business logo of Under Armour
underarmour.com
active, casual men, womenAge 19-25, 26-45
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About the Business

Under Armour, founded in 1996 by Kevin Plank and headquartered in Baltimore, Maryland, is an American sports clothing and accessories company. Known for its innovative performance apparel, the brand offers a diverse range of athletic products globally, focusing on enhancing athletes' performance and comfort.


underarmour.com
+1 888-727-6687
USA
Founded in 1996
Clothing item from Under ArmourFashion apparel by Under ArmourMerchandise from Under Armour clothing lineUnder Armour fashion product

Business Highlights

General

Year Founded: 1996
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be in their original condition and accompanied with under armour proof of purchase
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: active, casual
Body Fit: regular, tall, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 888-727-6687

Payment Options

Payment Methods: card payments, Apple Pay, PayPal, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

How would you rate Under Armour?
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Reviews Summary

Under Armour has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Under Armour most frequently mention customer service, credit card and business days. Under Armour ranks 139th among Athletic Shoes sites.

service
66
value
60
shipping
54
returns
54
quality
54
Texas
1 review
19 helpful votes
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I really do like their clothing and their prices, but their customer service is terrible. First off, they don't do exchanges... what?! I had to return something via mail, wait 14 DAYS to be credited back, and then re-buy the sweatshirt. Absolutely ridiculous. Their excuse? "It's busy season"... umm yea, it's busy season at Macy's and $#*!'s too but I was paid back within a day! Now I see why this company is struggling.

Date of experience: January 5, 2018
Pennsylvania
1 review
14 helpful votes
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Paid a lot of money for a camo jacket, nice jacket did keep me warm until the zipper broke only after 3 months, took it back to place of purchase, I was told i had to call under armour directly, what a joke that was! They would not stand by their product. I was told the style of my jacket had been discontinued, and there was nothing they could do for me. There products are over priced. Overrated and dont hold up. Don't waste your hard earned money buying anything from underarmour.

Date of experience: April 8, 2017
Nevada
3 reviews
2 helpful votes
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Long delivery wait
April 11, 2018

I ordered sweaters and joggers from here. All were great quality. All were true to size.The only issue was getting them at different times. Some were gifts and the last 2 deliveries almost didn't make it in time. They were about a week and a half later than my other clothes.

Date of experience: April 9, 2018
268 reviews
1799 helpful votes
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When you date a man who plays sports in the dead of winter, you should know about Under Armour. This stuff is heavy duty gear, and it looks good too. It's much better to go into buying Under Armour already knowing the sizes since the stretch factor really plays a part in the fit. It could go either way (the size you normally wear or one size smaller). The Under Armour website is nice, though you could find some things for cheaper in stores (unless you're bent on a certain style, but this stuff goes under clothing). I needed to order from the website out of a hurry, and I got the items just in time to get it back to my then boyfriend.

Date of experience: December 19, 2010
Clarke W.
GB
2 reviews
0 helpful votes
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Below average experience
December 13, 2018

I have been a fan since last year of their sportswear especially shorts. But now I am disappointed because threads are pulling out of the pockets section and they said I did it on purpose. What the hell? I just wore it twice!!! Disappointed

Date of experience: December 13, 2018
Australia
2 reviews
0 helpful votes
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Please return old Curry shoes quality. There were prettier and definitely better quality then new ones!

Date of experience: November 23, 2022
Washington
1 review
2 helpful votes
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Cancelled Partial Order without Notice
December 19, 2022

I ordered 2 items as Christmas gifts, received one. Apparently they cancelled the other item without notifying me, stating it was now out of stock. I didn't find out until the other item was received 6 days before Christmas. Contacted customer service and was told they don't always remember to email cancellation notices. Terrible customer service. Don't make online purchases if you want to be guaranteed to actually receive the item. Not worth the trouble or time.

Date of experience: December 19, 2022
Illinois
1 review
1 helpful vote
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I've contacted their Live Chat help once a week for the last month, wondering when I will actually be refunded for a return that was delivered back to their warehouse a month ago. Every time I contact someone, they tell me it will be processed in a couple business days. I'm still counting the weeks

Date of experience: July 26, 2017
GB
1 review
3 helpful votes
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Last week I ordered a bag online from the Under Armour site - wanted a specific size urgently for a trip to Africa! Order went through OK, with delivery due 3-5 days. Kept checking order status, which just said 'Not Shipped'. After 3 days tried calling customer service line - no response after waiting 5 minutes each time (and terrible broken up electronic music!). Eventually next morning (and another wait) got through only to be told I was being given a refund as the item was out of stock.

