I have to say I am very disappointed with the service received to date starting at the store level where I get told by staff member Gerard to bring defective item in for exchange having phoned the store to explain issue I had. I had explained I didn't have receipt for shorts he said no problem couldn't refund but would exchange item purchased Jan 2022.
Only to be told at the store having driven 15 miles one way that they couldn't because item had been used and washed. ( what else did I buy the shorts for if not to wear them)
I contacted customer service at UA spoke with Chris he asked for photographs March 1st which I sent. Was told expect resolution within 5-6 days. No one contacted me.

March 10th I contact UA again I have submitted photos again to yourself today.

Shorts cost $41. I have spent a lot of time regarding this defective garment. I hope you can resolve this in a timely manner.
I ask for a replacement pair of shorts to replace the defective shorts.

I placed an order on their website, it stated it would be here before the first day of school. I waited and when it never got it I called to figure out what was going on with my order. I could not get anyone on the phone after waiting two hours for a person. I then tried there live chat and after waiting 30 mins for someone I was told my order was canceled because it was no longer in stock. However on their website it still states the order is processing and I never received an email letting me know my order was canceled. I will never buy an Under Armor products ever again online or in store.

Order #: P-154-1442-8241

Purchased a backpack from UnderArmour.com. Received it on September 9th, 2017 and shipped it back the same day. Reason for return was that I saw the product in the store after ordering it and I did not like it. When it arrived, I did not even take the backpack out of the plastic bag it was in. Simply opened the box, took out the return label, sealed the box and shipped it back. 20 days later I received a partial refund with no explanation as to why the refund was partial. No emails/no contact from UnderArmour during the 20 day wait time, although they promise an email once they receive it. I called them twice, was on hold for 25 minutes the first time and 45 minutes the next. I lost $20.00 in the process of returning the backpack despite the company promising free and easy returns and exchanges. Needless to say, very disappointed and will not do business with this company again.

5/1/17 called customer service to get a pair of boots replaced. Bought December 2016 soles are separating from shoe. They said if I sent them in they would replace them, or order replacement pair on credit card they would credit the card after receiving the original pair. Problem is that's my only pair of boots besides dress boots that I own, I do not have credit cards. Offered to send a picture of the defect so they knew I wasn't running a scam. Was told that wasn't policy and could not help me. So basically I'm out $125.00 thought I was buying quality. Oh well guess I'll wear thars till I can buy another brand and when someone ask about the soles coming off the boots I'm wearing Zillow let them know to stay clear of Under Armour.

I bought $90. Sneakers at a outlet mall which is supposed to be deals, correct? No, when I got home I looked on line & they were on sale for $63. Which they said wasn't true, so I sent them a picture of the product with the price from their website. They eventually agreed to reimburse me. After a few weeks, they looked into it & again said they would do it. After a month I called & they said they couldn't find any of this! I asked for a supervisor & I was hung up on. Never received anything & after all that the shoes give me blisters on my heals! Never again buy Under Armour!

I received some merchandise from Under Armour that did not fit correctly. So I returned it. Never received email acknowledging to returned item. I used online chat to ask about item. Rep tells me that they received the item 4 days ago and that I would receive my refund in 7 to 10 days. Why? You have the item, please refund my money. Policy? So I wrote a review about the item and included my customer service experience. They moderated my review and never posted it. All I did was relay the truth. Now they have lost a good customer. Make that 2 customers!

Under Armour lies to its customers. Under Armour predicts shipping thats MONTHS before it will actually be shipped. Horrible professionalism, and they falsely advertise information on their website about shipping times. They should be fined and audited by the Better Business Bureau.

Placed in order on July 22nd 2021. They kept having problems with the shipping either it was in stock not in stock or whatever sat in the processing for a month. Bye week 3 I called and they had me cancel the other order place a new order I received that one immediately but they never cancelled my other order and now that money is coming out of my credit card account again they say there's nothing they can do because it is already been processed. Well it should have never have been processed because I instructed them to cancel the order and they did not I will never ever do business with this company ever again. Worst customer service ever. So if you are reading this please consider not using this company.

OMG. Worst customer service ever. I ordered online 2 shorts and shoes. Returned both in august. Its almost November and they have not refunded my money. I have contacted customer support 9 times! They blamed the hurricanes, the weather and everything else on the slow processing. Finally last month they refunded my shorts but no shoes. I called last month and they promised last month I would get refund. Did I get it? No. Then called today and they want to refund part of my money. Will they do it? Probably not. Why partly? I emailed them and no response. They are crooks.

I bought some speedform xc mid trainers (sneakers) the soles fell off after only 2 months of light to medium use! I also bought some underarmour tracksuit bottoms and the stitching came apart after a few months of light use! I also bought a underarmour t-shirt and the logos peeled off after a few months as well! I emailed customer services UK as I'm in England and got some snot nosed reply! Avoid underarmour products at all costs as they're manufactured cheaply and sold expensive! Crappy company!

Purchased two items for my son that unfortunately were too small. Contacted UA customer service by phone since the website was not working for exchanges. I received the return shipping label, returned the items. They received the items on January 3rd. As of today January 23rd, I have not received the new items. I just spoke to another representative about this and of course I was told it is still being processed. This is ridiculous, I should have just did a new purchase for the correct size and returned the original items for a refund. My son would have had the shirts within a few days of me placing the order and not waiting over a month waiting on doing it by an exchange. Lesson learned. But wanted to let others know this because according to UA representative this is their policy for exchanges. Also I will add everything I returned still had the tags and was in the original package. My son never even put the shirts on since we could see they would not fit just by looking at them. Needless to say very disappointed with UA!

Very pleased with this website. My boyfriend needed to have the UA Highlight cleats at least one week before the month ended. I needed to rush to find them on a reliable website because one had already screwed me. I didnt want to order it from UnderArmour.com because i knew it would be a little pricier than if i found it on a different website, But I'd rather have the real cleats and pay a little extra than pay less for a replica. I ordered on UnderArmour.com and realized that I selected the economy shipping for free(7-10 days) but i needed it before 7-10 days, so I called customer service, and an employee took really good care of me. I asked if i can change the shipping arrangements, from 7-10 business days to 2 business days and i asked her what the price difference would be, she handled it for me. I guess in a way i was just lucky or blessed to have a wonderful employee to take care of me, but she followed through and i got my order in 2 days!:

I recently purchased a pair of shoes from the Under Armour outlet store in Portsmouth. When I got home and checked online, I found the same shoes available at half the price in other stores in London. I called the Portsmouth store, and they advised me that I could get a refund at other outlet stores in London. However, my intention was not to get a refund but to request a price match. I feel deceived for assuming that an outlet store would offer reasonable prices.

I visited the O2 store to request a price match and explain my situation. Unfortunately, I encountered the worst customer service. The manager was extremely unfriendly and kept insisting that she couldn't process a refund without the original shoe box. Despite my efforts to explain that I wasn't seeking a refund but a price match, they refused to address my request simply because I didn't have the box.

My main concern was having the price match considered, not getting a refund. I'm very disappointed with the service. For such a reputable brand, losing a customer over a simple box is unacceptable. I won't be purchasing from Under Armour again due to this poor experience.

I did a refund 17 days ago for some shoes that were 2 sizes smaller than what they write on them, and still didn't get my money back. On the official website they are saying that the whole return process can take up to 14 days(which is outrageous anyway), then they tried to lie to me that it can take 14 working days. When I confrunted them, they days they are sorry and to wait more. Really?! Was my first time worderinf something from them, but NEVER AGAIN!