Ultra Sabers

I worked there as a fabricator, they were good with the diamond and emerald boards, even the basic lightsound was good, then they went to the newest "plug and play" assembly and they ruined it, now it would be better to buy cheap sabers from amazon, they treat employees like crap, supervisors are children, the owner is a narcissistic megalomaniac who could care less about quality or people. The whole comany is a failure at this point. Shop elsewhere.

Defective product and worst customer service ever. $200 light saber does not work. Customer support by email only. They have a short 3-day return window which will run out because they are slow to respond to emails. Different agents respond to emails without reading through the emails properly and keep asking you to repeat the same troubleshooting steps. It has been one week of emails and they still haven't agreed to replace the piece of junk they sent me. This is a borderline scam company.

My daughter accidentally(?) charged one of these lightsabers to my credit card. When I received the toy, I never, (and still haven't) opened the shipping container. They won't take back the toy and refund my money. Naked Greed on disply here. DO NOT buy anything from these people. Even if it's dodgy, you WILL NOT receive a refund.

Should be 0 stars.

The quality of the saber overall is amazing because the lighting and soundboard really do make you feel like you are holding a lightsaber and it doesn't even have to be a neo pixel to accomplish this. Emory is a genius.

I ordered my 16 yr old a grand master at the last moment, 9 days before his birthday. I know nothing about light sabers.The customer service was very helpful and had it delivered to Alberta Canada within 6 days. The saber is very well built and my son is extremely happy. Thank you ultra sabers.

I paid for Priority Shipping and it took over a month to get here. However Customer service was very polite and helpful. The brass section on my emitter is tarnished and/or rusted, it just really looks horrible. Also I did NOT order a cover tech wheel or a recharge port for my saber and they were installed anyway... Not sure why seeing as those features cost more money to get? All in all I must say that I'm disappointed with the amount of extra time it took for my saber to get here and also disappointed with the lack of attention to detail with my order. For $500 you should get it right no questions asked.

There a great business they have given the consumer options on what we want and get it done, dusted and shipped out too me super fast. If I want a certain product of there's or for a present. I choose an item, then i'm given options to make it unique to my taste or character, pay pal it. BOOM! It's on my door within 5 days, 4 if i order it on a monday. Most places online is three months fabrication, but they know their business and know what the consumer wants. Their customer service could be better when it comes too returning emails though or about maintenance. But that's a small price too pay,

Ultra sabers was very quick to alert me when the original saber I ordered was out of stock. A employee from customer service worked with me to make sure my order came in on time by offering alternative hilts. I was very pleased with the shipping and the saber itself is incredible. I'm already looking into purchasing another!