Won't be using them again!

Date of experience: August 23, 2017
Canada
1 review
8 helpful votes
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Have ordered from them 4 times, failed to get my complete order ALL 4 TIMES. Why their site cannot accurately reflect their stock is a mystery. I've never seen this with any other online retailer. There are plenty of companies out there who make athletic apparel that will cause you half of the headaches. Don't bother complaining about a bad experience either, they don't care.

Date of experience: April 19, 2018
Canada
1 review
0 helpful votes
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SAVE 50 sale,
November 13, 2023

Total rip-off nothing shown qualifies for this sale! Tried to order two golf shirts both saying clearly 50 off but no they are not. Would never order from here!

Date of experience: November 13, 2023
California
1 review
1 helpful vote
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Terrible! This company uses cheapest economic shipment method, i ordered 2.5 weeks ago and it still says in transit. Representatives can't help with anything or even try to help resolve it. All they saying is " I don't know".

Date of experience: June 28, 2021
Wyoming
3 reviews
8 helpful votes
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Scam Company!
September 18, 2017

Waited for chat on UnderArmour behind 50 people (supposedly) then when I got to #1 they disconnected. Sent a return and it arrived back there a couple weeks ago. It's taking way too much time and is impossible to get through to resolve this!

Date of experience: September 18, 2017
Georgia
1 review
1 helpful vote
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Don't expect a speedy delivery for an exchange, i received no verification that my return had been received and when i called i was told it would take 17 days to process. I certainty won't be buying from them again. Buyer beware.

Date of experience: January 15, 2023
Maryland
1 review
0 helpful votes
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Too political
August 26, 2017

The company is too political. It should have been an honor for Kevin Plank to serve on a prestigious national board, but he turned it into a political platform. I will no longer purchase UA products and plan to urge all of my contacts to do likewise.

Date of experience: August 26, 2017
Canada
1 review
0 helpful votes
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Completely ignorant and dis-respectful staff! Apparently getting paid to stand amongst themselves and chit-chat! Airport Location terrible! Do your self-self a favour and don't bother to shop in their store!Very obvious no training for just the basics in customer service!Pretty tough to find good staff but that group is ridiculous!Put down my items was going to buy and left to never return!

Date of experience: June 27, 2023
Texas
1 review
3 helpful votes
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Ordered on 5/22/2022 a pair of shoes, got an email FEDEX label created on 05/25/2022. Under Armour says shipped. Contacted FEDEX with tracking number yesterday 05/26/2022 and It hasn't even been picked up yet. Delivery date 05/26/2022 never showed, updated delivery date 05/30/2022 last night. Updated delivery date as of this morning 06/03/2022.

I would research underarmour. Com reviews before you click add to cart and check out. LOTS of negative reviews. I should have done this prior to buying from this company.

Date of experience: May 27, 2022
Florida
1 review
0 helpful votes
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Tiny poorly made shoes
December 20, 2022

Ordered my shoes, first time ordering from Under Armor they arrived in about 2 weeks I had ordered the shoes half size large as I was told they run small, I could not even get my foot into them! They were very poor quality and had strings and glue on them. They were returned and I am still waiting two weeks later for a refund. Never again Under Armor!

Date of experience: December 20, 2022
Australia
1 review
3 helpful votes
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Shocking delivery time
November 30, 2021

I ordered 2 garments on 7/11/21... it has been 4 weeks and no one is able to tell me what's happening.
I find it really odd that I am chasing up the delivery service that Underarmour chose.
I have asked them to assist... no appearance your worship. I will not buy UA products on line again.
UA... get your act together... employ Christine Holgate... do anything but do something.

Date of experience: November 30, 2021
Maryland
4 reviews
1 helpful vote
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Ordering is easy. Even returning is easy. But don't try to reach a live person to speak with. It just won't happen. I have ordered several sizes of shirts but none fit. I wanted to cancel the order for the three remaining shirts I have not received but I can't reach anyone to help me with this. When you call the phone number the recording always says that the call volume is higher than normal & you can press one to be called back. It never happens. If you try to start an on-line chat, you may find yourself #41 in the queue. Not going to order again from this company.

Date of experience: August 25, 2019