Uline

I have been trying to get off Uline catalog list forever. When I call to do that, I am hung up on (I have called more than once). When I fax a request, the catalog still comes with a name variation. If I ever did need a supply they offer, there is no way I would order it from them. Their idea of marketing by continuously sending these enormous environmentally unfriendly catalogs had the exact opposite affect on me and evidently others as well if you read the reviews. Except for two posts most likely from employees of the company. Run! Go to a local office supply store. I can't save myself but I can save others!

Used to deal with this company years ago and was never very happy with the pricing nor the restrictive policies on shipping (they ship out quickly, but refuse to offer more economical shipping options). Stopped buying from them many years ago, but just today (a Sunday, no less) I received a huge catalogue in my mailbox. I have moved out of the province and was rather concerned about how they got this address, so I called to look into it further. All they would tell me was that I had been added to their mailing list, but claimed they could not trace who added me nor when. When I pointed out that they really ought to keep track of such info if they felt free to spam people with a 3lb. Catalogue, they would only offer to remove me from the list.

They won't stop sending us these massive, heavy wasteful catalogs. We've never bought anything from them. THREE catalogs to three different small businesses in my building end up on my desk every time they send them out. We have tried their web form three times now to get taken off their mailing list that no one here has ever asked to be on. We don't even order from them - we use local stores. Completely unsolicited.

If your a minority female don't bother applying you will waste your time. I have lots of job experiences and is currently still employed at a very lucrative employer but I somehow could not land a job at Uline. The day I went for my interview I saw one American Asian girl out of approx. 100 people in the building. The mass interviewers were all men. I didn't see any females do interviews. They also asked irrelevant questions like how much do you make now? Who's your favorite boss? And how many times have you been absent in the last 12 months. Honestly those questions are irrelevant to hire people to work for the company. Those questions are to prejudge you in reference to your past. After I left the company in Lacey I did my own research and found out this was an American Company and it makes sense as to why I didn't get hired on. I'm an Asian Female. With lots of work history and experience and been on more than 50 job interviews in my lifetime yet I did not get hired on. MMhhhh

I ordered the first time 6 years ago and now I keep receiving their useless catalogue probably for a lifetime. To shoulder the cost, they have a markup of at least 100% on all shipping fees (probably even more). Pricing is already ridiculous in general, but shipping fees takes the biscuit!
The cheapest shipping for a bundle of cardboard bins was 66 CAD with Purolator. So I ordered from Globalindustrial.ca for 15% lower price and 23 CAD for 1-Day delivery with UPS.

I was a long time customer of uline and spent a lot of $$ there until I had a very bad experience with their customer service and decided to shop around. Much to my surprise I found that pretty much every single thing that I was ordering regularly from Uline (packing tape, cartons, shelving, akro bins, gloves, safety equipment, labels, etc) was much cheaper elsewhere. Most of it was cheaper from Amazon - which floored me because I had never questioned whether or not uline was giving me a bad deal.

So, thank you Uline, for your terrible customer service. I have saved a ton of money shopping elsewhere for my packing and manufacturing supplies!

We placed an order and cancelled the same day but were told that because the item was placed on a truck we would still be responsible for shipping charges.
Based on other reviews this is common practice for Uline. There should be negative stars for this practice.

I was looking to purchase a second hand dolly that I bought a few years ago at my local hardware store. It was on sale there for $30 and has been a great piece of equipment for hauling my Costco shopping items from my car into my home. It folds down into a few inches, can support up to 330 pounds and fits easily into my trunk. My hardware store doesn't carry it anymore so I did an online search and got a number of "right on the money" hits. Uline was selling this dolly--an exact match to the one I own--for $85 plus shipping. Their shipping prices are outrageous. Then I checked the Amazon link and found the dolly--also an exact match to the one I own--for $45 plus free next-day shipping. It arrived today, I assembled it in minutes, (easy attachment of the 4 wheels) and I'm good to go. Bottom line. Uline, as most people on this thread have discovered, has become an obsolete ripoff. Avoid it.

