U-Haul

Rented a truck a few weeks ago with excellent service from the clerk on Pulaski Hwy in Baltimore, MD. She took my license, made a copy and got me on my way in a few minutes. Today I tried to rent another truck, with the misfortune of getting a different clerk who insisted I had to take my own photo of the drivers license with my phone, and refused to help me when I explained I had no phone with me. She was rude and dismissive. White, thin, 50-60 yrs old. Will find another rental company from now on.

I had a very bad experience with uhaul and the way their people treat us customers like we're the ones taking food out their mouth. Last year I rented a big truck and they charge my card in advance over $178 the person clearly told me that that was not the final pricing and that when the final pricing was determined which it was close to $400 the $178 was going to go back into my account. I tried to talk to this people and all they could say was that I got the wrong info and that was it…,So no more U-Haul for not today not ever!

So I was following a lady who rented a trailer from uhaul. It came off the hitch. I stopped and reinstalled the trailer correctly. The regional manager came by and was like oh don't worry about it we will give you this one for free. I was so missed at him. The lady didn't want to take the trailer because she had to go to west Virginia with it. Please explain why uhaul let's this happen. I asked her if they hooked it up she said yep. Come on guys do better

-5 stars! All review sites SHOULD HAVE a NEGATIVE STAR OPTION! This rep was ignoring me the entire time. I'd continue to wait and then ask if they were still connected. At which point she would tell me to hold while she pulled up the account number provided. I would continue to hold, at which point she sent the standard "I have not received a response in over 3 minutes, I am disconnecting the chat option." Which she never said anything after I informed her I was okay with her locating the account." After which she was completely ignoring me. Making it so obvious she just could not be bothered with assisting me since it was almost time for her to be done for the day!

Rented a cargo van, worker said just put key in drop box when I returned after hours.next day was charged 20 more dollars for not digitally signing van in. Called manager and she said some places do this and some dont...wow! Make that make sense. All they said was it was in the contract, like someone's gonna read the whole dam thing, why not just tell people this when they rent the van or truck? Uhaul, yall wrong for this, especially to loyal customers. Word of mouth can be your worst enemy!

Dangerous car trailers not fit for purpose!Dangerous Trailers Don't Hire! Picked up car trailer and brakes hardly work and this is apparently normal according to them. I was going to take back but picked up right on closing time. After driving about 20 minutes then brakes locked on and wouldn't release and I got stranded for hours! No refund either! Even the guys working there said they are dangerous and wouldn't hire themselves even though they get for free. It's only a matter of time before someone gets hurt or killed from these trailers. They shouldn't be allowed on the road

Do NOT USE uhaul to transport or belongings from one state to the next. They're delivery service is absolutely horrible. Made me wait for two weeks before I got my personal belongings. Refused to give me the transporter information. Held my personal belongings hostage and used the holidays as a excuse.

Horrible experience!
I had reserved a 10' truck in Victoria. You called me the day before my move to tell me you couldn't fulfill my reservation, and if I wanted a truck I had to drive an hour away and an hour back to get a 15' truck on the morning of my moving date in Duncan.
I get the truck and get it back to my move location to notice it has no gas in it and the truck is absolutely filled with water and sopping wet moving blankets. Water is dripping from the ceiling, pooled on the floor, dripping from the walls.
I have already taken 2 hours out of my moving day just to get the truck! I sit on hold with you and get passed from representative to representative, until there is no more time, I have a ferry to catch.
We sop up as much water as possible and line the floors with garbage bags to try to protect my things, when finally someone from roadside assistance gets ahold of me and tells me that isn't her job. She goes out of her way to look, and it turns out there is a 15' truck less than a mile away from me this entire time. So why did I drive 2 hours out of my way on my moving day to get this wet truck with no gas in it?
She tells me I just have to unload my entire move, take the bad truck to this location, get the new truck and redo all the loading into the new truck. I have a ferry to catch! We were already rushing because I accounted for taking 2 hours out of the moving day just to get the first truck.

