business logo of Under Armour
underarmour.com
active, casual men, womenAge 19-25, 26-45
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About the Business

Under Armour, founded in 1996 by Kevin Plank and headquartered in Baltimore, Maryland, is an American sports clothing and accessories company. Known for its innovative performance apparel, the brand offers a diverse range of athletic products globally, focusing on enhancing athletes' performance and comfort.


underarmour.com
+1 888-727-6687
USA
Founded in 1996
Clothing item from Under ArmourFashion apparel by Under ArmourMerchandise from Under Armour clothing lineUnder Armour fashion product

Business Highlights

General

Year Founded: 1996
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be in their original condition and accompanied with under armour proof of purchase
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: active, casual
Body Fit: regular, tall, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 888-727-6687

Payment Options

Payment Methods: card payments, Apple Pay, PayPal, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

How would you rate Under Armour?
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Reviews Summary

Under Armour has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Under Armour most frequently mention customer service, credit card and business days. Under Armour ranks 139th among Athletic Shoes sites.

service
66
value
60
shipping
54
returns
54
quality
54
Pennsylvania
1 review
14 helpful votes
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Paid a lot of money for a camo jacket, nice jacket did keep me warm until the zipper broke only after 3 months, took it back to place of purchase, I was told i had to call under armour directly, what a joke that was! They would not stand by their product. I was told the style of my jacket had been discontinued, and there was nothing they could do for me. There products are over priced. Overrated and dont hold up. Don't waste your hard earned money buying anything from underarmour.

Date of experience: April 8, 2017
Michigan
1 review
3 helpful votes
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No customer service!
March 28, 2022

I ordered, was charged but never received it! The package is still sitting in the same place for 2 weeks. I've tried several times to contact them but no one responds! Now I have to go through the dispute process with my credit card. So disappointed with UA.

Date of experience: March 28, 2022
AE
1 review
2 helpful votes
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Refused refund
February 27, 2022

Ordered some trainers for my daughter from under armour in the UAE. They were a little snug so I asked to exchange for the next size up. They told me they'd collect them and then send out replacements. Despite further requests as well as a request for return and refund, they never collected the shoes or contacted me again. Pathetic after sales.

Date of experience: February 27, 2022
Virginia
1 review
6 helpful votes
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I placed and order back in February overnight. Never received the product... spoke with a customer service rep who assured me that I will get refunded but it never happen. Call again and spoke to a horrible supervisor name STEVE W who didn't seem to care about my concern or situation.

Date of experience: June 7, 2018
New York
1 review
1 helpful vote
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Offered shorts at a extremely cheap price. Has you create an account puts in the order like it was ok than charges you. Day later cancels the portion of the order with the discount and only sends the other items with out discount with our your permission. Once customer service is contacting they provide an excuse that it was incorrect promo code put in on their side and offers a coupon way less than the original one and asks you purchase again. Seems like a bait and switch to me.

Date of experience: May 20, 2023
268 reviews
1799 helpful votes
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When you date a man who plays sports in the dead of winter, you should know about Under Armour. This stuff is heavy duty gear, and it looks good too. It's much better to go into buying Under Armour already knowing the sizes since the stretch factor really plays a part in the fit. It could go either way (the size you normally wear or one size smaller). The Under Armour website is nice, though you could find some things for cheaper in stores (unless you're bent on a certain style, but this stuff goes under clothing). I needed to order from the website out of a hurry, and I got the items just in time to get it back to my then boyfriend.

Date of experience: December 19, 2010
AE
1 review
0 helpful votes
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Very disappointed by Under Armour online Shopping.

I recently had a deeply unsatisfactory shopping experience with Under Armour. The product I purchased had size issue, and unfortunately, dealing with their customer service only made worse the problem.

Firstly, the product I received did not meet the expected quality standards. This alone would have been manageable if the customer service had been responsive and professional. However, the way they handled my concerns was shockingly unprofessional.

Attempts to communicate were met with indifference, and it became apparent that the customer service team lacked the necessary skills to address customer issues effectively. Their approach was dismissive, and it seemed like they had little understanding of how to handle dissatisfied customers.

Overall, my experience with Under Armour was disappointing, not just due to the product issues but also because of the unprofessional behavior exhibited by their customer service team. I hope this review serves as constructive feedback for the company to improve its customer service practices.

Date of experience: December 3, 2023
California
1 review
1 helpful vote
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I knew this brand because they sponsored Curry and believed that this brand might be another trustworthy sport brand. Therefore, I bought one pair of running shoes which cost me over 100 dollars and did not receive them at all. I connected with the customer service and asked them for a solution twice. At the beginning, they promise me that they will send me another pair or refund my money. However, they did nothing. I thought that the USPS guys delivered the products on my front door, where someone stolen it. And they thought this is my fault and refuse to give me another pair. I am pretty mad about their this. They thought that they can go away from these delivered products because customers will not bother to file a law suit against them by such small amount lost. They are right. But We will never ever ever buy any Under Armour's products.