We have been with Uline for years, and this past year the quality of the boxes have been insane. I barely put any pressure on the side of the boxes and they will fall apart. I have to tape up the sides because of it, and it's something that we should not have too. Definitely do not recommend to others, plus prices shot up a crap ton.

Not a reliable dependable employee answering telephones at all in this company! False advertisement! Reliably inconsistant telephone service! Products sold so difficult to use they have to be a joke! Ordering from inline is like wishing in one hand and $#*!ting in the other!

I just wanted to take a moment to say how much I appreciate Uline from A-Z. I ordered my new L-shaped, stand-up desk on Thursday around 4pm. It was delivered to my home on Friday at 11:00am the next day.
I already had my handyman scheduled to come put it together on Saturday. Few hours and it is complete!
There were no missing parts, no damage, exactly what I ordered. Life is GOOD!
Thank you, Uline, for truly awesome service. It took me less than 15-mintutes to order this via phone with a real person. I am one happy camper and love this new desk.

Well I have been buying for year in this store, I buy table sealers, supposedly they have 30 day warranty, for years not claiming it, but having a lot of issues with sealers that they last 2 weeks so, I decided to call them and have them fixed it was a fight over the phone to get a label when they received sealers they said it was broken once sent it back never fixed other times, the just sent it back without fixing them it, I called them when they called me they wanted to charge me for fixing them, knowing I sent it back because they never fixed them. Honestly if you want to lose your money and patience buy there, otherwise please run away they not even know what to say when you ask them about warranty

A big shoutout to the Uline.com customer service pro who found my recent interaction with the sales team suspicious & calmly instructed me to call the police. Everyone took this interaction seriously EXCEPT the sales team. I didn't catch your name but you truly did a spectacular job and showed care and concern for your customers.

I'm an almost 20-year Uline customer and I've never once had sales reach out to me. Then, out of the blue a male intern calls and wants to meet me and wouldn't take no for an answer. There were half a dozen red flags that made me suspect that this was an unsafe meeting (not the least of which - why does it take 20 years to be recognized as a customer). So, I called customer service. The kind CS rep advised me to take a safe approach. She informed me that my sales rep was a woman and to not attend the meeting. And, more importantly, to call the police. My local police department took it very seriously, too, and was planning to meet me at the agreed-upon location to investigate this unconventional sales practice.

Management called to apologize, trashing the customer service rep. The real fault is that Uline's sales team used very creepy practices to engage a 20-year-long client raising suspicions with even my own local police department. The whole incident was extremely disturbing. I'll never use Uline again.

Uline use very expensive carriers and then make it impossible to arrange a truck for pick up. I wanted to pick up an order and sent the Bill of Lading to the Uline Warehouse, but they did not accept it. I had to change my mind and use their expensive carrier (Averitt Express). Also, they always add tax to the bill for packaging material although our company is sales tax exempt.

We purchased a mobile storage cabinet and it was the structurally wrong. We have experience how to put it together but it would not work. Any attempt to return would not be successful, there's always a reason to reject a service.

Very horrible customer service. If you purchase anything from them there is a very small tab when you checkout saying that you will get free items. We have ordered from the for years with thousands of dollars of orders and we never see that tab until recently. Shoot them an email asking if they will honor the free items since we have paid and we just never see the tab until recently. Their answer is flat no. I mean c'mon. After a customer spent so much money at your store and all we ask is 1 time free item and they just say no. You can pay for them (which is wayyy over price. For example: camping lamps for $45 which you can pay for $15 from Amazon prime)

They say you can pay for something that is supposed to be free. Horrible customer service and they don't care if you are happy or unhappy customer.

Discriminatory Company - that does NOT support local small business.
I have been trying to order glass mason jars from this company - in bulk for months. They refuse to sell to any customer that was not a customer previously?! How does that even work? Lol, they allow me to order all other products on their site except for glass jars - which is what I need for my small home based business in Calgary. I offered to pick up. I explained to them that as a single mom, this business is my livelihood and during COVID I cannot order or pick from the USA. Their logic makes NO SENSE at all. Shame on them for choosing who is allowed to purchase Mason Jars. This company does NOT support local small business.