I tell her this isn't possible and I want a refund. She opens a ticket for me and tells me someone will reach out in 3 business days and I can return the truck with as much gas as I had received in it. This was on February 21st.
I pay $120 extra at the ferry for the larger truck that I didn't want.
I return the truck and it has as much gas in it as it had when I picked it up, per your instruction. I receive an additional charge today for $278.50 for the missing gas!
I was expecting a full refund of the $856.31 I had spent originally.

Now it's February 26th. Technically 3 business days later. And you have just told me you had to reopen my ticket and someone will be reaching out in 3 more business days!

I want my money back and you should be lucky that's all I'm asking for.
This is the worst customer service experience I have ever had.

Rented a car trailer for 10 days with insurance. Truck broke down 3 days into the trip. Asked Uhaul to credit me for 7 days not used after I dropped off the trailer. They refused and stole $700 from my card. Cooperate representative name is Ashley out of Eugene, Oregon. Five four 1-seven four 4- four four 8 zero is the contact number. Total obnoxious, arrogant woman.

I have rented from U Haul many times. Their ecquipment whether a utility trailer, cargo trailer or truck has always been a great experience. From initial check in to final drop off customer experience always A-+++! They are always helpful with accessories or safety check and I appreciate that they always do hookup and release. I have traveled many times from state to state across America and locally. They are TOP NOTCH in my book! Keep up the good work people

The urgency of an unforeseen situation prompted me to swiftly relocate out of state, yet the associated fee exceeded my financial means. Advised to arrange a local pick-up and address the matter with customer service upon my return, I reached out to the corporate office seeking assistance with the fees. Initially assured of a callback from a higher authority within three business days, I patiently awaited resolution. However, after four days had elapsed, I proactively followed up, only to be directed to Lucy, purportedly the highest-ranking individual for the region.

Lucy's demeanor during our interaction was notably stern, indicating she had already familiarized herself with my situation. Regrettably, her response was devoid of empathy or assistance, accompanied by what seemed like laughter from others in the background, further exacerbating my distress. Despite my earnest explanation of the extenuating circumstances, including the involvement of sexual violence that precipitated my decisions, Lucy remained dismissive and unyielding.

In a tone that conveyed both arrogance and indifference, Lucy reiterated her unwillingness to offer any assistance, adamantly asserting her stance as if to underscore her authority. Her insistence on emphasizing personal opinions, coupled with a marked lack of empathy, only served to compound the already distressing nature of the situation. Such conduct, particularly from a company of significant stature, reflects a profound lack of professionalism and compassion.

I called advising I need a truck for 30 minutes to move a king size mattress only and would take less than 30 minutes smallest truck and only willing to pay $20 because truck would be used less than 10 miles driving. Told had one and to secure with card. I asked and you're sure you have one in Norfolk and she responded let me double check. Then she said oh no we only have a $39 one. I said I don't need that. She responded we have a $20 one in wayne 35 miles away. She failed to mention what I already knew which was that I would have to pay per mile and pay for the gas for that truck to be brought to Norfolk which would be the same or more than the $39 one available in Norfolk. How silly you all are to leave those vehicles sit not making any money when you can let someone use them for half the price when they are going to be used a fraction of the time of the 24 hour, $39 rate. No business or mathematical sense what so ever!

God forbide your one day late on payment and you get locked out of your own unit. Ludicrous... ty uhaul for making me see that your policy on late payments is enough to spoil my milk to not ever wanting to rent from your company again. Sadly I've been a customer for over 25 years.

U-Haul will not guarantee that their trailers and trucks will not leak water. I pulled their small trailer in the rain. The trailer allowed rain water into the trailer and damaged belongings that were at the bottoms of the boxes…that part that sat in rain water. U-Haul and their insurer would not cover any of the damages to our belongings. RENTERS BEWARE THAT YOU ARE TAKING RISK TO RENT FROM U-HAUL.

Booked an appointment online for a hitch install at 8 am. I was on tight schedule so I had to drive 1.5h to the nearest available location.

I arrive there and they are not aware of the appointement, and did not order the necessary parts for the install.

They managed to find the necessary parts online by chance. It has been 5 hours and my car is still waiting in the parking lot.

This is ridiculous and will take by buisness elsewhere.

