Uline

Businesses may need more than 30 days to return products as sometimes projects are delayed. Uline will not accept any products after 30 days; not even a restocking fee. Keep this in mind when ordering from them and if you are unsure of wanting to keep the products or not. I have been ordering from Uline my entire career and this left a really bad taste. I will be ordering more from McMaster as they do not have an issue with returns! Good luck!

I'm disappointed that Uline continues sending printed catalogs when all your products are available on your website. I contacted customer service and sent multiple emails requesting that my company be removed from your mailing list, but the catalogs keep coming. It's a shame that Uline doesn't care about the environment and continues to waste paper on something that is completely obsolete.

We accidentally purchased the wrong size bags for a upcoming event. I called customer service at Uline, immediately got a human being. No voicemail prompt to pick out a selection, an actual human. They traced my name and phone number and knew my order before I could give them my order number. Even though it was our fault, we ordered the wrong size bags, because we had never had a return before, they didn't charge us to ship it back. Emailed me the free UPS shipping label the same day. The man helped me re-order the correct size bags and I got them within like two days. It was perfect! The way customer service should be. They are a model for good customer service.

I received bubble pouches. They are burnt, stuck together, melted plastic and I want a refund. What to do? I don't want more brom them. This happened before. Fool me once, shame on them. Fool me twice, shame on me. Please look at the pics for yourself.

Uline may seem reasonable in pricing but they grossly over charge for shipping and delivery. They even charge $25 if you want to pick something up. It seems they stopped pick-up during Covid and now cheat the customers with unreasonable shipping and pick-up charges. Their customer service doesn't seem to care. I try to avoid them whenever possible.

They may have good, affordable products; however; they assign delivery to a company and then don't follow up with them to see if the item was delivered. I am trying to set up a delivery appointment for the third time in two weeks. Their claim on their website that they offer quick delivery IS A BIG LIE! I will never buy anything from ULINE again!
Order # *******

While looking through the fall-winter catalogue to order boxes for my small business, I discovered a political screed on page 863 reflecting the views of a woman I presume to be the owner of the company. I found this to be unprofessional and off-putting. As I do not take my corrugated boxes with a side of political opinions, I will be looking elsewhere for business supplies.

I am by no means a bulk shopper when it comes to purchasing quality packaging for our small company. And yet, ULine was the only wholesale package company that had the products we needed in stock. I didn't get the best price, but for the fast shipping and customer service, it was well worth it. Our graphic designer was on a tight deadline to create labels for the product packaging still in transit. So we reached out to ULine at midnight over the weekend to request the exact specs to ensure the labels were ready when they arrived. ULine responded immediately. Yes, at midnight on the weekend. They provided detailed PDFs for all three containers. By the time the labels were created two days later, the ULine shipment had already arrived at our door. They were perfect and of the highest quality. We are so grateful. From now on, ULine will be our go-to for product packaging.

I have been a customer now for just over 5 years and I have NEVER been disappointed. From the professional and helpfulness of their customer service team to delivery. I needed help with carton sizing and reliability of what they would recommend. The service representative went above and beyond helping me to find what would work best. The product arrived the next day and I was not disappointed. I would highly recommend this company and their services as you will not be disappointed. If you are, then I'm sorry to say the fault would be on you, not them.

It use to be that you could pick up your product from the warehouse for FREE. That was great for people buying bulky items or who work close to the warehouse.
Now, Uline charges 25 $ to pick up items. It is cheaper to ship them!

Uline's their "customer service" model focuses on ripping off the customer.

I purchased three air freshener dispensers with six air freshener cartridges 4/10/23 to improve the air fragrance in the house. I installed them in strategic places and after a few days, I didn't smell any difference in the ambient. The dispensers do not dispense the aroma. You have to come as close to touching the cartridges to smell the contents. As for their return policy, it stinks as you pay for the return and are charged a re-stocking fee of 30% of the total price.
Will not be buying from them again.

I had to review them with 1 STAR because 0 stars are not allowed. These guys are a joke. I did the first order. The delivered smaller size boxes even if the code was ok. I called them and I asked them to return them and to make a replacement with bigger size's boxes. They wanted to charge me for the second order while they sent the wrong ones. This is definitely the first and the lat time I order from them. Bad products worse customer service

I was initially thrilled to receive it as a birthday gift, and it served me well for about 18 to 20 months. However, my excitement quickly turned to disappointment when it began displaying a code 13 error. This code could indicate a variety of issues, none of which are easy to fix.
In my quest to resolve the problem, I reached out to two different repair companies (recommended by Uline), both of which were unable to restore the machine to working condition. What's more disheartening is that both repair companies shared their opinion that this product is among the worst they've encountered and recommended purchasing a Scotsman instead.
I also contacted Uline for assistance, hoping they could help resolve the issue under the two-year warranty. Unfortunately, they refused to assist, citing the lack of an original invoice from the first repair shop. This entire experience has left me deeply dissatisfied with both the product and the company's customer service.
I feel compelled to share my experience to warn others about the challenges I've faced with this product and the disappointing response from Uline. My hope is that others can make informed decisions when considering their own ice machine purchase.

I ordered from Uline a few times (a hard surfaced chair mat for my home office and twice plastic jars with lids). These products are great, service was excellent and delivery time amazingly fast. I can only recommend Uline. So far I have no complaints whatsoever. I will definitely order from them again.

I ordered a custom rug for my sons store. They said it would be shipped in 7 business days. Well, I got it in 5! Very happy and just in time for Christmas. Customer service was excellent. I gave it 5 stars because I was super happy about everything. For the money, the product could have been a little better quality though. It's pretty thin but I'm overall happy.

I run a very small online shop managed by just 3 people and doing roughly 300-500 sales a year. I purchase all my boxes, bubble mailers, bubble wrap and sticky shipping labels from Uline and cannot believe how I've cut cost over purchasing these items from big box stores. For basic shipping supplies that I go through quickly I cannot beat Uline. I can purchase large cases that last me a couple months and not have to worry about a local store having it in stock when I need to send something as they frequently don't!

Boycott these $#*!s. They bombard every single business address with their catalogue with complete disregard for the environment. I have a friend who works from home receiving 3 to 4 issues of this crap a month! This may fly in the US, however these large corporations move in Canada where we do care and this isn't going unnoticed. Many I have spoken to without prompting the conversation have voiced the same disdain. I think we need rally together as concerned citizens and put a stop to this.