Now, my order still does not show on the website. The tracking numbers that came in the email are not found on their own UA supplied link to Canada Post. The delivery date of June 29, NOW reads JULY 3rd! (the date "promised" was by June 20/21.
I filed a complaint through their support and have not heard back.
“Unstable site when ordering, blatant lies about delivery time.”
6/15/23
• Previous review
Ordering online - be wary. I ordered 7 items online a few days ago. So far:
My order is still not listed under my account - even though I can get it from the help page if I ask it to track the order. The website crashed on the last step of ordering, leaving me wondering if the order worked at all.
My initial email states "everything will be delivered by the date listed above" (June 20-21). Today PART of my order was shipped with an estimated delivery of JUNE 29 - I needed this before leaving for a trip. This was a blatant lie. Unreal.
I've ordered from them several times, I've always gotten what I ordered - this would be a 5 star review, except that I just received some boots. I sized up as recommended by reviews... still WAY to tight! Unusable for me. It was only now that I fully realized there are no return options. So be very careful with items like boots where sizes can vary SO much (I've been a size 8-8.5 my entire life... this size 9 isn't even close!). Now I'm out a fair chunk of change with absolutely no recourse. Should have paid a bit more to get it from a place where I can return the wrong size.