If you absolutely need a car or moving truck rental on a specific date, do not count on your reservation to be honoured by U-haul. The reservation is for their benefit only and you have absolutely no recourse if/when that vehicle is not available on the day that you plan to pick it up.

I just want to say that Riley & the rest of the staff at this location at Sandy & 122nd are very professional & kind. I've never met such kind costumer service employees. They are wonderful and Riley demonstrates good knowledge of his job. I will go out of my way next time I need U-Haul, to go to this location.
Happy Customer

They have raised the rate every 8 months, I advise you not to store with them I have been a long standing customer since (2021). Loyalty doesn't matter with them only money!

I was in Kingsville, TX helping my son move. We needed a 15 foot truck and I started looking at the U-Haul locations there in town. I started out at Farmer's Exchange on 14th Street. The gentleman was exceptionally nice and helpful, but did not have the truck that I needed, so he called around until he found one. Unfortunately for me, it was located at TCB. Here's my experience.

Upon arriving at TCB, I was informed by a woman at a window that I had to wear a mask even when outside on their property. Those rules obviously did not apply to the staff, because the maintenance man was moving back and forth from inside to outside without one. When I informed her that I didn't have a mask, she insinuated that she would RENT me one. I found that gesture to be quite unusual to say the very least.

Trying to talk to this woman was like trying to speak to someone who only spoke in a foreign language and her attitude didn't help.

Sure, she had the truck, but she wasn't going to rent it to me because it was a one way rental and she only did in town rentals. You see, she likes to maintain control over having all the vehicles. And she reserves the right to rent to whom she chooses.

She wanted me to give her a secondary phone number as a courtesy. I told her that I could not give her a secondary phone number and she basically rolled her eyes and refused to help me any further. When I started questioning her about what she was doing, she told me to leave the property or she would call the cops and have me arrested.

U-Haul used to be a great company years ago, but it seems that with the change in corporate, it has become a place of business where depending on your look, gender, attitude, etc., determines whether you will be able to do business with this company.

U-Haul really screwed itself by hiring this "woman". Someone needs to be checking her out; maybe a few corporate people need to swing on by as customers and try to do business with her and see what happens. They may be quite surprised at what they experience.

To say the very least, I was insulted and treated as if I were an enemy. IF (and that's a big IF), I have to do any moving again in Kingsville, I will see the gentleman at the Farmer's Exchange, if he cannot help me, I will find another moving company. No more U-Haul for me! It's simply not worth it.

Rent your truck from anywhere but uhaul.
Dishonest company. Sent us an hour away to get the truck but was last minute on long distance move so we were screwed and had no choice. Promised a bunch of discounts to coerce us onto continuing with uhaul but we never got the discounts. Put 200 bucks in truck and gas gauge never moved. The do of location was awesome but the big company of uhaul is absolute crap. I booked way in advance for the moving truck and yet mysteriously they were just waiting to see if maybe one might just pop-up in my location prior to the need they male no effort to move trucks where they are actually needed. What a scam. Move everything in a wheelbarrow rather than deal with uhaul. Chasing promised discounts we shall see if I ever get them. But why should I be still chasing the bill of my moving truck weeks after my move? Just bull

I was lied to at the Rio Rancho, NM U-Haul. I am relocating and asked if my vehicle could tow a small trailer. They told me yes (2021 Toyota Corolla). I also specifically asked them how many pounds of personal items can I put in the Trailer - JUST personal items. I was told 900 pounds. I asked the same question numerous times to be sure I could put 900 pounds in the trailer. Well they flat out lied to me. After I paid $526.20 to put a hitch on my vehicle I found out I can only put 400 pounds in the trailer. This isn't enough and now days before I'm supposed to leave and out over $500 I have to find alternative methods to move. I would NOT use this facility every again. They are liars and just want your money

Uhaul experience was trash, they overcharged my mother 60$ worth of gas and a 75$ cleaning fee. Even though we filled it up for her and cleaned it. I've contacted them many times to no replies. Avoid this sacmming company

After seeing prices for boxes on web went to Langley location. After got home looked back at receipt and saw was over charged! They would not match the web price when called back. Said a price increase had happened last month. So did not update web and would not stand behind. No manager to help me and told to call H. 0.? Lesson do not trust anything you read.