Uggbootshop.com.au

Like so many others I also ordered a pair of children's uggs on February 4th and still no sign. They were a present for my 7 year old niece and god child who has contacted me several times since her birthday February 24 asking for them. I contacted the company with my order number, twice and only got an automatic reply. I am disgusted with the non existent service and appalled to read that several reviewers found the products of poor quality and described them as fakes. Do not use this web site you will be disappointed.

I ordered a pair of Ugg boots for $109.00. Three weeks later I received a fake Burberry scarf. They admit their mistake, however, they will only offer a 38% refund. See email below, this has been days of emailing them:

Sorry for all the inconvenience.

We have explained to you before, the shipping company mixed your order, which is out of our control. We did send you the order timely and send you the correct item.

Considering your loss, we would like to refund you 38% of the order price as compensation.

We also have lost a lot(the products and manual costs), and our profit is much low. Hope you can understand us and consider our suggestion.

Looking forward to your reply.

Best wishes! Ake, however, they will only offer a 38% refund. See email below, this has been days of emailing them:

Unless you want to lose money than work away use this site but if you're looking to buy Uggs that are going to come with a confirmation email and shipping info and arrive then use an official Ugg website! I have emailed countless times with no reply. Absolutely disgraceful that thisbis allowed happen.

I foolishly ordered boots ffrom them (UggBoots) for a Christmas gift for my sister, twice, and both times I did not receive the product. What gave me a red flag was that I never received an email confirmation from either Paypal or Uggs boots. In the end. I lost $99, and never received the boots. The email contact person was some name, Xian Zheng. I will never... ever... buy from them again; not will I use Paypal anymore, since they sided with the seller for some reason, despite that I never received an email confirmation from them either. This was actually the worst online buying experience I've ever had in 15 years, as I'm not a complainer and have always been diplomatic/fair in my online purchases. I'd add pictures... but WHAT PICTURES?! I never received the product... TWICE!

DO NOT USE THIS SITE! www.uggbootshop.com.au - uggbootshop.com.au - they are the worst company i have ever used 9 weeks on STILL no boots after countless emails i am now being charged 18% to get a refund! The company is a joke and repeatedly ignored my emails and are rude and stropy! I also found out while waiting for the boots they are FAKE... they are not real UGGS. Read the small print on this site and it confirms it. They have terrible reviews everywhere and the boots are terrible quality! They was meant to be a birthday present but two months on its all too late! They have not even apologised!

FAKE UGGS - I've had exactly the same problem. I ordered a pair nearly 4 weeks ago, and recieved a note through our door today saying we have to pay an extra £13.02 to go and collect them. And we now know they are fake, as we have a pair of real ones and the label is completely different.

However, we have contacted the bank, and they are in the process of trying to get our money back. We've been told by the bank not to go and collect them, or pay them anymore money. So hopefully people are able to get there money back (if paid by credit card)

Hope this helps!

Be warned! - After ordering a pair of Ugg boots from this site I finally received them 6 WEEKS later. 3 weeks after that they literally fell apart with the soles coming away and a hole in the back which went right through the lining. After writing to the company & explaining the problem, complete with photos I received a rude & dismissive message suggesting I got them repaired or send them back to australia at my own expense (however it would take 60 days for them to do anything!). DO NOT BUY from here- you are wasting your money & time trying to chase them up

I ordered 2 pairs of Ugg boots as Christmas presents. They kept telling me they were on the way. Well 2 days after Christmas I only received one pair of the boots and they were ripped inside. I never received (but paid for) the 2nd pair! Paypal was no help because the purchase wasn't thru ebay. I not only received a damaged pair of boots, I never received my full order. I WAS TOTALLY RIPPED OFF. Never buy anything from this website they are horrible!

DONT TOUCH THIS WEBSITE WITH A BARGE POLE.
I ordered 2 pairs of boots in October 2009. After sending numerous e mails I finally got a reply saying MAYBE my parcel was being held by customs. I telephoned customs and SURPRIZE SURPRIZE. Yes they had my parcel along with 1100 others! These dirty bastards had under valued the goods ( $30 Aus Doll) and ALL PARCELS ARE NOW SEIZED. Customs told me they had warned UGGBOOTSHOP.COM.AU on MANY occasions that this would happen but all warning were ignored. NO REPLY WHEN I E MAILED THEM TO TELL THEM EXACTLY WHAT I THOUGHT OF THEM. I will continue to e mail them cos it makes me feel better and I urge every other person caught up in this to do the same!

10. 02. 10 just received confirmation that my credit card is refunding the money to my account. Very happy.

