Uline

It use to be that you could pick up your product from the warehouse for FREE. That was great for people buying bulky items or who work close to the warehouse.
Now, Uline charges 25 $ to pick up items. It is cheaper to ship them!

Uline's their "customer service" model focuses on ripping off the customer.

We accidentally purchased the wrong size bags for a upcoming event. I called customer service at Uline, immediately got a human being. No voicemail prompt to pick out a selection, an actual human. They traced my name and phone number and knew my order before I could give them my order number. Even though it was our fault, we ordered the wrong size bags, because we had never had a return before, they didn't charge us to ship it back. Emailed me the free UPS shipping label the same day. The man helped me re-order the correct size bags and I got them within like two days. It was perfect! The way customer service should be. They are a model for good customer service.

While looking through the fall-winter catalogue to order boxes for my small business, I discovered a political screed on page 863 reflecting the views of a woman I presume to be the owner of the company. I found this to be unprofessional and off-putting. As I do not take my corrugated boxes with a side of political opinions, I will be looking elsewhere for business supplies.

I have been a customer now for just over 5 years and I have NEVER been disappointed. From the professional and helpfulness of their customer service team to delivery. I needed help with carton sizing and reliability of what they would recommend. The service representative went above and beyond helping me to find what would work best. The product arrived the next day and I was not disappointed. I would highly recommend this company and their services as you will not be disappointed. If you are, then I'm sorry to say the fault would be on you, not them.

We searched online for a reasonably priced picnic table and came across ULINE with a cost far below other sellers. We purchased it August 2nd with a delivery date of August 7th.perfect. Then received a notice it had shipped the evening of the 2nd and it arrived noontime on the 5th right to our door and unbelievable well packaged-- 2 days early! We were EXTREMELY impressed and very satisfied with ULINE'S Customer service updates, our purchase and their streamlined delivery service. We highly recommend this company and would not hesitate to purchase from them again. 5 S*T*A*R*S*!

I had to review them with 1 STAR because 0 stars are not allowed. These guys are a joke. I did the first order. The delivered smaller size boxes even if the code was ok. I called them and I asked them to return them and to make a replacement with bigger size's boxes. They wanted to charge me for the second order while they sent the wrong ones. This is definitely the first and the lat time I order from them. Bad products worse customer service

Businesses may need more than 30 days to return products as sometimes projects are delayed. Uline will not accept any products after 30 days; not even a restocking fee. Keep this in mind when ordering from them and if you are unsure of wanting to keep the products or not. I have been ordering from Uline my entire career and this left a really bad taste. I will be ordering more from McMaster as they do not have an issue with returns! Good luck!

I started a new company and Uline sent me a massive paper catalogue in the mail that I never asked for, putting me in the uncomfortable situation of throwing it into recycling or leaving it laying around my office cluttering the place for no reason (as I certainly won't ever spend money with this company). Sad waste of money and willful disregard for our planet.

I am by no means a bulk shopper when it comes to purchasing quality packaging for our small company. And yet, ULine was the only wholesale package company that had the products we needed in stock. I didn't get the best price, but for the fast shipping and customer service, it was well worth it. Our graphic designer was on a tight deadline to create labels for the product packaging still in transit. So we reached out to ULine at midnight over the weekend to request the exact specs to ensure the labels were ready when they arrived. ULine responded immediately. Yes, at midnight on the weekend. They provided detailed PDFs for all three containers. By the time the labels were created two days later, the ULine shipment had already arrived at our door. They were perfect and of the highest quality. We are so grateful. From now on, ULine will be our go-to for product packaging.

