Ultra Sabers

Both designs came exactly as expected, my only complaint is the battery life on the first saber. I would not use sabers for contact, they are primarily used as decoration. They are very bright and sound really good, with awesome contact response. Delivery time was great. I did not have to call customer service for any issues, the youtube videos were able to help me with changing out the batteries. Overall a pleasant experience.

Paid good money for a custom saber. Delivery was fine. Saber was beautiful. Worked about 3 weeks and was hardly used. It sat on display in my work station. In the three weeks it was sitting there it was turned on a handful of times. Then just quit. Though battery was dead but charging them didn't work. New batteries didn't work. Won't light up and sound is at 1/4 volume. I called with no response. Was directed to email. 2 emails and multiple calls now their voice-mail is full. Never got a reply its been since early march... its september... so glad I paid 300$ for a paperweight

Son is happy with the saber so I guess that is what matters the most. Long shipping delays... they need to update their website to disclose the fact and not reply to an email saying 3-5 more business days when they know it's going to be longer. Don't promise what you can't deliver. Everyone would be much happier with you guys if you under promised and over delivered... not the other way around. Would have been nice after such a long wait and missed shipped times if he had gotten any kind of an upgrade. Don't guess you will send me the wrench you left out?

The sabers are always amazing quality and craftsmanship. Biggest issue they have is that it takes time to make the sabers this good, so don't expect super fast turnaround for a saber with sound. I personally recommend you get a few mystery boxes first, then order your custom saber after, so you don't go insane waiting for it. Mystery sabers arrive usually in less than 2 weeks and custom orders can take 4 weeks or longer. Mine took 9 weeks, but they hooked me up because of the wait. Definitely going to get more when I have a chance

This company will continue to delay your shipment for months - 61 days after the original order date I was advised it could take up to 8 plus more weeks to receive. The intermittent customer service responses will make you think the company isn't even legit. If you try to cancel the order you are told the fine print of your contract reads they will keep a hefty restocking fee for a product they never had in stock. Still haven't received a refund! Stay away from this phony company! There are other companies offering quality products at more reasonable prices with reasonable shipment times.

I am very pleased with the saber itself. So much so, that I ordered another for a friends birthday. But the customer service and time to complete my order was abysmal. Their own estimates of 5-8 days, and then 8-14 days when the initial time had expired, were way off and I received mine 24 days later. Most of my emails and one phone message were not answered or acknowledged. They may need to hire more staff or at least plan for temps in busy seasons.

I purchased two fully decked out sabers with diamond sound for nearly $1000. It took 11 weeks for them to arrive. After less than 48 hours, only being turned on about 10 times and lightly tapping it with my 3 year old, one saber is completely dead. Changed the batteries and got only sound for 5 secs, then dead again. Try three more sets of batteries and nothing. Emailed 5 times and called many times to find out when it would arrive and no response. I inquired about how to get it fixed and expect no response. I will be seeking legal action. The sabers also have scratches and imperfections you would not expect for a nearly $500 purchase. This is the worst company I have ever dealt with and I used to be an AT&T customer.

I have been looking at the Dark Liberator saber for almost a year. It has just the look I wanted, but I was waiting for the right time budget-wise. Then came the flash sale! Yippee.
The saber arrived super-well packaged and padded. No shipping damage was going to get through that packaging! Everything was set up and ready to go right out of the box.
I love the way it looks with my Fire Orange blade. The Premium Obsidian Sound board sounds awesome.
I am now the envy of my kids who are hinting that a new Ultra Saber would make a great birthday gift.

I'm very impressed by the quality and craftsmanship that went into the two sabers that I bought for both my son and I. The hilt and attached pieces are all made from durable metal and the blades are also extremely tough because we chose the heavy grade blade option for sparring. The sound card is awesome and we haven't even used it to its full capabilities yet. I've also recently ordered a saber staff for my son for Easter to use in his Taekwondo Bo Staff demonstrations and sparring, which should also be awesome. Overall I really like their products compared to others I've also tried lately and the options available to customize your saber to your own taste.