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Milly Bridal UK

How would you rate Milly Bridal UK?
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Brazil
1 review
14 helpful votes
Follow Janet P.
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I just received my dress last night and i couldn't have been more happy about it! It fit like a dream only because i got it altered on the options they provided. It is worth paying extra so you can get it altered to your body perfectly. It's a very beautiful form fitting dress that's great for all sizes and let me tell you i'm not small! I would recommend this site to everyone who wants to get married because the service, speed of delivery and quality of their product is wonderful and the price affordable! As a side note i honestly have to say after i was in the dress and looking at myself in the mirror i did scream like a little school girl because it was just that pretty!

Date of experience: July 26, 2018
GB
1 review
14 helpful votes
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Beautiful dresses
July 14, 2020

I am very happy with my dresses, colour is as expected and they arrived quickly. A fee minor alterations are needed but this was expected as I ordered closest to our measurements but not exact. The picture attached is before alterations. I was kept informed all the way through the process and so happy I went ahead with the order despite seeing some negative reviews.

Date of experience: July 14, 2020
Indonesia
1 review
0 helpful votes
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OMG, I have no words! We were speechless when we received the dress! Simply gorgeous and stunning! Thank you for always communicating with me and responding quickly. Thank you for the quick shipment. What a beautiful dress for such an amazing price. I will do business again with your company! Very happy customers!

Date of experience: September 4, 2019
Philippines
1 review
0 helpful votes
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Affordable dress.
January 21, 2019

I really love how my dress turned out, the fabrics and materials are so pretty. I got mine custom made to fit my body size and it fit really well, it was a little too long but I'm not too fussed about that. I would recommend purchasing this dress. Thank you MillyBridal for my beautiful and affordable dress.

Date of experience: January 20, 2019
GB
1 review
5 helpful votes
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This is a fraudulent operation, you pay they then offer when dress does not turn up 20% of what you paid as a refund. Great business 80% profit for nothing. So i had to get this into the world, i am a journalist /filmaker and a will be digging deeper.

Date of experience: May 22, 2018
Spain
1 review
0 helpful votes
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Daughter getting married next month and she chose MillyBridal dress for the maids. Shipped quickly and did not disappoint! Very good quality as far as the stitching and lining. Lace undamaged and color perfect. A sweet and simple classic look. Recommend!

Date of experience: October 16, 2019
GB
1 review
2 helpful votes
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SHOULD BE NO STARS". Absolutely disgusting company. Says UK company but from China. Said returns are available, then we are refused, as said dress made to measure. But we picked from drop bar for size. Gave no measurements, so how can be made to measure. £129 for something totally different from picture. Now have a very upset teenager with a no dress for her prom. Shame on you Millybridal.

Date of experience: June 7, 2019
Milly H. Milly Bridal UK Rep
over a year old

Hi Derek,
Thanks for your feedback. We are sorry for making you unhappy.

Firstly, We are the UK based but most of the dresses will be shipped from Hong Kong where we own a factory. For the quality, most of the dresses listed on MillyBridal are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity. And you also can check our real photos: http://uk.millybridal.org/style-gallery/all/

Secondly, For the return, because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html

Pls, feel free to contact us if you have any questions. Our email address is service@millybridal.org. We are always here to help.
May you have a good day and keep in touch.

Kindest Regards,
MillyBridal Customer Care

GB
1 review
0 helpful votes
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Lovely made dress
July 1, 2019

I ordered my wedding dress from this site.
The dress arrived on time and it fitted perfectly. No alterations were needed. It was made really well. I was so happy with it and have recommended to other people. Great prices too.

Date of experience: July 1, 2019
Milly H. Milly Bridal UK Rep
over a year old

Dear Tasj,

Thank you for taking the time to write your review. We at MillyBridal really appreciate this.

Best Regards,
MillyBridal Customer Service Center

Brazil
1 review
0 helpful votes
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Dress looks great
December 14, 2017

Nice dress. I will definitely need to have alterations done. It is too big in the breast area, spaghetti strap does not stay up, too long, little tight in stomach area but cuz losing weight that part will be fine.

Date of experience: December 13, 2017
South Carolina
2 reviews
0 helpful votes
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I got my new dress today. They are totally amazing: 3 Little bit bigger, but that was in plan :) (my weight changed often) I never expect that materials will be so nice and how dress are made, my god looks more than professional. Thank you so much. Surely it's not my last shopping here:)

Joya Novak

Date of experience: March 17, 2018
Lithuania
1 review
0 helpful votes
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I just wanted to say that I was very impressed by the overall service of MillyBridal. Perfect tailoring, good quality and fast delivery, all of those left me a deep impression. The most important thing i want to say is that you guys were great in communicating with me and helping me to track my dress. You are very nice.

