U-HaulReviews 530

I find it extremely sad that you can aquire about a uhaul 1 week and then when you go to reserve a trailer the price is almost 600 more dollars that weeks before. Seriously almost 1000 for the smallest 8x4 trailer, how do they think that's OK, you make plenty of money, shouldn't matter if someone moves to your town for the price for a uhaul to be acceptable. I work at a domestic violence shelter and we help women get moved to safety, we will definitely not be using uhaul due to their ridiculous prices from a week to the next. Shameful how you feel that's OK, when there are people always using your company, and you've become greedy as he'll, and nobody can afford to get to any safety with your company. Horrible Uhaul

I would not recommend ANY u-haul to anyone. Worst customer service on the planet. They sent us out in a piece of junk that of course broke down in a parking lot. Made us wait 2 hours and another hour for the mechanic to fire up the starter enough for US to drive that piece of junk to another u-haul. Didn't have to courtesy to bring us one. My son-in-law told them it did not sound right and was told by u-haul "Oh it's fine, just let it run a bit." Mechanic said that van should have never left the lot. Sat around and watched as my son in law...I'm a bilateral amputee...to unload and reload the other van. By now, we are 8 hours late leaving. We should have been there at 7:00 p.m., instead we arrived at 4:00 a.m. the next day.

I'm an artist and it's how I make my living. It's the reason we rented a u-haul, so I could get to the biggest show of the year where 35k people come through. Because of u-haul I lost money for 2 workers waiting on Wednesday night = 250.00. Because of u-haul I lost money for 2 rooms of hotel that we were not there = 231.50. Because of u-haul, I lost potential sales for the first day, because we had to set up after the show ended the first day. My daily average is 1k - 2k per day = 1,000 minimum. Because of u-haul we had a miserable trip driving all night. I am diabetic, have other issues and take many meds = me vomiting and having dizzy spells the following day.

The things is, u-haul could care less. Their customer service is horrible, everyone tells you something different. My rental total 650.00+. I requested a refund and was issued 19.95. An absolute slap in the face. The marketing president (what does marketing have to do with customer service?) said she would only do 100.00, another slap in the face. Do NOT do business with this company. There are much better companies such as Budget, Avis, Enterprise, etc...

Worst f___ing company. I was transferred twice incorrectly to speak to someone about the last minute change they made to my reservation, and they changed my pickup location to over one hour away, the size of the rental unit and the number of days I can rent it! Now, at 60 years old, I have to drive 2.5 hours just to get the unit, and load it by myself, drive to the new location, unload into a storage unit and drive again to drop it off, ALL IN THE SAME DAY. NEVER EVER WILL I USE THEM AGAIN!
AND if you want to leave a review they send you a link that does not work!

I had a confirmed reservation for a 6'x8' closed trailer. When I arrived to pick it up, I was told there weren't any trailers available even though there were three sitting outside. I was told these were reserved and people were coming to pick them up. Unprofessional and not helpful. Home Depot has trailers available for the same price and have a 4/5 rating. Use them instead.

I rented this trunk, which was dirty. I'll attach pictures. I was moving to a new state and had trouble finding people to help me, so I moved everything alone. I called and requested the time be moved back. I called again three times and left three messages to move to the return time. I called the regional scheduler and left three messages to return the dirty truck thrice. Anyway, I was billed 60 dollars. I also needed clarification on the amount of gas I was supposed to return it with, which ended up being 19%, but I filled the truck up and spent 120 dollars. So, instead of refunding me for all the gas money, you charged me an additional 60 dollars for a truck on Sunday night that no one else was waiting to rent. To me, this is a terrible business. Then, you ask for a review before you send the final invoice, which is also bad business. Anyway, I will continue posting this story and reviews from other third-party sites on your Wikipedia until 60 dollars refunds me and my gas money. I have four children under five and have almost no money. Something needs to be done about this nasty business. Oh, and you don't let people go back to change their reviews after the invoice is paid. Also bad business.JUST BE GOOD PEOPLE.

