Ultius Reviews Summary
Ultius has a rating of 3.7 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 29th among Academic Editing sites.
The orders are usually completed and a final copy is given, but not all orders are done in a timely manner (at least not within the deadline). Some writers write very well and others not so much. Also, dislike that you have to pay to request a writer now. Would be nice to get a discount code at least once a month or depending on how many pages are being ordered. Could cost a lot to get 2 pages written, just so that the order is delayed in the end.
I have used Ultius several times and the service was amazing. My writer was great and submitted my paper back to me within the allotted time. I had to have one thing revised, and it was done in a timely manner as well. I highly recommend Ultius for your writing needs.
Hi Leelee. Thank you for taking the time to leave a review for Ultius, Inc.! Knowing that you have used our services several times makes it all the better because that implies we have gained your trust. We sincerely appreciate that alongside your recommendation. As you know, Ultius offers complimentary revisions because there are times orders need additional refinement. Thus, we hope your revision met your expectations as well. Thank you again for the kind words!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I was impressed on my last paper how good it was written. I received an A on it and I would definitely use this service again.
Hello JD,
Thank you for taking the time to leave your feedback! We are so happy that you have had a good experience utilizing our services! We look forward to working with you again in the future!
Thanks again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Great world writers. Timely perfect work for all academic levels. Used them several times without regrets. Highly recommend them to anyone looking for a quick response.
Hello Lydiah!
Thank you for taking the time to leave your feedback! We are thrilled to hear that we have been able to assist you with multiple orders, we strive to build great working relationships with our clients and are happy that you enjoy working with our world-class writers!
Thank you so much for your recommendation! We look forward to working with you again in the future!
Thanks again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I have filed over 10 orders with Ultius and they are by far the best internet editing service i have used. They're writers provide quality work every time and always meet deadlines no matter the notice given. I have recommended their service to multiple people, and have never received a negative comment.
Hello Steven!
Thank you for taking the time to leave your feedback! We are always happy to hear from our loyal clients and are ecstatic that we have been able to assist you! We sincerely appreciate your recommendations and do look forward to working with you again in the future!
Thank you again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I paid a week ago for a paper. The day before the assignment was suppose to be due I realize the writer cancelled. Upper management or customer service was not aware until I said something. I gave them some time to find someone else and still not completed. The assignment was id was *******. I was a real customer. Yes, Ultius apologized but it was not genuine because there was no owner ship to the apology. How is the assignment out of your scope of service if the writer accepted the assignment? Then cancel a day before the assignment is due and I had to make customer service aware of the issue. I attached the two screenshots where the writer accepted the assignment and also the apology... Moving forward give your customers some notice if you do not agree to write an assignment and also own your apology..
Hello,
Thank you for taking the time to leave your feedback. First, we would like to sincerely apologize for the negative experience that you had while using our services. Just to confirm, we processed your refund on February 14, but please note it may take 7-10 days to post to your account.
In regards to your experience, I can assure you that it is not indicative of our company. Investigating this further, I did find that the writer who was assigned to your order was not able to complete it since technically, the order fell outside the scope of our services that we usually provide. We are very sorry for that and that you were not notified sooner, but it does look like the Editors were actively looking for a new writer to see if we could possibly complete it for you and unfortunately, we were not able to within that timeframe. So again, we do extend our deepest apologies for the issue.
With that said, we do see that you are a loyal customer and currently have active orders, so we would like to thank you very much for giving us another chance to provide you with a better experience!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Everything is good, but sometimes some of the writers don't put their effort all the way and it gives us less point on the essays.
Lisa R. [Ultius Rep] Hi Kim. Thank you very much for taking the time to leave Ultius an online review. Our editing services are very popular because it never hurts to perfect what one's written. Often, a second set of eyes make all the difference! We're also glad to hear that we've taken off some of the burden. Our life obligations sometimes leave very little breathing space, so just know we are happy to assist. If you need anything, feel free to contact our 24/7 support team. We have your back!
Thanks again,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
If you need a paper edited and you want it right, and quickly Ultius is what you need! Look, I'm a busy person and I work full time. I use Ultius and I know it's right.
Hi Kim. Thank you very much for taking the time to leave Ultius an online review. Our editing services are very popular because it never hurts to perfect what one's written. Often, a second set of eyes make all the difference! We're also glad to hear that we've taken off some of the burden. Our life obligations sometimes leave very little breathing space, so just know we are happy to assist. If you need anything, feel free to contact our 24/7 support team. We have your back!
Thanks again,
Lisa
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Simple and the focus was right to the topic. Hope to get a good feedback from the professor. Will get more work done here
Hi Ashifur,
Thank you for taking the time to leave Ultius your feedback. We're so glad to hear that your order was right on point. This implies that your instructions were well thought out. Our freelance writers depend on their clients' instructions, and they always seem to have more success with detailed specifications. With that said, we appreciate you too!
Thanks so much,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Awesome quality papers for grad school. Timely and good quality. Will continue to use. Very pleased. No issues.
Hi Mindy! Thank you so much for taking the time to leave your feedback! We are happy to hear that you have been satisfied utilizing our services and that you will be working with us again in the future! We are ecstatic that we have been able to assist you!
