Ultra SabersReviews 4,841

I worked there as a fabricator, they were good with the diamond and emerald boards, even the basic lightsound was good, then they went to the newest "plug and play" assembly and they ruined it, now it would be better to buy cheap sabers from amazon, they treat employees like crap, supervisors are children, the owner is a narcissistic megalomaniac who could care less about quality or people. The whole comany is a failure at this point. Shop elsewhere.

You can literally get better sabers and blades on Temu that have twice as much functionality and are not even a fraction of the price. The price on Ultra Sabers may be "cheaper" than other sites by 20 or 30 bucks but it is FAR from worth it as the products are also cheaper in quality.
Blades are cheap and fall apart within an hour of use, if you get a mystery box you are also VERY LIKELY to receive used equipment at NEW OFF THE SHELF prices. You can even see this in their terms of service.

""Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service."" <-- I don't agree.

All of these, "mission statements" are simply false. You want repairs? You pay for it AND you have to fight them for WEEKS to get it done. They deem there isn't a problem? They ship it back, don't refund you, and you're stuck with busted gear. I got mine refunded eventually but like I said, IT WAS A STRUGGLE.
All sabers I purchased came off the shelf with nicks, dings, and scratches. Not just the ones i sent to repair. One of these sabers was 300 bucks and all the extra stylized knobs come lose and almost fall out after a single strike.
I love sparring, but I want to put the scratches and dings on my own weapon myself.
Chose ANYWHERE else. It will be worth the slightly extra cash LONG into the future.
Don't get scammed like I was here.

It's alarming they have over a 4 on this site. Check them out on the BBB or other review sites that don't request verification and you'll see the past SEVERAL years all of these things have been the norm for Ultra Sabers.
There's an entire subreddit based on how BAD Ultra Sabers has become.

TLDR; Ultra sabers does not make awesome product, they do charge a high premium that undercuts competition by only a few extra bucks, their quality has drastically fallen since 2018, and their customer service feels more like going 8 rounds in a cage match.

Purchased 2 custom lightsabers at the NY ComicCon. During NYCC took it bad 2x for repairs. Also had to replace batteries multiple times in both sabers... maximum lifespan 1 hour.

Defective product and worst customer service ever. $200 light saber does not work. Customer support by email only. They have a short 3-day return window which will run out because they are slow to respond to emails. Different agents respond to emails without reading through the emails properly and keep asking you to repeat the same troubleshooting steps. It has been one week of emails and they still haven't agreed to replace the piece of junk they sent me. This is a borderline scam company.

The WORST customer service I have ever recieved in my life. Place an order for the SN Pixel DP Knight saber and it logs into my shop account last minute adding a Aeon V2 that was in my cart from years ago onto my order. I try to contact customer service to get this fixed to now answer, I go through their live chat which just tells me to email them. Fast forward a day later I'm told that they will remove the Aeon V2 from my order after I told them that I want to cancel my entire order. I email them back telling them I want to cancel my order and have to wait a whole nother day just for another response that basically just says "Sorry you want to cancel your order. Can I assist you with any changes or adjustments to your order and get this shipped quickly for you?" Then I decide, maybe I'll keep the Knight saber and tell them that they can just take the Aeon v2 off and I'll keep the Knight saber. Now I wait two days for a new response from a whole new customer support member. This one starts off horribly because she starts off by saying "Hello Conner," (which isn't my name and the other customer support member has been calling me by my actual name) and then tells me that I will be refunded in full for both sabers. Now I'm confused because I don't even know if they meant to email me this considering its a whole new person calling me a completely different name telling me that I will be fully refunded after just deciding that I'll take the knight saber. In the end I finally got my order cancelled in full and I will never be touch Ultrasabers ever again in my entire life.

Highly recommend for the beghiner lightsaber enthusiast. Great blade amd is very durable, works in below freezing temputures and is great for Halloween

I just ordered a replacement set of batteries for my sabers. After 4 years of stunt use and contact sparring action these sabers have held up through it all! I was pretty impressed at durability! I'd recommend using a light wrap of electrical tape around the batteries to keep them from falling out on those heavy hits. I would recommend UltraSabers over the other brands of sabers.

Ultrasabers porducts are amazing and I 100% recommend it for anyone of all ages to get this product.

I'm so excited to use this. This is an incredible blue lightsaber. What a great time this is going to be to use.

Awesome experience here at NYC comic con. Loved my mystery box light saber I bought. Customer services was great.

This place has great and exceptional service 10\10 would 100% recommend!

You will not be disappointed with the feel of am ultra saber! Also super durable. Feel like a Jedi!

I love the Mystery Box at Ultra. You have a really good chance of getting a premium Hilt and Sound. Freaking awesome.

During the summer sale I got two multicolor sabers and got an extra 2 free, a purple and cyan one.

I am satisfied with them as they are sturdy for sparing and the batteries and other electricronics can handle the sparing.

But the only complaint I would have is that the rechargeable AA in the multicolored need recharging in a few days whereas the other 2 free ones with AAA have yet to die

But I am satisfied overall with the quality

The saber with the gray light and color disks is absolutely amazing and very cool. The handle is made beautifully.

So I bought this as a gift for my boyfriend for our anniversary. I loved the options ultrasabers had and my friends helped me pick out the right parts and colors. I even got him a combat and show blade too. Quality is top notch and the blades are perfect. Shipping was fast and tracking was spot on. Can't wait to get another one from you guys.