They may have good, affordable products; however; they assign delivery to a company and then don't follow up with them to see if the item was delivered. I am trying to set up a delivery appointment for the third time in two weeks. Their claim on their website that they offer quick delivery IS A BIG LIE! I will never buy anything from ULINE again!
Order # *******

I was initially thrilled to receive it as a birthday gift, and it served me well for about 18 to 20 months. However, my excitement quickly turned to disappointment when it began displaying a code 13 error. This code could indicate a variety of issues, none of which are easy to fix.
In my quest to resolve the problem, I reached out to two different repair companies (recommended by Uline), both of which were unable to restore the machine to working condition. What's more disheartening is that both repair companies shared their opinion that this product is among the worst they've encountered and recommended purchasing a Scotsman instead.
I also contacted Uline for assistance, hoping they could help resolve the issue under the two-year warranty. Unfortunately, they refused to assist, citing the lack of an original invoice from the first repair shop. This entire experience has left me deeply dissatisfied with both the product and the company's customer service.
I feel compelled to share my experience to warn others about the challenges I've faced with this product and the disappointing response from Uline. My hope is that others can make informed decisions when considering their own ice machine purchase.

I purchased three air freshener dispensers with six air freshener cartridges 4/10/23 to improve the air fragrance in the house. I installed them in strategic places and after a few days, I didn't smell any difference in the ambient. The dispensers do not dispense the aroma. You have to come as close to touching the cartridges to smell the contents. As for their return policy, it stinks as you pay for the return and are charged a re-stocking fee of 30% of the total price.
Will not be buying from them again.

The worst item I have ever purchased...uline is totally none responsive...they won't fix the unit or replace it...it completely ices up within 7 days. The picture is afte 4 weeks of use

Not sure how anyone could use this company not only are they terrible in customer service their owners are insurrectionists who are actively trying to DESTROY AMERICA. Spend your money somewhere else, maybe with a company not run by a billionaire couple who couldn't give a damn about America or it's People, "We the People" will remember you...

We bought Uline Industrial Tape Convenience Pack - 2 Mil, 2" x 110 yds, Clear and we will never be able to use it. Called Uline after 6-9 months (you know life is busy) simply Uline said "it too late to return" we request for exchange but it was declined. Don't buy that tape but buy instead "JARLINK Clear Packing Tape (12 Rolls), Heavy Duty Packaging Tape for Shipping Packaging Moving Sealing, 2.7mil Thick, 1.88 inches Wide, 60 Yards Per Roll, 720 Total Yards' YOU WILL LOVE IT. It is very strong, never ripped up and cheaper than Uline.

I would prefer to give them 0 stars if I could. We continually try to get them to STOP SENDING me their environmentally unfriendly catalog numerous times throughout the year. I received 3 just this month alone! How can a company survive by offering awful customer service, old school wasteful mentality and fail to adapt to today's online shopping models? Go away Uline, and take your waste of a catalogue with you.

We order all of our shipping supplies for my office from Uline. They have everything we need. The only complaint is the cost of shipping, it is extremely high. It would be nice if they had a cheaper option that took a little longer to arrive instead of defaulting to 1-2 day shipping. Not everyone needs their supplies in a rush.

This company supports the extreme right-wing, as well as donates millions to anti-LBGTQ+ campaigns. I am embarrassed to have their logo on our shipping boxes. We will not purchase from them again.

Stop sending these damn uline catalogs every damn week! It's the same thing over and over I don't have time to look at it every week!

I bought ice packs for the 2nd time. They were not the same as the first time. Wrote a email and with in 30 mins I had a phone call trying to fix it. They sent me a second batch. They were not right either. They told me to just keep them and if I wanted they would do a quality check before shipping they did it to make sure everything was correct. Best customer service I have ever seen. Thank you.

Paid extra for it to be delivered and the driver was too lazy and kept make excuses - never will we use this company again

I ordered a custom rug for my sons store. They said it would be shipped in 7 business days. Well, I got it in 5! Very happy and just in time for Christmas. Customer service was excellent. I gave it 5 stars because I was super happy about everything. For the money, the product could have been a little better quality though. It's pretty thin but I'm overall happy.

I ordered some sticky pads (over 1,000) with my company's promotional project. The shipping cost was $800, that's more than half of what my order was! When I spoken with the manager he did the shipping is calculated by weight and that he couldn't lower it. I explained that it was over my budget and asked if he could lower it he said no, I asked if we could pick up he said no. We ended up not getting the order after we paid for it. They are greedy and horrible people. Don't use them.