-5 stars! All review sites SHOULD HAVE a NEGATIVE STAR OPTION! This rep was ignoring me the entire time. I'd continue to wait and then ask if they were still connected. At which point she would tell me to hold while she pulled up the account number provided. I would continue to hold, at which point she sent the standard "I have not received a response in over 3 minutes, I am disconnecting the chat option." Which she never said anything after I informed her I was okay with her locating the account." After which she was completely ignoring me. Making it so obvious she just could not be bothered with assisting me since it was almost time for her to be done for the day!