I had an horrible experience with U-Haul … From the time my reservation got changed to dealing with Roger the manager from winston Salem. This places takes your money move your reservation and all work together to cover each other disrespect. Roger not only did not solve my issue he didn't issue my refund as promised by previous representatives get better people who make customer satisfaction a great he is not the one for this job

The urgency of an unforeseen situation prompted me to swiftly relocate out of state, yet the associated fee exceeded my financial means. Advised to arrange a local pick-up and address the matter with customer service upon my return, I reached out to the corporate office seeking assistance with the fees. Initially assured of a callback from a higher authority within three business days, I patiently awaited resolution. However, after four days had elapsed, I proactively followed up, only to be directed to Lucy, purportedly the highest-ranking individual for the region.

Lucy's demeanor during our interaction was notably stern, indicating she had already familiarized herself with my situation. Regrettably, her response was devoid of empathy or assistance, accompanied by what seemed like laughter from others in the background, further exacerbating my distress. Despite my earnest explanation of the extenuating circumstances, including the involvement of sexual violence that precipitated my decisions, Lucy remained dismissive and unyielding.

In a tone that conveyed both arrogance and indifference, Lucy reiterated her unwillingness to offer any assistance, adamantly asserting her stance as if to underscore her authority. Her insistence on emphasizing personal opinions, coupled with a marked lack of empathy, only served to compound the already distressing nature of the situation. Such conduct, particularly from a company of significant stature, reflects a profound lack of professionalism and compassion.

If you absolutely need a car or moving truck rental on a specific date, do not count on your reservation to be honoured by U-haul. The reservation is for their benefit only and you have absolutely no recourse if/when that vehicle is not available on the day that you plan to pick it up.

U-Haul will not guarantee that their trailers and trucks will not leak water. I pulled their small trailer in the rain. The trailer allowed rain water into the trailer and damaged belongings that were at the bottoms of the boxes…that part that sat in rain water. U-Haul and their insurer would not cover any of the damages to our belongings. RENTERS BEWARE THAT YOU ARE TAKING RISK TO RENT FROM U-HAUL.

They have raised the rate every 8 months, I advise you not to store with them I have been a long standing customer since (2021). Loyalty doesn't matter with them only money!

Never again, Rude people, Need to learn how to talk and communicate better. And get better organize as rental trucks and letting people extended if they paying for it

-5 stars! All review sites SHOULD HAVE a NEGATIVE STAR OPTION! This rep was ignoring me the entire time. I'd continue to wait and then ask if they were still connected. At which point she would tell me to hold while she pulled up the account number provided. I would continue to hold, at which point she sent the standard "I have not received a response in over 3 minutes, I am disconnecting the chat option." Which she never said anything after I informed her I was okay with her locating the account." After which she was completely ignoring me. Making it so obvious she just could not be bothered with assisting me since it was almost time for her to be done for the day!

God forbide your one day late on payment and you get locked out of your own unit. Ludicrous... ty uhaul for making me see that your policy on late payments is enough to spoil my milk to not ever wanting to rent from your company again. Sadly I've been a customer for over 25 years.

So I was following a lady who rented a trailer from uhaul. It came off the hitch. I stopped and reinstalled the trailer correctly. The regional manager came by and was like oh don't worry about it we will give you this one for free. I was so missed at him. The lady didn't want to take the trailer because she had to go to west Virginia with it. Please explain why uhaul let's this happen. I asked her if they hooked it up she said yep. Come on guys do better

I called advising I need a truck for 30 minutes to move a king size mattress only and would take less than 30 minutes smallest truck and only willing to pay $20 because truck would be used less than 10 miles driving. Told had one and to secure with card. I asked and you're sure you have one in Norfolk and she responded let me double check. Then she said oh no we only have a $39 one. I said I don't need that. She responded we have a $20 one in wayne 35 miles away. She failed to mention what I already knew which was that I would have to pay per mile and pay for the gas for that truck to be brought to Norfolk which would be the same or more than the $39 one available in Norfolk. How silly you all are to leave those vehicles sit not making any money when you can let someone use them for half the price when they are going to be used a fraction of the time of the 24 hour, $39 rate. No business or mathematical sense what so ever!

