This incident happened on Wednesday July 7.

This truck driver decided to not backup from the driveway. He decided to take a turn on the front lawn, damaged the tree and lawn, AND almost ran over my father when my father tried to stop him. Also could of damage the structure of the house due to the wide turn he was making. He sped down the hill. I'm surprised the truck didn't tumble down the hill at that speed. If he doesn't know how to back the truck down the hill, he should not become a truck driver, and lose his license. Other truck drivers who had delivered items that I ordered line have been able to back down the driveway with no issues. The fact Carolyn Leary said the items should be delivered at the mail on the street instead of in front of the house tells how she runs her delivery business.

ULINE told me not to worry when I called to discuss what happened that day, and they said they believe me so they don't need proof, and will have their carrier XPO contact me. Andrew McLean from XPO contacted me to send him the videos and photos for proof. Then he had his contractor Carolyn Leary.

Carolyn is very unprofessional. I had to reach out to her when she did not contact me on the phone like she said she would in the email. Never returns my emails after I sent lawn repair estimate she requested on August 5th, even when I cc'd XPO Andrew McLean on August 16th, and 18th. On Wednesday August 25, she stated she was on the property taking photos and there was no damage. She is refusing to pay the lawn repair estimate and so is her truck driver. The fact she trespassed on private property when the delivery is done is a huge red flag that ULINE, and XPO is completely ignoring. She did not make an appointment to come onto the property. Also, she never took my name and phone number to have someone call me by hanging up the phone on me during mid-conversation. I want her company name.

The fact that I requested from Andrew McLean, Justin Gould, and Melanie Lopez who all worked at XPO to provide the photos that she sent, the name of Carolyn Leary's business that she runs, and the name of the truck driver since yesterday with no response tells me they are protecting themselves, Carolyn Leary, and the truck driver. So it appears to me they are either friends/families and have done this to other customers and have gotten away with this.

Melanie told me she doesn't want to be sue by the truck driver for not paying his wages. Why would XPO deduct the wage? That's highly illegal. The fact she even suggested that just shows me how they are treating their truck drivers and how dumb she thinks the customers are. She's on the truck driver's side that the lawn repair bill by stating it's expensive. I mean what did you expect it would cost to damage someone's private property? She told me she will let me know when the landscaper to come by to do the estimate probably today Friday August 27th at the earliest despite the fact I already provided proof of videos, photos, and got the lawn repair estimate.

It appears to me ULINE and XPO is continuing to business with Carolyn Leary and the truck driver's by not providing photos that she took by trespassing on the property, does not provide her company name and the truck driver for customers' safety concern, and falsely claim this issue has been solved in July when it didn't. Also, it appears to me ULINE and XPO are passing the lawn repair estimate back and forth by refusing to pay, ignoring the facts someone they worked with is willing to run a customer over and damage property, and trespassing on the property, and lack of communication and lack of concern for the customer's safety. Also, the fact ULINE never follow up with me to see if it's true this issue has been resolved in July according to XPO just tells me they are on their carrier's side.

I will file a complaint with State General on upcoming Tuesday if I do not receive the information requested by Monday because this has gone long enough and the issue is not being taken seriously by either party.