Ultra Sabers

Ordered 2 sabers in January, and received my order in April (9 weeks later). Neither were complete nor correct, including upgrades I had paid extra for not being included or installed. Immediately contacted customer support and got their automated "please be patient" email. That was 3 months ago, and after several follow-up attempts I have yet to receive any response from an actual person. I cannot recommend this site at all.

I ordered a light saber mid-April for my daughter's birthday coming up in June. It has been almost six weeks and I haven't heard or received anything. Emails have gone unanswered and the website just gives me a "processing" note on the order status. I just received an email at the beginning of this week about how "Due to an error by our former lead customer service representative we have lost access to all our emails sent to us prior to 05/25/2020. This means we cannot read or reply to any emails sent before today."
Seriously? Sounds like an excuse to me.
Star Wars fans, these light sabers may look cool, but I would think twice about placing an order with Ultra Sabers.

We are going to save up for some epic custom sabers with more cash on hand but these look fantastic and are perfect for training and practicing moves! I would like to purchase a grab bag at least once a month! Great Website, easy ordering with Amazon Pay. Wont use USPS ever again though. Thanks You guys

Hi again,

My sabers are still going strong after many duels! I love them.

If you are unsure of where to start your collection, go on over to Ultrasabers website! They have everything and it's all great quality for duels!

The product itself is amazing; albeit way overpriced. I find the company itself however difficult to communicate with, and extremely difficult to get any kind of a refund, trade, or use of store credit. They still have over $120 US due to me which they have basically refused to give back in any way shape or form. This assuming money hungry company will send out a good product quickly, once your $500 CAN is transferred successfully; but beyond that they seem to care little for the individual customer, as long as they are scoring their hundreds of dollars. Overall, very disappointed in this company - very poor customer service & communication, and disorganized as a whole. Will never order from Ultra Sabers again.

Ordering was easy and the online building process is great with lots of options. However the greatest downfall of this company will be its customer service, or should I say LACK of. It's says when ordering that fabrication takes approximately 3-4 weeks paired with 2 day fed-ex delivery. My order took 12 WEEKS! Once I received shipping notification, it took 5 days for delivery.(Not including the weekend). I tried on 6 separate occasions to contact UltraSabers via phone and email to inquire about my order but there was absolutely no response back. I find that to be incredibly rude and irritating.
Overall the experience was just meh. Again the experience of building my saber online was fun, having my saber, extremely fun... but the extended waiting with no explanation or response in inquiries, awful.

Excellent lightsabers that don't use internal chassis from Texas that has less than 6 months of shipping times on average during peak times based on purchasing experience despite an non-communicative and evasive customer service department that leaves customers feeling robbed until the package arrives.

Shipping took over twice as long as they advertise. No updates to my order to let me know what was going on. Overall Poor customer service. Sabers are great though just not worth the cost and poor experience.

I spent hundreds of dollars on a handful of some pretty basic sabers nearly 4 months ago. The company will not answer their phone, and I was only able to get one reply to an email (which took 6 weeks). They said it would be several more weeks, and that if I was willing to downgrade to a cheaper model (without compensation!) it might be faster. Then they "went dark" again, not answering emails or phone calls. No idea if they will ever send anything, or if this is just a scam. Their FB page is full of excited "customers" bragging about getting their product in 2-3 weeks, and with a bunch of free sabers from a well-advertised raffle - but I have to wonder if these are genuine posters at this point.

Even if they eventually come thru, it was a horrible experience and I will never shop there again. Do yourself a favor and avoid them.

Saw Star Wars in 1979 when I was 5. Always wanted a light saber and have tried to build my own custom saber several times. Without a lathe there is no easy way to do this. Priced all the parts at several stores to build one and cost would have been as much as buying one. So glad I came across this Business. Very customisable and cost was well worth it. Lots of styles to choose from and even more ways to make it your own. 1000% satisfied with this product. High quality aluminum and blade lights up bright. Sturdy blade can be used to fight if you have a friend lucky enough to also have one. I will be buying more of them for my collection.