls under the allotted time for a refund, which in this case was not the issue since I only wanted to return them because of a manufacturing defect. Even though I love them for running and have been using them for over 2 years... Goodbye UA, hello COMPETITION and their warranty of 2 years from manufacturing date!

I returned 2 different pairs of shoes, 1 mens & 1 womens. Called/emailed about the status of my refund since 1 refund went through but not the other. I got email after email from separate customer service reps stating my refund went through. The 1st refund went through as the company promised, the 2nd (per the email from the company) was be in my bank within 3-5 business days. It has been over 15 business days, I am still fighting with them and now it has changed to 14-28 days and then 14-28 business days. Per the email from Under Armour this should not be the case. I also should not have to fight for a refund on shoes the acknowledged receipt of in the middle of November.

I ordered 3 items about 3 weeks ago. 2 items arrived about a week later. They said the 3rd item would be sent later. It never came. I called never did get an answer. Tried again. On the 4th try after being on hold for an hour I got someone. She said she couldn't give me a reason why it wasnt sent, because the shirt was in stock. Called again a few days later and was told that the shirts were not in stock. So I cancelled after I told her I wanted an email confirmation. They I saw an advertisement for the same shirt and clicked on it, ( this was the next day), and they shirt is in stock in the size I wanted. I emailed them to send it. No reply. Never ordering from them again

If you have a problem with your order, forget about asking customer service! I placed an order on underarmour.com, and there was an issue with it. I received an email asking to call customer service about it. I called, and selected the option of having them call me back. After 3 hours, they called back, and when I answered the phone, no one was on it. I figured that there was something wrong on their end, but they didn't lcall back again. I called them back two days later, and still got the message about having them call back. This time I stayed on hold - 1 hour and 40 minutes later, I still didn't get anyone. I couldn't fix the issue by phone or online. I guess they don't want the business.