Thanks again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Thanks ultius, for the amazing job. I really appreciate the customer support Center for thier kind and the hope they offer while waiting for the final draft
Hi Youssouf! Thank you for leaving Ultius an online review. We appreciate your compliment and know our customer support representatives will too. Offering tremendous 24/7 client support is one of our main objectives because we believe clients should always have the means to contact us regardless of the time or day. We look look forward to assisting you in the near future!
Thank you again,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
What a great tool this is when short on time, the writers have been exceptional and easy to work with.
Hi Kirsten! Thank you for taking the time to leave your feedback! We are so glad to hear that you truly enjoy working with our outstanding writers! We love hearing about our client's positive experiences! We sincerely look forward to working with you again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I used this site for a paper and i got a very decent grade, i highly recommend this site for last minute papers
Hi Stanley, thank you for taking the time to leave your feedback! We are happy that we have been able to assist you! We look forward to working with you again! Thanks!
The writer followed all directions and wrote a very excellent paper. The author also gave sufficient references through out the paper and followed all the guidelines thoroughly. This work was done in a very professional manner. I would definitely recommend anyone to use this service again.
Hello Ash!
Thank you for taking the time to leave your feedback! We really sincerely appreciate your recommendation and are thrilled that you had such a wonderful experience utilizing our services. We look forward to working with you again in the future!
Thank you!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I was actually blown away with the quality. I'm going to keep coming back throughout the rest of my studies. Got an A on my final :D
Hi Josh, Thank you for leaving Ultius your feedback. It has been awhile, so we are glad to see that we provided long-standing positive vibes regarding your experience.
Just so you know, we've added new features, such as automating writer requests, and are updating our website so we offer more information regarding our services and frequently asked questions.
Lastly, our customer support team is here for you 24/7, so please let us know if there is anything you need.
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Love the option to request a writer this is the best I am excited to work with such great writer's. Thank you for your excellent work it's greatly appreciated.
Hi Samantha,
Thank you for taking the time to leave your feedback. Our requested writer feature is one of our latest advancements and we're so glad to hear that it has come in handy. Most of the time, clients and writers develop working relationships, so having the same writer offers a client peace of mind. Thank you very much for letting us know.
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
It can be a little hit or miss, but with some effort you can figure out how to request the best writers, i have had a lot of luck with #7837, she indicated that she has a PhD and I believe it, her papers have always been insightful and actually do a great job of teaching me, its like hiring a tutor!
Hi A. C., Thank you for taking the time to leave your feedback. It sounds like you have found our newest Requested Writer Feature to come in handy! We were excited to roll it out, so it's awesome to know it's helped you find your ideal writer. Once clients have met their writer match, so to speak, it really can resemble a convenient, online tutoring experience. Thank you so much again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I've never seen (or written, for that matter) a paper of this quality before. It's quite the spectacle! Of course the paper is going to be a little on the expensive side, but I honestly do believe this is the only trustworthy site out there that will deliver exactly what you asked for. There were some issues with it being slightly late from its advertised deadline, but I made sure to leave some leeway for the actual date it was due. As long as you do that, you will be very happy with the result :)
Hi Chris! Thank you for leaving your feedback. We believe our customers deserve the best when using our services, so thank you for complimenting the quality. Also, we apologize for missing your original deadline. It definitely was not intentional. Ordering with a little leeway in mind is actually an excellent tip because we base our prices on writer level, length, and when you need it, so a 10 day delivery request costs less than a 1 day request. If you do happen to have any issues or complaints in the future, know that our 24/7 support team is available and ready to resolve it for you. Thank you again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Ultius is the best service that i use. The experience with Ultius is very good. The work is also very good. I really recommend using this service.
Hi Pongpak,
Thank you for taking the time to leave your feedback! We are very happy that you have been satisfied with your orders. We sincerely appreciate your compliments and that you recommend our services. We look forward to working with you again in the future!
Thank you!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I have used this service on many occasions to help me edit and enhance my writing, and have always had great service. Orders are on time, on topic, and have accomplished what I needed. I even get quick responses from customer services when I have questions. Very professional and I will definitely be using them again in the near future.
Hi Sarah!
Thank you for taking the time to leave your feedback. We appreciate your loyalty and your kind words. It is very important that our customers can trust us for all of their writing and editing needs, so your compliment means the world to us. Also, we are glad our 24/7 support team has been there for you whenever you have a question! We look forward to working with you again.
Thank you so much,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
From the business
Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.
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Hi Estefany.
Thank you very much for leaving Ultius an online review. It’s wonderful to hear from frequent clients, such as yourself, because it allows us to target what we need to work on. As you noted, some writers suit your orders more so than others.
This is precisely why we developed our Requested Writer feature. While it is a 15% add on, many of our clients agree it’s worth their peace of mind. In other words, once clients request their favorite writers, they needn’t worry about any potential issues. While all our writers are highly qualified, each have definitive strengths. Once you find that favorite writer or more, we suggest you add them to your favorite list because you have developed that important working relationship and have mutual trust.
Make sure to check your email for frequent Ultius promotions too! We have many weekly promotion and some last longer than others. Contact our 24/7 customer support team with any questions you may have regarding our promotions. If there is anything else we can do for you in the meantime, please let us know.
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com