website thubmnail of Uline
How would you rate Uline?
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New York
1 review
0 helpful votes
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Well oiled machine.
December 15, 2022

Lighting fast shipping and 100% accurate every single time. We have been with Uline for over five years and never had one issue, not one. We will never leave this company.

Date of experience: December 15, 2022
Maine
1 review
1 helpful vote
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Maker of bad boxes
December 5, 2022

Have bought in the past from Uline, many times. Recently got a bad box batch, miscut and misglued. Customer service blew me off. No more Uline, bye,bye.

Date of experience: December 5, 2022
Arizona
1 review
6 helpful votes
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Not worth the risk
March 20, 2023

This company supports the extreme right-wing, as well as donates millions to anti-LBGTQ+ campaigns. I am embarrassed to have their logo on our shipping boxes. We will not purchase from them again.

Date of experience: March 20, 2023
New York
1 review
0 helpful votes
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We bought Uline Industrial Tape Convenience Pack - 2 Mil, 2" x 110 yds, Clear and we will never be able to use it. Called Uline after 6-9 months (you know life is busy) simply Uline said "it too late to return" we request for exchange but it was declined. Don't buy that tape but buy instead "JARLINK Clear Packing Tape (12 Rolls), Heavy Duty Packaging Tape for Shipping Packaging Moving Sealing, 2.7mil Thick, 1.88 inches Wide, 60 Yards Per Roll, 720 Total Yards' YOU WILL LOVE IT. It is very strong, never ripped up and cheaper than Uline.

Date of experience: June 28, 2022
Texas
2 reviews
3 helpful votes
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AWFUL AWFUL AWFUL COMPANY! Confirmed 3 TIMES my address and phone number. Sent it to the wrong address and driver didn't even call the right number. I had to leave work and lost over $150 from cancelled customers and now I may miss my sons regional track meet because of all of this. I am beyond MAD right now! NO EXCUSE FOR THIS! Not to mention my last few orders of bubble bags have been the incorrect size (shorted by a solid inch and less quantity in the boxes than stated on the outside of the box.)

Date of experience: April 20, 2021
Florida
1 review
18 helpful votes
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Not sure how anyone could use this company not only are they terrible in customer service their owners are insurrectionists who are actively trying to DESTROY AMERICA. Spend your money somewhere else, maybe with a company not run by a billionaire couple who couldn't give a damn about America or it's People, "We the People" will remember you...

Date of experience: July 14, 2021
North Carolina
1 review
0 helpful votes
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I ordered a CASE Of reflective tape. Ad stated $58/10 rolls per case
I paid 89$.
They sent me ONE roll.
And when I called said I needed to speak to someone because I received one roll of a 10 roll case order...
The lady knew EXACTLY who I was;
( "is this grace?")
SO they obviously had been expecting a complaint call because they knew they ripped me off. I worked all damn day for a ROLLof tape?
My $#*!.
It's tape.not gold. They are a scamming bull$#*! company. She went on to say it was $58per ROLL & shipping was $17.the ad clearly says10 rolls per *******@58$.
In the bottom when u click it shows a SMALL worded:
(58p. Roll)
They know u are to be misled. Dont buy from a company that purposely mislead and rip people off. Buy supplies at lowes or hell even Walmart atleast u know what to expect!
Let them go bankrupt.
They deserve it.
If u look at there website it's set up to set you up.
You can buy the same $#*! at lowes or home depot for $10@ roll.
Don't fall for this bull$#*!.

Date of experience: November 23, 2021
Canada
1 review
0 helpful votes
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This place is awesome, had my order within 2 days, one chair had an issue the customer service person, Jessica, was absolutely awesome fixed the issue and I ordered more!

Date of experience: May 15, 2021
North Carolina
1 review
5 helpful votes
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We've purchased a couple of products from them and have been sorely disappointed in the quality. Their customer service and and willingness to stand by their products are regrettable.

Date of experience: June 29, 2018
Canada
1 review
0 helpful votes
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Even if you wake up every morning dreading the start of your work day, you might still count yourself lucky that you don't work for one of these employers.

Date of experience: May 31, 2022
Florida
1 review
0 helpful votes
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Age Discrimination
January 31, 2023

I have applied for several jobs due to the company I worked for did a RIF and with my years of experience in management I have dated myself and you would think that basic jobs in the Warehouse would easy to at least get a face to face interview.I have applied for every job they have listed with the following response "Thank you for your interest in the Warehouse Manager - Nights position at Uline.

For each open position, we receive interest from many talented individuals. A team of professionals reviews each and every submission received. Unfortunately, you have not been selected to continue in our process for this position.

We wish you the best in your future career endeavors.

Sincerely,
Uline Human Resources"

I have worked at Walmart distribution center and yes they don't pay as much as ULINE but they don't discriminate. I might be 51 but I am in great shape. It is sad to see so many companies that are not what they portray themselves as fair company until the consumer or other companies stop utilizing companies that don't live up to ethical standards I saw this with my mother and everyone should stand up and against age discrimination, as long as you can do the job well then you should have a chance.