Date of experience: January 26, 2019
Netherlands
1 review
4 helpful votes
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Poor quality of shoes I bought. They broke after have been used between 5-7 times during the time of 1 year and 1 month. The warranty period is 1 year which means that no matter the wear on the product (almost new) Expect no customer service. The answer you get is from a bot that doesn't reply to your questions, just replying with the same message over and over again.

Date of experience: February 3, 2022
New York
1 review
0 helpful votes
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I bought a UA duffel bag for my dad because it looked cool. After 2 years of light use its ripping everywhere. The material seems not very strong and cheap. I had other brand names duffel bags and backpacks that lasted me many years. Defiantly, not worth it and very limited warranty.

Date of experience: March 28, 2016
Maryland
1 review
2 helpful votes
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I returned an item in the mail a month ago and I have not received any update on the status of the return. I tried calling the customer service number and was put on hold for the entirety of my lunch break (35 mins) and never ended up talking to anyone. Usually I am very pleased with under armour but this is absolutely terrible customer service

Date of experience: August 28, 2017
South Africa
1 review
0 helpful votes
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Be warned stay far away your going to get hell from this Brand! Appauling incompetent Online staff. BACK TO NIKE!

The Rock? Please put your name on a trusted brand based on service delivery.

Date of experience: July 10, 2024
Texas
1 review
1 helpful vote
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Gift card hustle
March 11, 2022

Don't think that you can take those 6 gift cards you received as gifts and redeem them on your Under Armour online order. If you have 3 cards with a $100 each and want to buy something that is $300, you can only use 2 of your cards Only two gift cards can be redeemed per order The reps that I spoke with about this issue were rude and abrupt. I'm sick of these companies treating customers as a bother. Done with Under Armour for good

Date of experience: March 11, 2022
New York
1 review
2 helpful votes
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The Worst!
October 12, 2022

Under Armour has got to go down in history as the worst customer service ever. If I could give a negative star rating I would have. My husband's aunt was kind enough to buy my kids sneakers for the new school year. She did that in August and I am still waiting for a pair we did an exchange for we started in late August. They tell me they need a couple more days to find the shoes in the warehouse. How the heck long does it take to find a pair of sneakers in a warehouse?!?!?! I mean seriously, it's going on a month and a half and they still need a few more days?! Someone explain this to me... My kid will graduate before he gets his gym shoes!

Date of experience: October 12, 2022
California
1 review
0 helpful votes
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Understmor.com
December 17, 2021

Probably the worst experience of online purchases possible. The site automatically chooses which outlet your searching instead of searching all and having a shipping option available.
Try mike.com or amazon.com and see how easy online retailing should be.

Date of experience: December 17, 2021
Pennsylvania
1 review
0 helpful votes
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I purchased a pair of sneakers for my son on 5/28/2017 at Under armour ( Tanger outlet) in Delaware. When I got home we noticed that we had 2 of the right feet, but 2 different sneakers that look very similar. Called spoke to store manager who found the right shoe and assured me that they would be ship next day. NOT exactly 1 week later still waiting for shipment. This is very unacceptable. Poor customer service. They the one in charge could not tell me when it would be shipped. Excuse I am sure that many stores have shipments coming and going daily, I'm sure UPS and FedEx and US Mail is at Under Armour daily.

First of all the person checking out our order should of did her job. I have also bought many things at Nike they always check their shoes.

Date of experience: June 4, 2017
Texas
2 reviews
0 helpful votes
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Ordered 3 items online a month ago. Package arrived containing only 2. Customer service assured me they would resend absent item. That was almost 2 weeks ago. Now spend total of over an hour on hold, 3 occasions with no answer. Might as well not have customer service lines. Would not order from Underarmour again.

Date of experience: July 31, 2017
New York
1 review
4 helpful votes
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I bought a pair of sneakers back in March and it arrived 3 days later than it originally said it would when I purchased them. Not a major deal but frustrating. So like a dummy I order another pair on 5/29, it say delivery in 3 business days... well I just looked and now it's June 15th! That's 2 1/2 weeks. Worst thing is they can care less! That's the most frustrating part. I will never buy a pair again and my three boys will all go back to Nike. Don't believe anything they post on their website about delivery dates. It's total BS.

Date of experience: June 12, 2017
AE
1 review
1 helpful vote
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Online purchase
March 25, 2023

One of worst online seller ever I had. I buy shoes online through under armor website after payment is done they said item is not available. I went to buy again other shoe but same story. I called helpline but the they could not satisfy me with there answers. Pethatic service. So do not buy online it's scam

Date of experience: March 25, 2023
Texas
1 review
6 helpful votes
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I bought a pair of UA heat gear compression shorts. They fell apart at the seams after 2 uses. What a waste of@$50. The seams are glued together and they fall apart in the wash. I thought UA had the best products on the market. My experience is that they have some of the worst quality in the clothing industry. I will not buy another product of theirs and I will post my experience on facebook as well

Date of experience: October 7, 2017