I rented a motorcycle trailer on the 19th of this month for 8 hrs.I returned the trailer in the allotted time the trailer was checked in by a employee and unhooked from my truck.The next morning I received a call saying I hadn't returned the trailer yet I told the woman that I had the day before. Three days later I see that uhaul changed me for 3 days I first called the place spoke to the manager got no where then to customer service still nothing they said they had to look at the video to see if in fact I had returned it when I said I had they never did.The next morning I called customer service again and was then transferred to the manager. She said that they returned my money for days and that was it.i still haven't received a refund or a proper apology if I could have uhaul in albany ny in Broadway a negative 0 I would don't use this place unless you want toget overcharged and ripped of and the manager is very rude and unprofessional.

I had a very bad experience with uhaul and the way their people treat us customers like we're the ones taking food out their mouth. Last year I rented a big truck and they charge my card in advance over $178 the person clearly told me that that was not the final pricing and that when the final pricing was determined which it was close to $400 the $178 was going to go back into my account. I tried to talk to this people and all they could say was that I got the wrong info and that was it…,So no more U-Haul for not today not ever!

Rented a truck a few weeks ago with excellent service from the clerk on Pulaski Hwy in Baltimore, MD. She took my license, made a copy and got me on my way in a few minutes. Today I tried to rent another truck, with the misfortune of getting a different clerk who insisted I had to take my own photo of the drivers license with my phone, and refused to help me when I explained I had no phone with me. She was rude and dismissive. White, thin, 50-60 yrs old. Will find another rental company from now on.

This company is terrible. Their business dealings are shady at best and fraudulent at worst. I rented a 10ft truck for 24 hrs. They told me the truck had less than a quarter tank of gas, and that I could return it with the same amount in it. That truck had ZERO gas in it when I pulled out of their lot and they wanted it returned with gas? Also, they charged me $222 in addition to the cost of $117 for a one-day rental. Someone from the company called me and said it was because I returned the truck 3 days later. When I confirmed I returned the truck to the same pick up location 24 hours later, they told me it was because I did 200 miles over the 30 miles that I originally paid for. It was my word against their odometer which I think is rigged or something. The town where my storage was was 12 miles away from my home, which is a verifiable fact. Let's say though that it was 15 miles away, I would have had to travel back and forth over 6 or 7 times in those 24 hrs to travel 200 miles. That's just absurd! I did 2 trips to that town, which would have put me at 50 miles. I would have accepted 50 miles over to account for any stops, different routes I may have taken,etc. If they told me I went 100 miles total. I would have accepted to pay the additional $50 or $70. But y'all can't make me believe I went 200 miles over, that's just robbery! I hope you enjoy the $337 because that's the LAST TIME I will do business with UHAUL and you best believe EVERYONE I come across will be warned!

I drove to pickup my rental and the first location never set up the keys for my pickup so I called Uhaul to make sure I could pickup the vehicle and they said "Sorry, the dealer didn't set it up. Theres nothing i can do. You have to come back". I continued to tell them that i was unable to come back as I had a house closing to attend which is why i chose an early pickup. She said theres no other trucks and she cant help me and said she would give me a $50 credit for my inconvenience. I demanded she needed to find me a new truck in the area as this experience was insane and i needed to move out of my location. She miraclously found a truck 15min further away that i could get.

So i drove to that second location for pickup and when i went to pay My reservation rate significantly changed. My total increased over $800 and i was told that there was nothing i could do, i had to pay that amount in order to leave with the vehicle and take it up with Uhaul. Now I have been chasing down Uhaul for answers and a refund as that was not the rate i agreed to when i made the reservation. If i would've known that, i would have never chose Uhaul as there were cheaper rates elsewhere.

I felt like my hands were tied as I had no choice but to pay that amount as it was for a move and i was closing that day and needed to be out of my house. I had no time to make other accomodations.