Do not buy fro this company - i ordered a pair of ugg boots on 30/01/2009 the cost came to £100.48 that was included shipping fee 1 week later they took £105 from my bank then 4 days later another £110 i emailed them about this they said they made a mistake and would refund me, 3 weeks later i was refunded £99 in my bank even though they took £110 and still owe me from the first transaction. I have been waiting ages for the boots to come and last week had a letter from royal mail to say they have a parcel for me but i have to pay a custom charge of £20.25 when i phoned them i wasnt surprised to hear it was the boots from them i have emailed the company but they have not replied the royal mail have said that if i don't collect them in 1 week they will return them to the supplier which i am over the moon about the company are just a big rip off now from reading the reviews i also no they are fakes there is no way i am paying another £20.25 i have paid enough i am now claiming my money back through my credit card company and will never be this foolish again

http://www.uggbootshop.com.au - Hi there, I wanted to purchase ugg boots but after weeks of searching and getting a refund from one chinese fake seller Ive decided to buy emu boots... BTW, the web site youre complaining about says: "These boots are not UGG Australia Branded boots which are made in China. These boots are hand made using GRADE A natuaral sheepskin grown in Australia." Therefore, if you would like to buy real UGG® Australia use one of the authorised online ugg retaliers from the list:

http://www.uggaustralia.com/customerService/dealerLocator.aspx?store=online

Good luck and don't get fooled...

I ordered a pair of Ugg Boots on 26th November and was told they were dispatched on 1st December, I asked for a tracking number which they gave whch after checking with the sorting office found that it could not possibly be a passed shipped from Australia! This website is a complete con, my boots have not arrived and I am in the process of trying to get my money back from my credit card company. DO NOT ORDER ANYTHING FROM THIS SITE!

DO NOT USE THIS SITE. DO NOT USE THIS SITE. DO NOT USE THIS SITE.
I ordered Ugg boots and then saw these reviews, how gutted am i. So i cancelled my order in the hope of a refund of £114.00. NOTHING! I also paid by paypal... BIG MISTAKE! My advice, if you want ugg boots, save up and pay just that little bit more and go to an actual shop and buy them in person. Cos these bastards have stolen my hard earnt cash, i can't afford any:(
08/01/10,,,,,,, I have finally got my money back thru paypal! I e mailed this 'company' several times to ask for my money back after cancelling my order within their terms and conditions and never saw a penny. I had to file a claim with paypal and luckily got a FULL refund. My advice to anyone who has been ripped off by these cowboys is to contact thier credit card companies and persvere in getting thier money back :)

DO NOT ORDER FROM HERE! I also got caught up in the shops scam of under-valuing Uggs on their parcel, hence my boots being seized by customs. I was suspicious of this company after receiving no confirmation of order e mail but had luckily saved the website order form on my laptop. Later I realised how lucky when I filed a claim through Paypal, who wanted proof of purchase. They also wanted copies of the letters I received from Customs to say my boots had been seized due to incorrect labelling by the sender! (They had labelled them as $30 boots- I paid $120). I sent a few ranting e mails to the company who were not at all helpful in trying to sort the problem and said it was nothing to do with them- as far as they were concerned they'd posted the boots and that was that!
I ordered my boots at the beginning of November and my story ends today (16th January). It also has a happy ending as I eventually got a full refund from the company through Paypal! Hooray! I have been to the Ugg boot store in Covent Garden and bought the genuiine article today. I advise anyone who is thinking of using this website to NOT use it- pay a little extra and buy the genuine article. Don't be conned like I was...:-(

Scam website - i ordered a pair of ugg boots from this site and they have not arrived i checked with my bank and they took £110 this is more than they should of been then 4 days later they took another £105 out of my account i have now had to cancel my bank card i am so gutted cause £215 is alot of money to me after reading all the other reviews i now no this is a big scam some people have recieved them and they are fake. I have bin advised by my bank that after 30 days i can hopefully claim my money back. I have tried to contact the company but get no reply.do not buy from this company

Unfit for the use of - I purchased two pairs of ugg boots the recipients were thrilled with them. However after less than one month the adult pair split down the seem round the ankle. (not a stress point) which seemed rather odd. The boots had been worn, although not outside, as she did not want to get them dirty. I emailed uggbootshop expecting them to be apolagetic and offer to refund or exchange them. No such luck! They told me to take them to a repairer and he would mend them, they couldn't change them because they had been worn. In the Uk a retailer would have exchanged or refunded without question. I am still going to persue australian trading standards. As sites like this need to be closed down and fined for conning the public.

Uggbootshop. Com. Au. Only recived one pair of boots when 3 were ordered.and they are fake. - my friend ordered 3 pairs of ugg boots on 10th dec.we have only just recived 1 pair and are still waiting for the other 2.
Now we have this one pair we have seen that they are not real ugg's they are fake and the quality of them are very poor. I could of gone to a market and brought some for £5.00 and they would of looked better.
Would my friend be able to get his money back from his credit card company as we have both e mailed them and had no reply.we want to try and return the pair we have got.