Date of experience: February 13, 2019
Serbia
1 review
1 helpful vote
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I am extremely pleased with this dress and am so very happy I decided to order with MillyBridal! I bought this dress, and the color was the perfect shade not to bright. The dress itself is extremely well made and fit me perfectly. I am a size 12 normally, with larger breasts, but this dress was so flattering! I received compliments all night at my event and felt like the bell of the ball. I got called "posh princess" many times! I would recommend this dress to anyone, and will definitely be ordering from this site again soon.

Date of experience: April 1, 2019
GB
1 review
22 helpful votes
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Rip off
May 16, 2017

DO NOT USE. Ordered a dress from them in March for daughters prom. Arrival date was April. I missed the delivery so rang and asked for it to be delivered to my local pickup point. Two days after I went in but was told I couldn't pick it up as I didn't have an email or text and no photo id. Rang delivery company the next day and they said milly bridal had requested the dress back. I've online chatted with milly Friday 3 times. The second time they said they would send out another dress so waited another 2 weeks and nothing. They fobbed me off each time. I've emailed them twice and got a reply today. They told me the dress has been ruined and they will make another one and I need to pay £80. Wish we had read the reviews before buying.

Date of experience: May 16, 2017
GB
1 review
1 helpful vote
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Stay Away! Thieves!
April 6, 2019

I found out that they did not accept returns immediately after ordering and I cancelled my order straight away. They said they would return my money but they haven't. They have been holding over £200 of my money for two weeks now without any reason whatsoever. Thieves!

Date of experience: April 6, 2019
Milly H. Milly Bridal UK Rep
over a year old

Dear Jana,
Sorry for letting you down. It takes some time to get the refund. However, you will surely get the money. We will not cheat any of our customers. Once the refund has been processed by us, it usually takes 10-30 business days for the funds to be credited to your account, depending on your bank or payment service.
And our after-sale customer service has made a refund for you 2 weeks before. Please feel free to contact us when you have any problem? Our email address is service@millybridal.org.
Thank you for your understanding and cooperation in advance.

Best regards,
MillyBridal Customer Care

GB
1 review
1 helpful vote
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Prom dress
August 18, 2021

So happy with my daughters prom dress. We opted for custom made and the sizing is spot on. It fits perfectly the colour was exactly the same as shown on the website. Communication between myself and the company was very easy using WhatsApp. Definitely recommend this company

Date of experience: August 18, 2021
Italy
1 review
1 helpful vote
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This dress was truly one of a kind! I wore this to my senior prom and got so many positive compliments on it! I loved how comfy, flowy, and fitting it was for my petite body - which is amazing because I never fit anything. Overall, the shipping & service was amazing. MillyBridal updated me throughout the whole process! I customized my dress to my exact measurements - and even took a little off just in case - and it fit perfectly! If you're nervous about ordering this dress i'm happy to answer any questions you have!

Date of experience: March 28, 2019
Spain
1 review
0 helpful votes
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Got this gorgeous dress yesterday. Given that it is so close to prom I was pleasantly surprised at the fast delivery approx 3 weeks to UK. The quality and workmanship are excellent, better than I was expecting as it was my first time ordering from here. The lining is not paper thin and the dress has real weight to it. The photos were a pretty accurate representation of the actual dress. I ordered to my largest measurement bust as I straddle sizes, and it is a little too big. About 1" in the bust and 2" in the waist. Luckily my mum and I can sew so we should be able to do the alterations ourselves.

Date of experience: May 9, 2019
Texas
1 review
0 helpful votes
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I bought this dress for my Graduation. I loved this dress and the colour was beautiful. I got custom sizing which I highly recommend because it fit perfectly when it arrived, slightly loose on the waist however I am not sure if that was possibly due to losing weight during my exams but it ended up being a good thing because it meant that after eating dinner my dress was not tight on my waist. :D

Date of experience: January 9, 2018
Canada
1 review
0 helpful votes
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Perfect Dress
May 10, 2023

At first, I was a bit nervous ordering my prom dress online but I am very pleased with the outcome. The dress came way before expected and the company replied to any concerns I had right away. I also got my measurements done custom and I had a few requests to change the dress to my liking and it was perfect. I definitely recommend this website if you don't wanna spend too much on a prom dress!

Date of experience: May 9, 2023
Brazil
1 review
0 helpful votes
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Absolutely stunning! Made to size and fits perfectly, the beading on the waistline and across the back is so intricate and beautiful. Dress arrived earlier than timescale which is a bonus! Not to mention fantastic value, if you are planning on a beach wedding this style dress is perfect, its much lighter than typical wedding dresses and flows beautifully in the wind.

Date of experience: November 25, 2017

Overview

Milly Bridal UK has a rating of 4 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress and good quality. Milly Bridal UK ranks 8th among Wedding Dresses sites.

service
97
value
98
shipping
97
returns
51
quality
97
+130