Tiffany R.

I was initially thrilled to receive it as a birthday gift, and it served me well for about 18 to 20 months. However, my excitement quickly turned to disappointment when it began displaying a code 13 error. This code could indicate a variety of issues, none of which are easy to fix.
In my quest to resolve the problem, I reached out to two different repair companies (recommended by Uline), both of which were unable to restore the machine to working condition. What's more disheartening is that both repair companies shared their opinion that this product is among the worst they've encountered and recommended purchasing a Scotsman instead.
I also contacted Uline for assistance, hoping they could help resolve the issue under the two-year warranty. Unfortunately, they refused to assist, citing the lack of an original invoice from the first repair shop. This entire experience has left me deeply dissatisfied with both the product and the company's customer service.
I feel compelled to share my experience to warn others about the challenges I've faced with this product and the disappointing response from Uline. My hope is that others can make informed decisions when considering their own ice machine purchase.