Date of experience: January 31, 2023
California
1 review
0 helpful votes
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I recently ordered a Gamma Seal screw top lid for a 2 gallon bucket online from Uline. It turned out that I wasn't able to use it because it didn't fit the bucket I had nor ones I tried at other stores. Uline's customer service is available 24/7 every day of the year. I called their customer service late on a Friday. The person who took my call, looked up the specific item I had purchased, found the necessary spec's for the bucket the lid would fit and emailed them to me. She was patient, courteous and helpful. I still wasn't able to find the right bucket in stores near me. Uline sells the correct bucket, but only in minimum quantities of 5. I emailed them asking if I could buy a single bucket. Within minutes I received a phone call from customer service. They were not able to sell me a single bucket, but they very willingly offered to just re-imburse me for what I paid for the lid without even shipping it back to them.
I could not ask for better customer service and appreciate how they treated me.
On a separate note, I am a retired science and woodshop teacher. When I was teaching I occasionally purchased products from Uline for my science labs and shop classes and was always pleased with the high quality of their products.

Date of experience: January 22, 2022
Massachusetts
1 review
9 helpful votes
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Avoid At All Costs
July 28, 2021

Sadly, Uline and the people who run it are crazy, heartless, greedy conservatives. Avoid at all costs. Don't support people who are anti-human rights, anti-environment and 100% greedy.
GO ELSEWHERE.

Date of experience: July 28, 2021
South Carolina
1 review
4 helpful votes
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I bought a work table with caster with breaks
Problem began when caster did not work I had thenm replaced they gave other casters with breaks which worked and they are not willing to make new caster for $2000 Table I have called and spoke to everyone very polite but not practical
Please stay away from this Corporation.
They are not Knowledgeable about their product
Not a good Company to deal Sorry

Date of experience: January 31, 2021
Florida
1 review
7 helpful votes
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They wouldnt give me a credit for my next purchase for two items that were damaged during shipping. So i had to eat $25 on two wine shippers that were already overpriced. USE UHAUL for shipping supplies, free shipping and cheaper prices, ULINE YOU SUCK

Date of experience: July 28, 2020
Washington
1 review
14 helpful votes
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Unsustainable and Unethical
September 17, 2015

Over 3 months ago we discovered that Uline was charging us shipping based on the weight of what we ordered. Everything that we ordered from them came with 1 if not 2 of their giant catalogs. We asked it to stop, we were told it would. The very next week we got 3 catalogs in the mail every other day of the week. We got over 10 catalogs in one week. We called again, again we were told it would stop. The next week 10 more, finally we called again and demanded this stop or we were going to take action. We were told it would stop. The frequency of the catalogs have slowed down, but today we got 3 catalogs. The person we spoke with on the phone told us it could take months for us to be removed. IT'S BEEN MONTHS! She said that there was nothing more she could do and that we would likely continue to get catalogs. WHY! Why do you need stupid catalogs?! All of your products are online, there is no damn need! They are just wasting trees and paper, and this is completely unethical business practice.

Date of experience: September 17, 2015
New Jersey
1 review
2 helpful votes
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I saw this lovely chair online, it was leather and the right color. Place the order and within 20 minutes, I received a call. The gentlemen on the other end stated my order can't be processed since the shipping address doesn't match the billing address. I order on Amazon and send people stuff across this country all the time so this literally made no sense to me. I informed him that I'm temporarily living in Atlanta but I reside in NY. Still wouldn't budge, no alternative suggestions were offered, I in fact asked if there was another way to verify that I am who I am. He says, you can add the shipping address to your card. I asked, will you see that change immediately, he said yes. I proceeded to update my address, to no avail he was unable to see the change. In 2020, there must be a plethora of ways to verify identify for e-commerce business. So clearly ULINE is lacking in this dept.
Out of complete frustration, I simply canceled my order. First time discovering this company and what a bad taste in my mouth you've left. No company will ever get my hard earned cash and treat me like a common criminal. #NO THANK YOU AND NEXT

Congrats ULINE, your star employee located Kenosha, WI just lost you a $300 dollar sale incl. Shipping, taxes. Businesses are revising their business model and demand for office furniture will decrease. Take note as this type of non-sense doesn't fly on the consumer level.

Date of experience: June 2, 2020
Mississippi
2 reviews
1 helpful vote
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Frustrating
September 23, 2023

Stop sending these damn uline catalogs every damn week! It's the same thing over and over I don't have time to look at it every week!

Date of experience: September 23, 2023
Texas
1 review
1 helpful vote
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Bad product
May 30, 2023

Both fridge and ice maker broke within a year
Even worse customer service
Buy something else
For the money should be much better

Date of experience: May 30, 2023
New Jersey
1 review
3 helpful votes
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Junk Junk Junk
July 10, 2019

Bought a heat sealer, didn't work day 1, charged for repair parts. Told me it was a service issue! $150 down the drain

Date of experience: July 10, 2019

Overview

Uline has a rating of 2 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Uline most frequently mention customer service and small business. Uline ranks 73rd among Industrial Supply sites.

service
39
value
40
shipping
36
returns
26
quality
35