Ultra Sabers

I order "The fallen" saber with sound for about 300 dollars, I submitted my order and realized I had a feature on that I didn't want to, I emailed them about getting a refund for that part and they responded the same day, got it fully refunded back to my card and notified me it was under creation. A week passes and boom, my saber is in my hand exactly as I wanted. The service was great and speedy. The quality is amazing, will certainly be buying from them again.

I had passed by their booth a few times at Dallas Fan Expo 2022 and was intrigued by their mystery box. So when I decided to buy it they were helpful and efficient. Would highly recommend their products.

My daughter accidentally(?) charged one of these lightsabers to my credit card. When I received the toy, I never, (and still haven't) opened the shipping container. They won't take back the toy and refund my money. Naked Greed on disply here. DO NOT buy anything from these people. Even if it's dodgy, you WILL NOT receive a refund.

Should be 0 stars.

Got a Sword Of Omens light saber. It was machined like crap. See through all connections and the hilt didn't line up with the guard at all. Also, the battery pack wouldn't come out to charge. Went back and forth with them and the end result was "well too bad". Damn near a grand down the drain. Think before you order.

I purchased a Saber from their website, under an advertised 50% off sale. A few days later, I get an email from a Brent, confirming details of my order and promising that it would get shipped as soon as possible. Today, I received an email from a Nichole, blaming a website glitch for the price that we contractually agreed to at time of purchase, demanding an additional payment. Her math skills are clearly flawed because she quoted me $192 total for the Saber I ordered, and even acknowledging the website glitch, the Saber I ordered should have only been $102. In addition, the additional payment that she was demanding did not account for the full amount of the payment we already submitted.

Ultrasabers, this is Breach of Contract, and False Advertising. Make it right.

Horrible communication from order and so on. Took a few weeks just to get an order confirmation, finally received the item and after a couple of weeks it broke. These were meant to be durable, or so I thought. We've seen videos of grown men having battles and they held up. My son is 10 and not rough with his toys and this broke while playing with his brother and his plastic saber. I sent an email to customer service over two weeks ago asking about replacement parts and still no response. These are great products, just wish there was someone behind them willing to help provide a better experience.

Products is good no issues there so far

Just customer service needs some help with, like if what was ordered is going to take longer than the posted lead times just reach out to the customer give them a heads up on what's happening. Instead of leaving informing the customer in the wind.

I ordered a randomized saber with my friend on June 26 and did not receive any updates or responses until it arrived today on august 23. I got what I ordered but customer service is simply non-existent.

Great saber, but lack confidence in the electronics and feel 2 blade retention screws would keep the blade in place much more securely. The electronics sounds great but occasionally don't respond and will need a moment or a bump before pressing the button again to get it to start working properly (this isn't a loose battery thing I've checked and had it on a couple of sabers). It would also be nice if they secured the switches more securely as the ring around the outside feel loose on 2 of my sabers with AV switches.

I ordered a saber because they were having a promotion on sabers that make sound. I forgot to put in the coupon code when I checked out. I immediately notified customer service and they would not let me apply the coupon after the fact. Yes, it was my fault, but COME ON. They offered to create a coupon to use "on a future purchase." I can assure you I won't be making any future purchases.

I placed an order with this company on January 5th, and received my product in mid February. Upon receiving the package I found that the blade had been damaged in shipping, and the emitter did not produce any light. I also found that the saber stand I ordered was not included in the package. I immediately emailed their customer service department, and after nearly 2 weeks of waiting for a response, finally received a cop out email stating that they would ship my stand as soon as they were in stock. It should be noted that they did not inform me up front that they were out of stock. More importantly, they did not even address the damage to the saber. Do. Not. Place an order with this company. Pick someone that will actually respond to your emails and that will take the care to package things so they are not damaged in shipping.

So after Receiving my item I am impressed with the build quality. It's well made, tough and very pretty. The diamond controller is as versatile as I'd hoped and the product is top notch.

Now to the bad. The customer service was really lacking. After ordering my very expensive product I received zero contact. After a month I contacted them (phone and email) and nothing. I basically sent an email saying if I didn't get some confirmation I'm reversing the charges. This got them to reply with a boiler plate email.

Wait another month and nothing. I email asking for the status and still nothing. I sent another email saying that it's been 2 months and I will want a full refund if I don't hear from them immediately and viola it shipped in a day. Like they'd been sitting on it or something.

I love what I got. But really horrible customer service.